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Workplace Conflict Management  

Shiv Martin and her expert panel provide a range of services to assist workplaces resolve conflict and improve team dynamics. Contact us to discuss what service might best meet your needs.

Based in Brisbane, Southeast Queensland we support teams in person and online.

Our Workplace Conflict Management Services

Mediation & Faciliation

We are experienced in conducting workplace mediations and facilitations to resolve staff disputes early, at a low cost and in a way that preserves relationships.

Training and Coaching

We support your leaders and HR staff to better manage conflict by provide training and coaching in mediation, negotiation and complaints handling.

Policy and Process Consulting

We create policies and procedures for organisations of all sizes to ensure best practices in dispute resolution.

Shiv Martin leading workplace dispute resolution workshop, guiding diverse team collaboration in Australia

Resolve Workplace Complaints and Improve your Team Culture

Build your organisation's capacity to manage conflict at work.

Shiv Martin Consulting provides dispute resolution consulting services to a range of workplaces to assist with internal human resources conflicts and complaints. ​Shiv has delivered training and coaching for HR Business Staff and Workplace Relations Advisers for organisations in a range of sectors including Universities, Hospitals, Real Estate Agencies, Small Businesses and Government Departments.

Trusted by Teams Across Australia

30+ 5 Star Google Reviews 

Client feedback from workplaces, government agencies and communities across Brisbane,  Australia and New Zealand. Whether online or in person, from facilitated conversations to workplace team training, Shiv Martin Consulting has your conflict resolution covered.

Workplace Dispute Resolution Services

Some of our proactive systems that enhance Conflict Management

1
Conflict Coaching

Working one on one with key officers to improve their response to conflict and disagreement at work.

2
Training

Shiv has delivered workshops, short webinars and ongoing courses to many professionals in effective negotiation, conflict management and assertive communication skills.

3
Mediation

If the dispute is between specific individuals and the assistance of a third party will allow for a facilitated conversation that can rebuild trust and seek future agreements, then Shiv will design and deliver an appropriate mediation process for your team.

4
Leadership and Management Consulting

Shiv Martin can assess the nature of the dispute and conflict in your organisation, conduct a culture review or investigation and provide management with recommendations on next steps.

5
Policy and Procedure Design

Most workplace disagreements can be planned for. Having the right policies, procedures, reporting mechanisms and resources in place can support staff manage their own disagreements at work.

What is involved in a workplace dispute Conciliation Process? 

The conciliation process is designed to achieve effective dispute resolution while still ensuring compliance with legal frameworks.  This means that a conciliator will, during a conciliation process, inform and manage expectations of parties around their legal obligations and entitlements.

As an experienced lawyer, mediator and conciliator, Shiv Martin provides the complete package of skills in facilitating, negotiating, legal problem solving and relationship management. In order to provide effective conciliation services, expertise in statutory interpretation and legal analysis is essential. As a practising lawyer for over a decade, Shiv brings this expertise to ensure her conciliation processes and future focussed and results driven.
 

Conflict resolution training session with Shiv Martin, workplace mediation strategies in practice
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How Does Mediation Resolve Workplace Conflict?

In a workplace mediation, using an external, neutral third party to simply listen and acknowledge the concerns of parties to a dispute can have a transformative effective on workplace conflict. The art and skill of listening, without judgement, to acknowledge and validate the concerns of individuals so that they can move forward in resolving conflict is an essential mediator skill set.

 

It is difficult for internal stakeholders in a workplace (whether it be a manager or HR officer) to occupy the role of a neutral third party and provide the level of active listening that is required in some disputes. In some cases, the interactions that have already occurred in the workplace make it difficult for an internal officer to occupy the role of a mediator. This is why engaging an external, independent mediator early, before matters escalate to fair work or other legal processes can be helpful.

 

Investing in a mediator early can save you tens of thousands in legal fees and ensure that your team retains talented staff and a positive workplace culture. In fact, even if a dispute does make it to Fair Work, Court or QCAT, after legal expenses have been paid, most disputes end up being resolved informally via mediation or conciliation anyway!

Choose your Pathway

Dispute resolution training at three levels

Level 1 

Core Dispute Resolution Skills

Fundamentals of dispute resolution for new starters and anyone working in complaints or case management.

 

Learn the mediation. negotiation and complaints management skills that are key to any role in disputes, complaints or case management.

Seedling

Level 2

Managing Challenging & Unreasonable Interactions

For experienced complaints managers, mediators, and conciliators looking to refine their skills in difficult, high conflict interactions.

 

We focus on psychology, neuroscience, trauma and legal obligations.

Sunflower

Level 3

 Community of Practice

For experienced staff who have completed training or accreditation and are keen on continuous professional development through reflective practice.

 

Connect with similar professionals from different agencies.

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Are you struggling to manage challenging or unreasonable staff conduct or staff complaints?

Shiv has a proven history of delivering results in terms of the number of disputes resolved, and the quality and effectiveness of the outcomes. Her success is driven by a strong belief in the transformative impact conciliation can have not just for the disputing parties, but for the culture of an organisation as a whole.

Furthermore, Shiv firmly believes in the power of storytelling as a potent tool for transforming conflict conversations.

 

By facilitating the sharing of stories among parties in dispute, it’s possible to achieve several goals: 

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  • Make messages memorable and captivating

  • Forging emotional connections

  • Simplify complex ideas 

  • Foster relatability and trust

  • Illustrate values, and inspire action

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Stories ultimately facilitate understanding and persuasion, paving the way for meaningful resolution.
 

What are Mediation and Conciliation Processes?

How can they assist with managing conflict?

Just learning more about mediation?

Here's a free resource to get you started.

Here's my 10-Question Checklist to figure out if a Facilitated Conversation (Mediation) is the right next step, based on my experience conducting mediations in Brisbane and across Australia.

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Frequently Asked Questions

Shiv Martin is based in Brisbane but regularly travels Australia-wide to facilitate workplace dispute resolution processes and deliver training upon request. 

In offering dispute resolution services, Shiv partners with government agencies and workplaces as well as her Panel of Experts. As a lawyer, risk management is a key focus for Shiv when she provides workplace conflict management services.

To book a free consultation with Shiv to discuss how her conciliation facilitation service can assist your organisation, send an enquiry.

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