Resolve Workplace & Business Disputes
Our mediation services help teams restore trust, improve relationships, and avoid the high cost of legal disputes.
Based in Southeast Queensland we support teams in person and online.
Why Mediation?
Mediation is a cost-effective strategy that reduces the impact of conflict on your business and your people. Our independent, professional mediators will help you resolve issues early, minimising work disruption and preserving relationships. Mediation is faster. more affordable and more flexible than court processes.
Why Trust Us with Your Mediation?
We don’t just resolve disputes, we build stronger teams, safer workplaces, and sustainable outcomes. Our mediators are legally trained, trauma-informed, and experienced in navigating complex workplace and business dynamics. Every mediation is tailored to your context, and we leave you with clear next steps.
What’s Keeping You Up at Night?
Conflict at work is exhausting for you, your team, and your customers.
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A complaint is escalating and you’re unsure what steps to take.
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There’s tension between staff or leadership and it’s affecting performance.
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Customer or contractor disputes are damaging your reputation.
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You’re managing risk and need clear, defensible steps.
Whether you're dealing with a breakdown in communication or a serious allegation, our team is here to help.
Wendy T
Thank you Shiv for the help and support you provided recently. Your experience and knowledge combined with your empathy have assisted greatly with providing us the skills to navigate difficult conversations and disputes in the workplace.
Vikram - Workplace Conciliation Client
Shiv’s training helped me remain calm and confident. She guided me through each step, providing strategic advice that proved invaluable in achieving a positive outcome in my case. Thanks to Shiv's expertise and support, I felt empowered and ready to advocate for myself. I highly recommend Shiv to anyone in need of conciliation coaching. Her professionalism, dedication, and compassion truly set her apart. I am grateful for her help, which ultimately led to a successful resolution of my case.
I highly recommend Shiv, whether as consultant, trainer, or practitioner, for her ability to bring together insights from across a broad spectrum of dispute resolution practice in both public and private sectors. Her training is energetic, engaging and accessible, and she speaks to all the ins-and-outs of dispute resolution systems at both the personal level and the organisational level.
Laura - Nurse Educator
As health professionals we rarely have the opportunity to do a deep dive into conflict resolution. Shiv provided a safe environment and fantastic, contextual insight into navigating these difficult conversations both in the workplace and at home.
Mikki - Executive Manager - People & Assurance | Master Builders QLD
If you're seeking a reliable partner to help navigate conflicts, improve team dynamics, or gain specialised training in mediation and conflict management, please reach out to Shiv Martin. Having worked with Shiv over several years, she offers tailored solutions and has a practical and engaging style. A wealth of knowledge and experience leaders and HR professionals can depend on.
Natalie - HR Business Partner, Local Government
I recently attended a two-day training course led by Shiv Martin, and it was an exceptional experience. She was incredibly warm and approachable, making the learning environment comfortable and engaging. Her depth of knowledge, experience and practical insights into mediation were truly impressive. I left the course feeling confident and equipped with valuable skills. Highly recommend Shiv for anyone looking to enhance their mediation abilities!
Trusted by teams from:
You’re in Safe Hands
Expert Mediation Backed by a Multi-Disciplinary Team
We offer a panel of highly skilled professionals, including:
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Mental health-informed coaches
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Legally trained mediators
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Investigators and regulatory experts
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First Nations cultural advisors
Our lead mediator, Shiv Martin is a lawyer, accredited mediator and trusted conflict resolution consultant to regulators, government, and business.
With a background in law, mediation, mental health, and governance, she leads a diverse panel of Australia-wide practitioners ready to support you.
Trusted by:
Government agencies
Ombudsman and regulatory bodies
Community organisations
HR and People Managers
Boards and Executives
What We Help With
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Workplace disputes and team dysfunction
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Executive and director conflicts
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Contractor and partner disputes
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Service or customer complaints
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Performance and conduct matters
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Bullying, discrimination and mental health concerns
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Multi-party disputes and regulatory complaints
What You Can Expect
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Initial Discovery Call: We listen, assess risk, and clarify your needs.
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Tailored Match + Strategy: You’re assigned the right mediator, with optional coaching, investigation, or facilitation services.
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Resolution Process: We facilitate calm, structured conversations that help people move forward.
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Support + Documentation: We provide outcome summaries, follow-up guidance, and optional next steps.
What Does It Cost?
Mediation is an Investment in
Clarity, Culture, and
Cost Savings
A half-day mediation with our panel typically ranges from $2,000 to $6,000, depending on:
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The complexity and urgency of the dispute
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The time required (preparation, consultation, post-mediation support)
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The specific expertise needed (e.g. legal, cultural, mental health, multi-party)
We'll work with you to find a solution that fits your team and your budget.
The cost-benefit of mediation is clear: a small upfront investment now can prevent tens, sometimes hundreds-of thousands of dollars in ongoing disruption, legal risk, lost staff, and reputational harm.
And the real value?
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Less stress
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A more connected team
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A clear path forward
What Does It Cost?
Mediation is an Investment in Clarity, Culture, and
Cost Savings
A half-day mediation with our panel typically ranges from $2,000 to $6,000, depending on:
-
The complexity and urgency of the dispute
-
The time required (preparation, consultation, post-mediation support)
-
The specific expertise needed (e.g. legal, cultural, mental health, multi-party)
We’ll work with you to find a solution that fits your team and your budget.
The cost-benefit of mediation is clear: a small upfront investment now can prevent tens—sometimes hundreds—of thousands of dollars in ongoing disruption, legal risk, lost staff, and reputational harm.
And the real value?
-
Less stress
-
A more connected team
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A clear path forward
What are mediation and a conciliation processes? How can they assist with managing conflict?
The Mediation Process in 5 Stages
1
Pre - Mediation
Assess suitability. Wellbeing Check. Prepare parties for Mediation.
2
Introductions
Introduce role of mediator, parties provide opening statements, agenda setting.
3
Exploration
Share information. Understand different perceptions. Unpack assumptions. Explore relevant law or policy.
4
Private sessions
Private, confidential check ins with mediator to discuss options, alternatives and shift to a future focus.
5
Negotiation & Agreement
Generate options, negotiate a range of outcomes and move to agreement
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What factors determine the booking of mediation services and how do you ensure the best chance of resolution in diverse dispute contexts?My mediation services can be booked according to the size of the dispute at hand. I have successfully managed complex multi-party disputes spanning a number of days, and short mediations of 90 minutes. Each dispute and each party has unique needs and I will work independently with all parties and legal representatives to design the most appropriate process to ensure the best chance of resolution. I am experienced at mediating across cultures, generations and dispute contexts.
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What is your background and experience in mediation and conciliation services?After over a decade as a full-time panel mediator, conciliator, decision maker and team manager for various government agencies, Commissions and Tribunals, I am now offering my mediation and conciliation services privately. I am highly experienced in managing a diverse range of disputes and adapt a flexible mediation approach following considered pre-mediation discussions with parties and their legal representatives.
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What qualifications and experience do you bring to the table as a mediator and mediation accreditation training assessor?As an experienced Mediator and Recognized Mediation Accreditation training and assessor I bring to the table a high level of emotional intelligence, the technical skills of a lawyer (Over 10 years PAE) and a depth of cross-cultural and intergenerational conflict experience. I am also skilled in Mental Health First Aid and understand the importance of managing emotions and relationships in effectively managing disputes.