Why join this free webinar?
Conflict at work isn’t one-size-fits-all. From negotiation to mediation, investigation to resolution, every situation demands a thoughtful, tailored approach. Knowing which path to take can be the difference between friction and flourishing.
That’s why I created this free four-part series, designed especially for HR managers, workplace leaders, and people managers, to give you real-world strategies you can put into practice straight away.
Monthly one hour sessions. Join one or all four.
Can't make one? No problems, you're registered for the next one!
What You’ll Gain
Each session gives you fresh insights, practical tools, and live interaction to help you lead with confidence when it comes to workplace conflict.
You’ll walk away with:
✔ Clear strategies to manage conflict in your team or organisation
✔ A framework to choose the right approach for different situations
✔ Tools to strengthen trust and build collaboration
✔ Confidence in handling even the toughest workplace conversations
✔ Access to all session recordings if you can’t attend live
The Four Part Series
1
Approaching Difficult Conversations at Work
Turn tough conversations into opportunities for connection, clarity, and growth, even when emotions are high. This session will give you a clear structure for initiating and guiding sensitive discussions, with practical language you can use straight away. Learn how to prepare, set boundaries, and create the conditions for respectful dialogue.
2
Building Trust & Psychological Safety
Psychological safety is the cornerstone of strong, collaborative teams. In this session, you’ll learn how to create an environment where people feel safe to speak up, share ideas, and admit mistakes without fear of blame. We’ll cover practical steps for building trust as a leader, fostering openness in team communication, and addressing behaviours that erode safety. You’ll also discover how psychological safety directly impacts innovation, staff wellbeing, and retention.
3
Mastering De-escalation Techniques
Conflict can spiral quickly if it isn’t managed well. This practical session shows you how to stay calm under pressure, read verbal and non-verbal cues, and apply proven de-escalation methods to tense situations. You’ll discover how to redirect negative energy, use language that diffuses rather than fuels conflict, and maintain psychological safety for everyone involved.
4
Creating a Conflict-Resilient Workplace
Conflict isn’t something to avoid, it’s something to prepare for. This session focuses on the bigger picture: how to design a culture that responds to issues early, reduces staff turnover, and protects psychological safety. You’ll learn practical steps to embed conflict resolution processes into your organisation, empowering leaders and staff to manage issues before they become formal disputes.
Who this is for
This series is tailored for:
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HR Managers & HR Business Partners
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Workplace Leaders: Team Leaders, Line Managers, Department Heads)
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People & Culture / Organisational Development Professionals
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Complaints & Dispute Resolution Teams: ombudsman, tribunal, regulatory staff
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Employee & Industrial Relations Managers
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Workplace Coaches & Internal Trainers
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Executives & Business Owners
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Leaders in healthcare, education, and community organisations
Meet Shiv Martin
Mediator | Trainer | Speaker | Facilitator
With over a decade of experience working with government agencies, corporates, ombudsman schemes, and frontline teams, I’ve helped thousands of leaders and HR professionals turn conflict into an opportunity for growth.
My approach blends law, psychology, and mediation expertise - so you’ll leave with strategies that are practical, legally sound, and people-focused.
Explore More: Blog Articles for HR Managers & Workplace Leaders
We share free resources, tools and insights to support your work in conflict management, team building, leadership training and more!
Leading Through Conflict? When to Call in a Mediator
If you're in HR, team leadership, or any kind of people management role, you've likely already had to handle your fair share of workplace conflict. It might start quietly - a misunderstanding, a misstep, a breakdown in trust. But left unaddressed, it can escalate and create real harm: to individuals, to team culture, to service users and to the organisation as a whole.
Want Better Teams? Teach Leaders How to Handle Hard Conversations
In every workplace I visit, whether it is a government agency, a school, or a fast-growing business, I see the same pattern. Teams do not fall apart because of one big blow-up. They start unravelling when hard conversations are avoided by leadership for too long. The crucial question here is - does leadership understand psychological safety and know how to create it?
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What factors determine the booking of mediation services and how do you ensure the best chance of resolution in diverse dispute contexts?My mediation services can be booked according to the size of the dispute at hand. I have successfully managed complex multi-party disputes spanning a number of days, and short mediations of 90 minutes. Each dispute and each party has unique needs and I will work independently with all parties and legal representatives to design the most appropriate process to ensure the best chance of resolution. I am experienced at mediating across cultures, generations and dispute contexts.
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What is your background and experience in mediation and conciliation services?After over a decade as a full-time panel mediator, conciliator, decision maker and team manager for various government agencies, Commissions and Tribunals, I am now offering my mediation and conciliation services privately. I am highly experienced in managing a diverse range of disputes and adapt a flexible mediation approach following considered pre-mediation discussions with parties and their legal representatives.
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What qualifications and experience do you bring to the table as a mediator and mediation accreditation training assessor?As an experienced Mediator and Recognized Mediation Accreditation training and assessor I bring to the table a high level of emotional intelligence, the technical skills of a lawyer (Over 10 years PAE) and a depth of cross-cultural and intergenerational conflict experience. I am also skilled in Mental Health First Aid and understand the importance of managing emotions and relationships in effectively managing disputes.