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What clients say about Shiv Martin Consulting Services
Our client testimonials demonstrate the value and impact of the services we provide in dispute resolution and training.
Based in Brisbane, Shiv Marin has travelled across Australia, New Zealand and worked with clients online to bring really results and high impact learning experiences.
Here's what clients have said about the mediation, training or coaching services Shiv has provided alongside her expert panel.
Sara - Policy and Advocacy Officer
Shiv delivered a 3 day training around conflict management and negotiation with our management team. Shiv's facilitation style is highly engaging, she delivers information in multiple formats to accommodate different learning styles. I thoroughly enjoyed the training and am appreciative of the skills I have gained.
Margo - Olive Branch Mediation
I have observed and worked with Shiv facilitating training and she has excellent command of the room. She has the ability to adapt her pedagogy to work in with clients and their set agenda. I highly recommend her to any organisation who would like to improve their practice on conflict resolution.
Richard - Gifford Mediations
Shiv is a highly skilled and engaging dispute resolution consultant and trainer. Her knowledge and expertise is second to none and she is very easy to work with. I would recommend Shiv if you are looking for someone to resolve your conflict, or to work with your business to design conflict resolution skills training.
Jon - Mediator, Land Titles Court Conciliator
Shiv Martin is a highly experienced dispute resolution practitioner. I have collaborated with her in the successful resolution of difficult conversations, disagreements, and disputes between parties. She brings to her work a sound understanding of dispute resolution practice, and the ethical and practice standards of a nationally accredited mediator. I have first-hand experience of her ability as a trainer. Shiv has an empathetic but objective and neutral approach to helping clients resolve challenging conflicts. I am pleased to recommend her to people who may be looking for a suitable dispute resolution practitioner.
Madeleine - Legal Practitioner
Shiv Martin was an exceptional coach as I prepared for the National Mediation Accreditation Assessment. Her expertise and mastery of mediation are impressive, and her passion for dispute resolution is inspiring. Shiv took the time to understand my needs and tailored our sessions accordingly. She created a supportive learning environment where I never felt self-conscious, which allowed me to learn in a relaxed and open frame of mind. Shiv was generous with her time and resources, always prepared, and her insightful guidance helped me build confidence. If you are looking for a coach who is attentive, professional, and genuinely enthusiastic about helping others succeed, I highly recommend Shiv Martin.
Julia - Advocate
Shiv is an exceptional resource and mentor in the Alternative Dispute Resolution and Conciliation arena. I had the pleasure of working with and being mentored by Shiv through a bespoke ADR program put together for the team I was part of. It was easy to organise, attend and learn from. Shiv also went above and beyond to provide some further counsel and consult on particular matters for the team. I would highly recommend Shiv's training and services.
Carl - Conciliator
Thank you for the engaging course you and Serge facilitated this week. Your dynamic presentation style which encouraged questions and discussion of real-life examples was excellent. I gained many valuable insights that I'm eager to implement in my daily work practice. I sincerely hope our paths cross again in the future.
Fiona - National Sports Tribunal
Thank you for passing on these resources – they will be great for our ongoing refinement of process and engagement, we will be sure to keep them on file for reference. The two sessions provided by you were extremely helpful for providing context on best practice of other tribunals, and we really valued your efforts in tailoring the information to match our current needs.
Linda - Regional Manager, Master Builders QLD
The course content was in depth and comprehensive. Shiv Martin was a fantastic trainer and the coaches were patient, knowledgeable and provided constructive feedback. An excellent course to learn mediation skills or enhance existing skills.
Lisa - Senior Project Officer/ Registration Delegate National Native Title Tribunal
Dear Shiv, I’d just like to say how useful I found the masterclasses. You have been so generous in the information and references you have provided and your enthusiasm has been a great source of motivation for me. Thanks so much for sharing your knowledge and expertise in an excellent package.
TK, Director and Founder
Shiv Martin provided excellent written communication and copywriting services and internal communication and policy advice. Shiv was able to effectively communicate in writing clear messages regarding our business goals and achievements.
Travis Phillp - Group Manager, Procurement Office VicTrack
I want to reach out and thank you for the detailed and engaging presentation on stakeholder engagements. I am sure I will be able to use many of the teachings in my everyday working environment to a great effect. Thanks again and keep up the amazing work.
Laura - Professional Development Manager, Resolution Institute
Shiv Martin is an engaging, confident online trainer who utilises the models available to engage her participants. Her materials are well-paced, easily understood and well-resourced.
Nathan - CEO
Shiv Martin has an excellent grasp of the opportunities that are presented by online mediation and proficiently navigates technology as well as the needs of mediation participants to get position results.
