Based in Brisbane, Shiv Martin Consulting works with organisations across Australia and New Zealand, delivering high-impact mediation, training and coaching both in person and online. Our work is practical, outcomes-focused, and designed to build real capability, not just tick a box.
This is why Organisations choose Shiv Martin Consulting
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We have Government and large organisation experience
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We are Founder-led with panel support
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We are legally trained, mediation accredited and psychology qualified
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We provide cross-cultural and psychologically safe practice
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We specialise in practical deliverables and measurable outcomes
Trusted by Teams Across Australia
40+ 5 Star Google Reviews
Client feedback from workplaces, government agencies and communities across Brisbane, Australia and New Zealand. Whether online or in person, from facilitated conversations to workplace team training, Shiv Martin Consulting has your conflict resolution covered.
Our clients share their experience working with Shiv Martin Consulting.
*De-identified examples. Testimonials shared with permission.
Mediation & Facilitation
Government – Senior Manager Workplace Dispute
Situation
Business partners experienced a breakdown in communication, disagreement around roles and growing tension affecting operations and staff.
Task
Facilitate a constructive resolution process while preserving the business relationship and continuity.
Approach
Supported both partners through preparation and facilitated a structured conversation addressing communication, decision-making, responsibilities and future expectations.
Result
Partners reached practical agreements, clarified roles and stabilised the business relationship. The process avoided escalation into legal pathways and supported continuity of operations.
Impact: Preserved the business relationship and prevented disruption to staff and service delivery.
Small Business – Partner Dispute
Situation
Business partners experienced a breakdown in communication, disagreement around roles and growing tension affecting operations and staff.
Task
Facilitate a constructive resolution process while preserving the business relationship and continuity.
Approach
Supported both partners through preparation and facilitated a structured conversation addressing communication, decision-making, responsibilities and future expectations.
Result
Partners reached practical agreements, clarified roles and stabilised the business relationship. The process avoided escalation into legal pathways and supported continuity of operations.
Impact: Preserved the business relationship and prevented disruption to staff and service delivery.
I recently had the privilege of working with Shiv, who provided exceptional guidance and support during my legal journey. From our first meeting, it was clear that Shiv was not only knowledgeable but also genuinely interested in helping me succeed. She took the time to prepare me for the reconciliation process, ensuring that I was well-prepared and confident in presenting my case. Her explanations were clear and thorough, making complex legal concepts easy to understand. I appreciate Shiv's patience and willingness to answer all my questions, no matter how small.During the actual conciliation, Shiv’s training helped me remain calm and confident. She guided me through each step, providing strategic advice that proved invaluable in achieving a positive outcome in my case.Thanks to Shiv's expertise and support, I felt empowered and ready to advocate for myself. I highly recommend Shiv to anyone in need of conciliation coaching. Her professionalism, dedication, and compassion truly set her apart. I am grateful for her help, which ultimately led to a successful resolution of my case.
Vikram - workplace conciliation client
Training & Workshops
Conciliation Skills – Ombudsman Team
Situation
An Ombudsman office was strengthening its early resolution capability and required practical skills development for conciliation and complex complaint handling.
Task
Design and deliver tailored training aligned to jurisdictional requirements and real case scenarios.
Approach
Consulted with team leaders to identify needs. Delivered interactive, skills-based workshops focusing on communication, early resolution strategies and consistent practice.
Result
Staff reported increased confidence and clarity in handling complex matters. Leadership observed improved consistency and early resolution capability across the team.
Impact: Strengthened early resolution outcomes and reduced reliance on escalated complaint processes.
Wellbeing in Dispute Resolution – Tribunal Team
Situation
Tribunal practitioners were managing emotionally demanding workloads and required support to sustain performance and wellbeing.
Task
Provide targeted training to strengthen resilience, boundaries and sustainable practice.
Approach
Delivered workshops on psychological safety, emotional regulation, trauma-informed practice and reflective techniques tailored to tribunal work.
Result
Participants reported increased confidence managing emotional pressure and greater awareness of strategies to support wellbeing and professional sustainability.
Impact: Supported workforce sustainability and reduced risk of burnout in high-intensity roles.
Leadership Conflict Skills Training – Government-Owned Corporation
Situation
Leaders were managing difficult conversations, workplace tensions and performance issues in a high-pressure operational environment.
Task
Build leadership capability in managing conflict and supporting teams effectively.
Approach
Delivered a practical leadership program covering communication, emotional intelligence, de-escalation and early intervention techniques.
Result
Leaders reported improved confidence handling challenging conversations and supporting staff through conflict. The program contributed to a more proactive and supportive leadership culture.
Impact: Increased leadership capability and reduced escalation of workplace issues.
Change & Resilience – Healthcare Team
Situation
A healthcare team was navigating organisational change, increased workload and emotionally complex interactions.
Task
Support staff to strengthen resilience, communication and team cohesion.
Approach
Facilitated workshops focused on change adaptation, emotional regulation, values-based communication and maintaining connection under pressure.
