Community of Practice 2026
With Shiv Martin
CONNECT, REFLECT, AND STRENGTHEN YOUR PRACTICE
What is Community of Practice?
This Community of Practice (CoP) is a four-session reflective series for experienced conciliation, mediation and early resolution practitioners working in government, regulatory and statutory environments.
Rather than technical training, these sessions focus on real practice pressures, judgement calls, systems issues and the emotional load of the work.
Each session is facilitated and discussion-based, creating space to think, share and learn alongside others doing similar work.
What to expect
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Format: 4 online sessions
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Duration: 1 hour per session
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Investment: $360 + GST per person for all 4 sessions - Attend as many as you like
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Why join: Participants value a confidential, professional space to pause and reflect on demanding work, gain cross-sector insight from peers, share practical ideas grounded in real cases and systems, and support good judgement and wellbeing.
When are the sessions?
All sessions run on Mondays, 11:30 am – 12:30 pm (AEST)
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23 February
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30 March
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27 April
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25 May
Participants commit to the same cohort across all four sessions to support trust and continuity.
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Maximum 15 participants
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Numbers are intentionally limited to allow meaningful discussion and connection.
What will we cover?
Each session focuses on a common and often under-discussed challenge in dispute resolution practice:
Session 1 - 23 February
Session 2 - 30 March
Session 3 - 27 April
Session 4 - 25 May
Time Wasters - The systems and behaviours that quietly drain time, energy and judgement.
AI: A New Party in the Room? - What AI means for discretion, fairness, trust and professional judgement.
Compassion Fatigue - How much can we care and still do this work well?
Backlogged - More matters, less time. What next for practitioners and teams?
Who facilitates the sessions?
These sessions are led by Shiv Martin, an accredited mediator, lawyer, trainer and dispute resolution consultant with over 15 years’ experience working across government, regulatory and workplace contexts.
Shiv supports leaders, HR teams and public-facing organisations to resolve conflict, manage complaints and navigate complex interpersonal and systemic issues. Her work spans mediation and conciliation, training and reflective practice, cross-cultural communication and psychology-informed dispute resolution.
Having worked closely with Ombudsman offices, Commissions and Tribunals, Shiv understands the pressures of high caseloads, discretion under pressure and the emotional demands of conflict work. Her facilitation style is calm, practical and focused on fairness and professional boundaries.
Free Introduction to Conciliation Guide.
Understand how conciliation builds trust
and resolves disputes faster.
Discover this essential dispute resolution process with Shiv Martin’s free guide. Perfect for beginners or practitioners refining their skills, it offers practical insights to navigate conciliation with clarity and confidence. Learn when and how to use conciliation effectively in workplace and regulatory settings.
