Explore how storytelling influences conflict and self-discovery. Learn how to rewrite limiting narratives, shift perspective, and turn conflict into growth.

Frontline healthcare and disability support staff pour their hearts into patient care, often working long shifts, juggling unpredictable rosters and carrying enormous emotional weight.

Explore conflict escalation through Friedrich Glasl’s model and learn how complaint handlers can manage unreasonable conduct with early intervention, emotional intelligence, and self-care.