Why Community Conflict Skills Matter
Community organisations do extraordinary work, often with limited
resources and enormous expectations. But unresolved conflict, difficult
conversations and cultural misunderstandings can silently drain energy,
damage relationships and stall important work.
Across Brisbane and South East Queensland, I’ve seen community groups, volunteer committees, multicultural associations, disability support networks and not-for-profits struggle to manage internal tensions simply because they haven’t been given the right tools. Lack of communication skills doesn’t just create frustration, it prevents organisations from delivering the support, advocacy and connection their communities rely on. This is why I offer free, in-person community conflict resolution workshops, ensuring that groups who need the support the most are not left behind.
With more than 15 years’ experience as a mediator, conciliator, lawyer and conflict resolution trainer, Shiv has supported thousands of people across government, community and workplace settings.
Some of the most impactful work she has done has been with grassroots groups, sporting clubs, women’s support organisations, disability advocates, cultural associations and volunteer-run community services.
These organisations often carry huge responsibility but have limited budgets. Many cannot access paid mediation or professional training, even when conflict is putting their mission at risk.
This initiative is Shiv's contribution back to the community. If your organisation is helping others, then Shiv is here to help you.
Free In-Person Workshops (30–90 minutes)
Workshops are practical, interactive and culturally aware. Each session is tailored to your group’s size, purpose and community context.
1
Conflict Resolution Skills Training
Tools to resolve tension early, communicate clearly, and create
psychological safety.
2
Mediation Principles for Community Groups
Simple strategies adapted from professional mediation to help members resolve disputes respectfully.
3
Managing Difficult Conversations
Step-by-step structure, language and confidence-building for conversations you’ve been avoiding.
4
Cross-Cultural Communication Awareness
Understanding cultural differences in communication, expectations and conflict.
5
Negotiation Skills for Community Leaders
Interest-based negotiation, managing emotions and building shared understanding.
6
Preventing Conflict in Volunteer Teams
Setting boundaries, expectations, and decision-making practices that protect your group from escalation.
Workshops can be delivered to small committees, large groups, multicultural organisations, and volunteer networks.
Who Can Request a Free Workshop?
This program is available to community-focused groups across Brisbane and South East Queensland, including those who offer free services or free membership events.
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Volunteer-run organisations
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Not-for-profits and grassroots charities
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Multicultural and refugee community associations
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Women’s support groups
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Disability and carer support networks
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Sporting clubs and recreational associations
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Community centres and neighbourhood houses
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Youth groups and mentoring programs
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Small business networks that offer free, open events for members
What Your Group Will Gain
More confident communication
Better group cohesion and morale
Practical tools for resolving issues early
Reduced conflict escalation
Stronger cross-cultural understanding
Clearer decision-making and role expectations
A safer, more respectful environment for members
How to Arrange a Free Session
If your group, committee or organisation could benefit from free conflict
resolution or conciliation training, getting started is simple.
Call or Text 0433904303
Email contact@shivmartin.com
Learn more about Shiv Martin Consulting
We are proud to support teams from the following organisations.
Shiv Martin's Blog
Our Director and lead Mediator, Shiv Martin, shares her insights and learnings in her weekly blog.
Read on to learn more about conflict resolution and build your emotional intelligence skills.
