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Shiv Martin providing one-on-one mediation coaching session, expert workplace mediator Brisbane

Conciliation Services 

Resolving Disputes Through Agreement and Legal Compliance 

A conciliator is an independent facilitator who guides a conversation between parties to a dispute within a particular legal or regulatory framework. As a conciliator, Shiv Martin ensures the process is procedurally fair, and will seek to manage any power imbalances between parties.

As a specialised consultant and legal practitioner, Shiv assists government and regulatory organisations with conciliation training and process improvement. 

What is involved in the Conciliation Process? 

The conciliation process is designed to achieve effective dispute resolution while still ensuring compliance with legal frameworks.  This means that a conciliator will, during a conciliation process, inform and manage expectations of parties around their legal obligations and entitlements.

As an experienced lawyer, mediator and conciliator, Shiv Martin provides the complete package of skills in facilitating, negotiating, legal problem solving and relationship management. In order to provide effective conciliation services, expertise in statutory interpretation and legal analysis is essential. As a practising lawyer for over a decade, Shiv brings this expertise to ensure her conciliation processes and future focussed and results driven.

Shiv offers a customised conciliation process for a wide range of industries including government agencies, Ombudsman organisations, Commissions and regulatory bodies, primary and secondary health services, community groups and the banking sector.

Shiv Martin facilitating workplace conflict resolution training with diverse team, conflict management strategies in Brisbane

What is the role of a conciliator in dispute resolution?

As a conciliator, Shiv Martin helps parties settle disputes if their own attempts fail. A conciliator is a neutral third-party that guides the search for agreement between parties in conflict. By carefully studying the jurisdiction, context, and stakeholders' needs, Shiv uses legal research and stakeholder analysis to understand the nuances of each dispute. Then, she designs her conciliation services based on the parties' unique experiences and goals for effective resolution - whether the objective is a fast and fair outcome or regulatory compliance.

Shiv has a proven history of delivering results in terms of the number of disputes resolved, and the quality and effectiveness of the outcomes. Her success is driven by a strong belief in the transformative impact conciliation can have not just for the disputing parties, but for the culture of an organisation as a whole. Furthermore, Shiv firmly believes in the power of storytelling as a potent tool for transforming conflict conversations.

 

By facilitating the sharing of stories among parties in dispute, it’s possible to achieve several goals: 

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  • Make messages memorable and captivating

  • Forging emotional connections

  • Simplify complex ideas 

  • Foster relatability and trust

  • Illustrate values, and inspire action

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Stories ultimately facilitate understanding and persuasion, paving the way for meaningful resolution.

Shiv Martin is based in Brisbane but regularly travels Australia-wide to facilitate conciliation upon request. 

In offering conciliation services, Shiv partners with government agencies and workplaces.

To book a free consultation with Shiv to discuss how her conciliation facilitation service can assist your organisation, send an enquiry.

As health professionals we rarely have the opportunity to do a deep dive into conflict resolution. Shiv provided a safe environment and fantastic, contextual insight into navigating these difficult conversations both in the workplace and at home.

Laura, Nurse Educator

Frequently Asked Questions – With Shiv Martin

Shiv Martin – Nationally Accredited Mediator, Conciliation Trainer, and Consultant

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Conciliation is a powerful tool for resolving workplace disputes, discrimination complaints, and conflicts involving sexual harassment or victimisation. With over 15 years of experience, Shiv Martin offers expert conciliation services and professional training to public service organisations, HR professionals, and businesses.

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Here are the top FAQs about conciliation to guide you through the process:

Organisations Shiv Martin Has Worked With:

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  • Fair Work Commission

  • Australian Human Rights Commission

  • Information and Privacy Commission (QLD)

  • Administrative Appeals Tribunal

  • Department of Justice and Attorney-General (QLD)

  • Office of the Information Commissioner QLD

  • Ombudsman South Australia

  • National Disability Insurance Agency (NDIA)

  • University of Queensland

  • Newcastle University

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Shiv Martin’s expertise in conciliation and dispute resolution has been trusted by leading public sector agencies and educational institutions. Whether facilitating complex disputes or training teams in conciliation skills, Shiv provides tailored solutions to meet the needs of each organisation.

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