Workplace Conflict Management
Shiv Martin and her expert panel provide a range of services to assist workplaces resolve conflict and improve team dynamics. Contact us to discuss what service might best meet your needs.
Mediation & Faciliation
We are experienced in conducting workplace mediations and facilitations to resolve staff disputes early, at a low cost and in a way that preserves relationships.
Training and Coaching
We support your leaders and HR staff to better manage conflict by provide training and coaching in mediation, negotiation and complaints handling.
Policy and Process Consulting
We create policies and procedures for organisations of all sizes to ensure best practices in dispute resolution.
Shiv Martin is based in Brisbane but regularly travels Australia-wide to facilitate workplace dispute resolution processes and deliver training upon request.
In offering dispute resolution services, Shiv partners with government agencies and workplaces as well as her Panel of Experts. As a lawyer, risk management is a key focus for Shiv when she provides workplace conflict management services.
To book a free consultation with Shiv to discuss how her conciliation facilitation service can assist your organisation, send an enquiry.
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Resolve Workplace Complaints and Improve your Team Culture
Build your organisation's capacity to manage conflict at work.
Shiv Martin provides dispute resolution consulting services to a range of workplaces to assist with internal human resources conflicts and complaints. ​Shiv has delivered training and coaching for HR Business Staff and Workplace Relations Advisers for organisations in a range of sectors including Universities, Hospitals, Real Estate Agencies, Small Businesses and Government Departments.
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​Shiv Martin offers the following workplace dispute resolution services
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1) Conflict Coaching - working one on one with key officers to improve their response to conflict and disagreement at work.
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2) Training - Shiv has delivered workshops, short webinars and ongoing courses to many professionals in effective negotiation, conflict management and assertive communication skills.
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3) Mediation - If the dispute is between specific individuals and the assistance of a third party will allow for a facilitated conversation that can rebuild trust and seek future agreements, then Shiv will design and deliver an appropriate mediation process for your team.
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4) Leadership and management consulting - Shiv Martin can assess the nature of the dispute and conflict in your organisation, conduct a culture review or investigation and provide management with recommendations on next steps.
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5) Policy and procedure design - most workplace disagreements can be planned for. Having the right policies, procedures, reporting mechanisms and resources in place can support staff manage their own disagreements at work.
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Why trust Shiv with your workplace conflict management?
Alex
I highly recommend Shiv, whether as consultant, trainer, or practitioner, for her ability to bring together insights from across a broad spectrum of dispute resolution practice in both public and private sectors. Her training is energetic, engaging and accessible, and she speaks to all the ins-and-outs of dispute resolution systems at both the personal level and the organisational level.
Sameer
I wanted to take a moment to thank you for the outstanding session you facilitated for our team. Your insights and guidance made the training both engaging and highly impactful.
Wendy
Thank you Shiv for the help and support you provided recently. Your experience and knowledge combined with your empathy have assisted greatly with providing us the skills to navigate difficult conversations and disputes in the workplace.
What is involved in a workplace dispute Conciliation Process?
The conciliation process is designed to achieve effective dispute resolution while still ensuring compliance with legal frameworks. This means that a conciliator will, during a conciliation process, inform and manage expectations of parties around their legal obligations and entitlements.
As an experienced lawyer, mediator and conciliator, Shiv Martin provides the complete package of skills in facilitating, negotiating, legal problem solving and relationship management. In order to provide effective conciliation services, expertise in statutory interpretation and legal analysis is essential. As a practising lawyer for over a decade, Shiv brings this expertise to ensure her conciliation processes and future focussed and results driven.
How Does Mediation Resolve Workplace Conflict?
In a workplace mediation, using an external, neutral third party to simply listen and acknowledge the concerns of parties to a dispute can have a transformative effective on workplace conflict. The art and skill of listening, without judgement, to acknowledge and validate the concerns of individuals so that they can move forward in resolving conflict is an essential mediator skill set.
It is difficult for internal stakeholders in a workplace (whether it be a manager or HR officer) to occupy the role of a neutral third party and provide the level of active listening that is required in some disputes. In some cases, the interactions that have already occurred in the workplace make it difficult for an internal officer to occupy the role of a mediator. This is why engaging an external, independent mediator early, before matters escalate to fair work or other legal processes can be helpful.
Investing in a mediator early can save you tens of thousands in legal fees and ensure that your team retains talented staff and a positive workplace culture. In fact, even if a dispute does make it to Fair Work, Court or QCAT, after legal expenses have been paid, most disputes end up being resolved informally via mediation or conciliation anyway!
Shiv has a proven history of delivering results in terms of the number of disputes resolved, and the quality and effectiveness of the outcomes. Her success is driven by a strong belief in the transformative impact conciliation can have not just for the disputing parties, but for the culture of an organisation as a whole.
Furthermore, Shiv firmly believes in the power of storytelling as a potent tool for transforming conflict conversations.
By facilitating the sharing of stories among parties in dispute, it’s possible to achieve several goals:
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Make messages memorable and captivating
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Forging emotional connections
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Simplify complex ideas
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Foster relatability and trust
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Illustrate values, and inspire action
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Stories ultimately facilitate understanding and persuasion, paving the way for meaningful resolution.
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What factors determine the booking of mediation services and how do you ensure the best chance of resolution in diverse dispute contexts?My mediation services can be booked according to the size of the dispute at hand. I have successfully managed complex multi-party disputes spanning a number of days, and short mediations of 90 minutes. Each dispute and each party has unique needs and I will work independently with all parties and legal representatives to design the most appropriate process to ensure the best chance of resolution. I am experienced at mediating across cultures, generations and dispute contexts.
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What is your background and experience in mediation and conciliation services?After over a decade as a full-time panel mediator, conciliator, decision maker and team manager for various government agencies, Commissions and Tribunals, I am now offering my mediation and conciliation services privately. I am highly experienced in managing a diverse range of disputes and adapt a flexible mediation approach following considered pre-mediation discussions with parties and their legal representatives.
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What qualifications and experience do you bring to the table as a mediator and mediation accreditation training assessor?As an experienced Mediator and Recognized Mediation Accreditation training and assessor I bring to the table a high level of emotional intelligence, the technical skills of a lawyer (Over 10 years PAE) and a depth of cross-cultural and intergenerational conflict experience. I am also skilled in Mental Health First Aid and understand the importance of managing emotions and relationships in effectively managing disputes.