Angela Carney - Deputy Manager, ADR, Children’s Court Victoria
Thanks again for facilitating the workshop yesterday. We found it very useful and thought provoking. We’ll be seeking you out for further training in the future!
ARCA Credit Summit 2022 Attendee
Shiv was an engaging presenter and provided food for thought in how to build happier and more productive teams. Quite useful take aways. Loved it.
Wendy T
Thank you Shiv for the help and support you provided recently. Your experience and knowledge combined with your empathy have assisted greatly with providing us the skills to navigate difficult conversations and disputes in the workplace.
Laura - Nurse Educator
As health professionals we rarely have the opportunity to do a deep dive into conflict resolution. Shiv provided a safe environment and fantastic, contextual insight into navigating these difficult conversations both in the workplace and at home.
Verity - Director Regionally Significant Development
Shiv, your sessions were outstanding! Truly! And you did it twice!! I could not believe how well the audience engaged with your content given you weren’t in the room with them – and that you couldn’t actually see them! Everyone was listening and absorbing your slides intently, and very engaged with the workshop activity.
Helen - Senior Legal Officer, Ombudsman SA
I found Shiv’s training very interesting and intellectually stimulating, but I can also see how it can be practically applied and help guide decisions when to seek to negotiate. I think the techniques touched on will improve currently distrustful relationships.
Workshop Attendee, Utilities Disputes NZ
Previous training with mediators have been insightful and I’ve definitely picked up a lot of skills and tricks. But receiving training from someone who has done very similar work to us as conciliators was even better! Shiv’s presenting was relaxed and relatable and full of great content and conversation. 10/10 would recommend.
Vikram - workplace conciliation client
I recently had the privilege of working with Shiv, who provided exceptional guidance and support during my legal journey. From our first meeting, it was clear that Shiv was not only knowledgeable but also genuinely interested in helping me succeed. She took the time to prepare me for the reconciliation process, ensuring that I was well-prepared and confident in presenting my case. Her explanations were clear and thorough, making complex legal concepts easy to understand. I appreciate Shiv's patience and willingness to answer all my questions, no matter how small.During the actual conciliation, Shiv’s training helped me remain calm and confident. She guided me through each step, providing strategic advice that proved invaluable in achieving a positive outcome in my case.Thanks to Shiv's expertise and support, I felt empowered and ready to advocate for myself. I highly recommend Shiv to anyone in need of conciliation coaching. Her professionalism, dedication, and compassion truly set her apart. I am grateful for her help, which ultimately led to a successful resolution of my case.
Jack, PD Manager, Conciliator - Accident Compensation and Conciliation Service (Victoria)
I would like to express my appreciation for Shiv's contribution to the professional development program at the ACCS for Conciliation Officers. The diverse areas covered in the sessions, reinforced the broader principles of ADR and their practical application to conciliation in a legal context. It gave us the opportunity to drill into the nuances of ADR practice, by sharing our experiences and reflecting on our practice. Shiv's depth of knowledge across a range of areas, her collaborative style as a trainer and engaging manner was well received and ensured that our needs were met in the training and facilitation sessions, in terms of both content and process. In particular, Shiv's discussions around power and vulnerability in conflict resolution encouraged greater discussion and reflection amongst our Conciliation team. I look forward to further PD opportunities with Shiv as they present themselves.
Nicole - Staff Specialist | Royal Brisbane and Women's Emergency and Trauma Centre
I loved your workshop – it was expertly facilitated and very relatable. You were able to create a safe space for open discussion and reflection with non-clinical examples. I would highly recommend anyone who works in a team environment attend.
Sameer - Dispute Resolution Manager
I wanted to take a moment to thank you for the outstanding session you facilitated for our mediators. Your insights and guidance made the training both engaging and highly impactful. The tools and techniques you shared will undoubtedly benefit the team as we navigate the complexities of our roles. We truly appreciate the time and effort you invested in making the session a success. We look forward to any future opportunities to work together.
Natalie - HR Business Partner, Local Government
I recently attended a two-day training course led by Shiv Martin, and it was an exceptional experience. She was incredibly warm and approachable, making the learning environment comfortable and engaging. Her depth of knowledge, experience and practical insights into mediation were truly impressive. I left the course feeling confident and equipped with valuable skills. Highly recommend Shiv for anyone looking to enhance their mediation abilities!
Joseph K Dispute Resolution Officer - Victorian Small Business Commission
I thoroughly enjoyed the workshop. I like your style of presentation, and the information was very interesting. I believe the techniques and ideas will be useful as a prompt and a reminder of ideas to consider and strategies to employ when managing our many oodles of cases with which we are contending.
