Workplace Conflict Management
Shiv Martin Consulting provides a range of mediation, training and advisory services to assist workplaces resolve conflict and improve team dynamics. Through our expertise in law, mediation, investigation, training and coaching, we help you to build stronger teams, confident leadership and a high performing culture.
Based in Brisbane, Queensland we support teams across Australia in person and online.
Our Workplace Conflict Management Services
Mediation & Faciliation
We are experienced in conducting workplace mediations and facilitations to resolve staff and leadership disputes early, at a low cost and in a way that preserves relationships.
Training and Coaching
We support your leaders and HR staff to better manage conflict by provide training and coaching in mediation, negotiation and complaints handling.
HR Policy and Process Advice
Informed by our legal expertise, we provide HR adivce and create policies and procedures for organisations to ensure best practices in people management.
Resolve Workplace Complaints and Improve your Team Culture
Build your organisation's capacity to manage conflict at work.
Shiv Martin Consulting provides dispute resolution consulting services to a range of workplaces to assist with internal human resources conflicts and complaints. We have delivered training and coaching for HR Business Staff and Workplace Relations Advisers for organisations in a range of sectors including Universities, Hospitals, Real Estate Agencies, Small Businesses and Government Departments.
Workplace Dispute Resolution Services
Some of our proactive systems that enhance Conflict Management
1
Conflict Coaching
Working one on one with key officers to improve their response to conflict and disagreement at work.
2
Training
Shiv has delivered workshops, short webinars and ongoing courses to many professionals in effective negotiation, conflict management and assertive communication skills.
3
Mediation
If the dispute is between specific individuals and the assistance of a third party will allow for a facilitated conversation that can rebuild trust and seek future agreements, then Shiv will design and deliver an appropriate mediation process for your team.
4
Leadership and Management Consulting
Shiv Martin can assess the nature of the dispute and conflict in your organisation, conduct a culture review or investigation and provide management with recommendations on next steps.
5
Policy & Procedure Design
Most workplace disagreements can be planned for. Having the right policies, procedures, reporting mechanisms and resources in place can support staff manage their own disagreements at work.
Trusted by Workplaces Across Australia
40+ 5 Star Google Reviews
Client feedback from workplaces, government agencies and communities across Brisbane, Australia and New Zealand. Whether online or in person, from facilitated conversations to workplace team training, Shiv Martin Consulting has your workplace conflict resolution requirements covered.
What is involved in a workplace dispute Conciliation Process?
The conciliation process is designed to achieve effective dispute resolution while still ensuring compliance with legal frameworks. This means that a conciliator will, during a conciliation process, inform and manage expectations of parties around their legal obligations and entitlements.
As an experienced lawyer, mediator and conciliator, Shiv Martin and her Team provide the complete package of skills in facilitating, negotiating, legal problem solving and relationship management. In order to provide effective conciliation services, expertise in statutory interpretation and legal analysis is essential. As a practising lawyer for over a decade, Shiv Martin brings this expertise to ensure that the conciliation processes are future focussed and results driven.
How Does Mediation Resolve Workplace Conflict?
In a workplace mediation, using an external, neutral third party to simply listen and acknowledge the concerns of parties to a dispute can have a transformative effective on workplace conflict. The art and skill of listening, without judgement, to acknowledge and validate the concerns of individuals so that they can move forward in resolving conflict is an essential mediator skill set.
It is difficult for internal stakeholders in a workplace (whether it be a manager or HR officer) to occupy the role of a neutral third party and provide the level of active listening that is required in some disputes. In some cases, the interactions that have already occurred in the workplace make it difficult for an internal officer to occupy the role of a mediator. This is why engaging an external, independent mediator early, before matters escalate to fair work or other legal processes can be helpful.
Investing in a mediator early can save you tens of thousands in legal fees and ensure that your team retains talented staff and a positive workplace culture. In fact, even if a dispute does make it to Fair Work, Court or QCAT, after legal expenses have been paid, most disputes end up being resolved informally via mediation or conciliation anyway!
Choose your pathway
Dispute resolution training at three levels
Level 1
Core Dispute Resolution Skills
Build a confident foundation in everyday conflict and complaint conversations
This program is ideal for teams needing consistent, practical skills to manage conflict early and reduce escalation. It’s a strong fit for HR, people leaders, complaints teams, regulatory staff, community services, education, health, and customer-facing roles.
Best for: teams wanting consistent language, shared structure, and a reliable baseline skill set.
Explore Level 1 training options or request an in-house quote.
Level 2
Managing Challenging Interactions
De-escalation, boundaries, and staying steady when emotions run high
This program supports staff who regularly manage distressed, angry, persistent or high-conflict behaviour. It’s designed for environments where safety, discretion and professionalism matter, and where teams need both skill and confidence to hold boundaries.
Best for: complaints teams, frontline service staff, regulatory officers, HR, leaders, and anyone working in high-contact environments.
Enquire about Level 2 delivery dates and in-house options.
Level 3
Community of Practice
Ongoing learning for dispute resolution practitioners and leaders who want to keep sharpening their edge
The Community of Practice (CoP) is designed for people doing complex conflict work who want ongoing skill-building, reflective practice, and peer learning. It’s especially valuable for practitioners facing increasing workloads, challenging conduct, and evolving expectations around risk, wellbeing and trust.
Best for: busy practitioners and leaders involved in complex situations.
Join the Community of Practice or view upcoming session topics.
Proven Track Record
Shiv Martin Consulting has a proven history of delivering results in terms of the number of disputes resolved and the quality and effectiveness of the outcomes. Our success is driven by a strong belief in the transformative impact conciliation can have not just for the disputing parties, but for the culture of an organisation as a whole.
Furthermore, we firmly believes in the power of storytelling as a potent tool for transforming conflict conversations.
By facilitating the sharing of stories among parties in dispute, it’s possible to achieve several goals:
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Make messages memorable and captivating
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Forge emotional connections
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Simplify complex ideas
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Foster relatability and trust
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Illustrate values, and inspire action
Stories ultimately facilitate understanding and persuasion, paving the way for meaningful resolution.
Ready to talk about dispute resolution services for your team?
Shiv Martin Consultants are based in Brisbane but regularly travel Australia to facilitate workplace dispute resolution processes and deliver training upon request. In offering dispute resolution services, we partner with government agencies and workplaces. Risk management is a key focus for us when we provide workplace conflict management services. To book a free consultation to discuss how our conciliation facilitation service can assist your organisation please book a call now.
Call or Text: 0433904303
