Conflict and complaints are a normal part of any workplace but they don’t need to derail your team. At Shiv Martin Consulting, we help organisations across Australia and New Zealand manage conflict effectively, improve communication, and build high-performing, resilient teams.
Whether you're facing workplace disputes, leadership challenges, or systemic complaints issues, our expert services in mediation, facilitation, conflict resolution training, and leadership coaching are designed to deliver results.
Led by Shiv Martin, nationally recognised mediator, conciliator, and trainer based in Brisbane, we tailor every engagement to your team's needs and goals. From frontline service teams to senior leadership, we support businesses, government agencies, and community organisations to navigate conflict confidently and build stronger relationships.
- Negotiation Skills for Complaints ManagementThu, 23 OctVirtual Event
- FREE Webinar | Mastering Conflict Management on Site & in the Office8 days to the eventThu, 30 OctZoom
We are proud to support teams from the following organisations.
Accredited, Insured and Experienced (over 15 years’ industry experience)
Deep understanding of legal and regulatory environments.
Highly regarded online mediation, training and facilitation services.
Inclusive, trauma-informed, and culturally aware solutions that make commercial sense.
Hi, Have we met?
I’m Shiv Martin, an accredited mediator, lawyer, trainer, and dispute resolution consultant. I bring over 15 years of experience supporting leaders, HR teams, and public-facing organisations to resolve conflict, manage complaints, and strengthen relationships.
With expertise in mediation, conciliation, training design, cross-cultural communication, and psychology-informed practice, I help organisations navigate high-stakes issues with clarity and care.
Whether you need skilled workplace mediation, practical conflict resolution training, or guidance on complex systems and cultural dynamics, we’ll work with you to create solutions that build trust and get results. I accept projects of all sizes, from one on one coaching relationships to large scale systems design projects. If I can add value to your work, I will find a way to do it!
Lisa - Senior Project Officer/ Registration Delegate National Native Title Tribunal
Dear Shiv, I’d just like to say how useful I found the masterclasses. You have been so generous in the information and references you have provided and your enthusiasm has been a great source of motivation for me. Thanks so much for sharing your knowledge and expertise in an excellent package.
Alex W - Associate Mediation Officer NSW SBC
I highly recommend Shiv, whether as consultant, trainer, or practitioner, for her ability to bring together insights from across a broad spectrum of dispute resolution practice in both public and private sectors. Her training is energetic, engaging and accessible, and she speaks to all the ins-and-outs of dispute resolution systems at both the personal level and the organisational level.
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Mikki - Master Builders QLD
If you're seeking a reliable partner to help navigate conflicts, improve team dynamics, or gain specialised training in mediation and conflict management, please reach out to Shiv Martin. Having worked with Shiv over several years, she offers tailored solutions and has a practical and engaging style. A wealth of knowledge and experience leaders and HR professionals can depend on.
Insights from the Pointy End of Conflict.
Our CEO and lead Mediator, Shiv Martin, shares her insights and learnings in her weekly blog.
Read on to learn more about conflict resolution and build your emotional intelligence skills.
How We Help Business Leaders.
If you're leading a team through change or challenge, you're not alone. We support business leaders to resolve interpersonal tension, retain talent, and restore productivity. Whether it's coaching before a difficult conversation, facilitating a conflict between colleagues, or running tailored team sessions — we focus on creating forward-looking, values-aligned outcomes that work for everyone involved.
How We Help Government & Regulators.
Public-facing organisations need to get it right — for their people and the communities they serve. We bring deep experience in the public sector, offering early resolution strategies, stakeholder engagement, and tailored training that aligns with legislative obligations and public value. Whether you're running an Ombudsman office, handling sensitive complaints, or improving systemic processes, we’ll work with you to build capability and trust — one conversation at a time.
“Shiv’s calm, strategic approach helped resolve an entrenched issue and up-skill our team at the same time.”
– Executive Director, Government Client
Issue: Stakeholder conflict and complaints backlog.
Outcome: Delivered customised conciliation training; enhanced early resolution capability. Supported in the implementation of a succesful conciliation approach.
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