Nicola S - Regional Manager Master Builders QLD
I had the pleasure of undertaking Mediation and Without Prejudice Training with Shiv recently through my employer! Her knowledge and experience are second to none and as a trainer Shiv is so relatable and easy to communicate with! I thoroughly enjoyed the training and left each day with renewed energy, looking forward to the following day! I would highly recommend Shiv as a trainer and in her role as a Mediator.
Mikki - Master Builders QLD
If you're seeking a reliable partner to help navigate conflicts, improve team dynamics, or gain specialised training in mediation and conflict management, please reach out to Shiv Martin. Having worked with Shiv over several years, she offers tailored solutions and has a practical and engaging style. A wealth of knowledge and experience leaders and HR professionals can depend on.
Christine B - Lawyer & Mediator
I attended a 2-day online course with Shiv which way exceeded my expectations. I wasn’t sure how it would go being online but Shiv was so knowledgeable and engaging while ensuring a perfect mix of information download and attendee participation. She is simply excellent at what she does. Shiv has been happy to answer questions after the course and is very generous with her time.
Alex W - Associate Mediation Officer NSW SBC
I highly recommend Shiv, whether as consultant, trainer, or practitioner, for her ability to bring together insights from across a broad spectrum of dispute resolution practice in both public and private sectors. Her training is energetic, engaging and accessible, and she speaks to all the ins-and-outs of dispute resolution systems at both the personal level and the organisational level.
Ruvani F - WDV Not for Profit organisation
I recently attended a workshop on Conflict Skills for Leadership presented by Shiv and it was very informative. Shiv was knowledgeable, professional and passionate about the topic she presented.
Rebecca - Mediator NSW Fair Trading
Your Managing Challenging Interactions course was fantastic – I love your presentation style and quest for knowledge and am grateful that you are able to share your insights and learnings so skilfully.
I attended the Cross Cultural Conflict Management workshop Shiv and Leanne ran - it was insightful, informative and deeply engaging. Thank you! Will watch for your work and future events. Very worthwhile. So glad that you and Leanne are doing this work.
Shiv is an excellent mediator, trainer and coach. Her passion, knowledge and professionalism are a pleasure to work with.
Shiv Martin delivered an outstanding mediation training session that was both insightful and engaging. Her deep knowledge of the mediation process, combined with her humble, kind, and approachable manner, created a supportive and positive learning environment. The training was particularly valuable for our work at FRCS, as the techniques and strategies learned—especially around issue exploration, neutrality, and reframing—will greatly support us in managing and resolving tax disputes more effectively. The practical roleplay sessions were especially beneficial, allowing us to apply the skills in realistic scenarios and build confidence in handling complex discussions. It is rare to find a trainer who balances professionalism with such genuine warmth, and I truly appreciated the opportunity to learn under her guidance.
Eliza - Dispute Resolution Practitioner
Just wanted to thank you for an inspiring morning! The final part about the dimensions was very revealing framework that constructs people’s values. I’ve done previous mediation education sessions that talk about values but yours took it to the next level to give understanding of what is in the value framework. For my work now, this understanding will be so helpful. Again, thank you for being fabulous and inspiring
Helen - Director | Dispute Strategy Government Body
Thanks for a great week last week. You are one great trainer and I could listen to you for hours on end. You seem to just have a way with asking the right questions and the ability to guide the parties to engage with each other.
Hi Shiv, I wanted to say such a huge thank you for sharing your skills and knowledge during the mediation training. The training was great, but in particular you were such a great presenter and made listening and participating for long hours online so much easier than it could have been. I feel very fortunate that our group had you as our trainer, as well as the excellent coaches we had during our role plays.
Hi Shiv, Thank you again for a great training opportunity!
I recently had the privilege of attending the Mediation and Workplace Conciliation course led by Shiv Martin, and I cannot recommend her highly enough. While the content itself was challenging, Shiv's exceptional training skills made every aspect of the course incredibly accessible and easy to understand. She possesses a remarkable ability to break down complex topics into digestible segments, guiding participants through the material with clarity and expertise.
What truly set Shiv apart was her incredible energy and consistently positive mindset. Her enthusiasm was infectious, making even the most demanding sessions engaging and enjoyable. This positive approach fostered an environment where learning thrived and participants felt empowered to tackle new concepts.
Thanks to Shiv's guidance, I've not only acquired a valuable new skillset in mediation and conciliation but have also experienced a significant shift in my mindset. I now approach issues with a different perspective, make decisions with greater clarity, and possess a heightened sense of self-awareness. Furthermore, Shiv's teaching helped me develop a deeper understanding of 'what has not been said' – a crucial insight in effective communication and conflict resolution.
Thank you, Shiv, for an truly transformative learning experience. I am eagerly looking forward to participating in more workshops with you in the future!
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