Result
Participants reported stronger team cohesion, improved communication and practical strategies to manage ongoing change.
Impact: Improved team stability and communication during periods of organisational transition.
I would like to express my appreciation for Shiv's contribution to the professional development program at the ACCS for Conciliation Officers. The diverse areas covered in the sessions, reinforced the broader principles of ADR and their practical application to conciliation in a legal context. It gave us the opportunity to drill into the nuances of ADR practice, by sharing our experiences and reflecting on our practice. Shiv's depth of knowledge across a range of areas, her collaborative style as a trainer and engaging manner was well received and ensured that our needs were met in the training and facilitation sessions, in terms of both content and process. In particular, Shiv's discussions around power and vulnerability in conflict resolution encouraged greater discussion and reflection amongst our Conciliation team. I look forward to further PD opportunities with Shiv as they present themselves.
Jack, PD Manager, Conciliator - Accident Compensation and Conciliation Service (Victoria)
Dispute Resolution Consulting
Early Resolution & Conciliation Pathways – Dispute Resolution Agency
Situation
A dispute resolution agency sought to enhance early resolution pathways and improve consistency across complaint handling and conciliation processes.
Task
Provide advisory support to strengthen triage, early intervention and resolution frameworks.
Approach
Reviewed current systems, engaged stakeholders and developed practical process improvements, including intake pathways, resolution frameworks and communication tools.
Result
The organisation strengthened early resolution capability, improved consistency and increased confidence in managing complex matters across the complaints lifecycle.
Impact: Reduced escalation and supported more timely resolution of complaints.
People Systems & Retention – Growing Startup
Situation
A rapidly scaling organisation faced challenges with staff retention, grievance handling and performance conversations.
Task
Design practical systems to support people management and reduce reactive conflict.
Approach
Developed structured processes for performance management, grievance pathways and staff development conversations, aligned to organisational culture and growth.
Result
Leaders gained clarity and confidence in managing people issues, improving consistency and reducing escalation across the business.
Impact: Strengthened retention and created clearer, more consistent people management practices.
Jon - Mediator, Land Titles Court Conciliator
Coaching & Leadership Development
First -Time Manager Support
Situation
A newly appointed manager was navigating team performance issues, interpersonal tensions and conflict with colleagues.
Task
Provide coaching to build leadership confidence and communication capability.
Approach
Delivered targeted coaching focusing on difficult conversations, boundary setting, feedback skills and conflict navigation.
Result
The manager developed confidence, improved relationships and reported greater clarity in leading the team.
Impact: Increased leadership capability and stabilised team dynamics.
Professional Transition to Mediation Practice
Situation
A practising lawyer and HR professional sought to build mediation capability and develop a dispute resolution practice.
Task
Provide coaching and development support to strengthen skills and practice direction.
Approach
Supported capability development through coaching, practical guidance and structured reflection on practice design and positioning.
Result
The practitioner strengthened mediation capability and progressed towards establishing a practice in the dispute resolution field.
Impact: Supported successful transition into dispute resolution practice and professional service delivery.
Shiv Martin was an exceptional coach as I prepared for the National Mediation Accreditation Assessment. Her expertise and mastery of mediation are impressive, and her passion for dispute resolution is inspiring. Shiv took the time to understand my needs and tailored our sessions accordingly. She created a supportive learning environment where I never felt self-conscious, which allowed me to learn in a relaxed and open frame of mind. Shiv was generous with her time and resources, always prepared, and her insightful guidance helped me build confidence. If you are looking for a coach who is attentive, professional, and genuinely enthusiastic about helping others succeed, I highly recommend Shiv Martin.
Madeleine - Legal Practitioner
What clients say
Shiv Martin Consultants are trusted by government teams, regulators, tribunals and organisations across Australia.
Momina - Director Taxation | Statutory Authority
I recently had the privilege of attending the Mediation and Workplace Conciliation course led by Shiv Martin, and I cannot recommend her highly enough. While the content itself was challenging, Shiv's exceptional training skills made every aspect of the course incredibly accessible and easy to understand. She possesses a remarkable ability to break down complex topics into digestible segments, guiding participants through the material with clarity and expertise.
What truly set Shiv apart was her incredible energy and consistently positive mindset. Her enthusiasm was infectious, making even the most demanding sessions engaging and enjoyable. This positive approach fostered an environment where learning thrived and participants felt empowered to tackle new concepts.
Thanks to Shiv's guidance, I've not only acquired a valuable new skillset in mediation and conciliation but have also experienced a significant shift in my mindset. I now approach issues with a different perspective, make decisions with greater clarity, and possess a heightened sense of self-awareness. Furthermore, Shiv's teaching helped me develop a deeper understanding of 'what has not been said' – a crucial insight in effective communication and conflict resolution.
Thank you, Shiv, for an truly transformative learning experience. I am eagerly looking forward to participating in more workshops with you in the future!
Free Resources and Tools
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Practical tips, insights, and case studies from the frontline of mediation, conflict coaching, and complaint handling.
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