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Privacy Policy

Shiv Martin Conflict Services recognises the importance of your privacy and is committed to protecting any personal information that we hold. This Privacy Policy explains how we collect, hold, use, and disclose your personal information and your rights regarding that information.

 

Personal Information We Collect

 

We collect personal information that is necessary to provide our services. This may include:

• Name, contact details, and job title.

• Communications between you and us.

• Information relevant to the mediation, consultancy, or training services we provide.

• Financial details where required.

• Sensitive information, such as health or cultural data, relevant to the service being provided.

 

How We Collect Your Information

 

Personal information is typically collected directly from you. In some cases, we may receive information from third parties, such as organisations that refer you to us. If you provide us with personal information about someone else, you must have their consent to do so and refer them to this Privacy Policy.

 

How We Use Your Information

 

We use your personal information for:

 

• Providing mediation, consultancy, and training services.

• Communicating with you about our services and responding to your enquiries.

• Managing our business, including record-keeping and complying with legal obligations.

 

Disclosure of Personal Information

 

We may disclose your personal information to third parties where necessary to provide our services (e.g., expert consultants), with your consent, or as required by law. We may also use third-party data storage providers, who are required to protect personal information in compliance with applicable laws.

 

Direct Marketing

 

With your consent, we may send you emails with updates about our services or relevant information. You can unsubscribe from these communications at any time by clicking the "Unsubscribe" link or contacting us directly.

 

Access and Correction of Personal Information

 

You have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete. To do so, please contact us using the details below. Complaints If you believe we have breached your privacy rights, you can contact us at the details provided below. We aim to resolve all complaints promptly, usually within 30 days.

 

Contact Us

 

For any questions or concerns about this Privacy Policy, or to request access to your personal information, please contact us: Email: contact@shivmartin.com

 

We may update this Privacy Policy from time to time, and any changes will be posted on our website.

 

Last updated:3 October 2024

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Our Location

  • What factors determine the booking of mediation services and how do you ensure the best chance of resolution in diverse dispute contexts?
    My mediation services can be booked according to the size of the dispute at hand. I have successfully managed complex multi-party disputes spanning a number of days, and short mediations of 90 minutes. Each dispute and each party has unique needs and I will work independently with all parties and legal representatives to design the most appropriate process to ensure the best chance of resolution. I am experienced at mediating across cultures, generations and dispute contexts.
  • What is your background and experience in mediation and conciliation services?
    After over a decade as a full-time panel mediator, conciliator, decision maker and team manager for various government agencies, Commissions and Tribunals, I am now offering my mediation and conciliation services privately. I am highly experienced in managing a diverse range of disputes and adapt a flexible mediation approach following considered pre-mediation discussions with parties and their legal representatives.
  • What qualifications and experience do you bring to the table as a mediator and mediation accreditation training assessor?
    As an experienced Mediator and Recognized Mediation Accreditation training and assessor I bring to the table a high level of emotional intelligence, the technical skills of a lawyer (Over 10 years PAE) and a depth of cross-cultural and intergenerational conflict experience. I am also skilled in Mental Health First Aid and understand the importance of managing emotions and relationships in effectively managing disputes.
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