Our Workplace Conflict Management Services
Mediation & Faciliation
We are experienced in conducting workplace mediations and facilitations to resolve staff disputes early, at a low cost and in a way that preserves relationships.
Training and Coaching
We support your leaders and HR staff to better manage conflict by provide training and coaching in mediation, negotiation and complaints handling.
Policy and Process Consulting
We create policies and procedures for organisations of all sizes to ensure best practices in dispute resolution.
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Resolve Workplace Complaints and Improve your Team Culture
Build your organisation's capacity to manage conflict at work.
Shiv Martin Consulting provides dispute resolution consulting services to a range of workplaces to assist with internal human resources conflicts and complaints. Shiv has delivered training and coaching for HR Business Staff and Workplace Relations Advisers for organisations in a range of sectors including Universities, Hospitals, Real Estate Agencies, Small Businesses and Government Departments.
Workplace Dispute Resolution Services
Some of our proactive systems that enhance Conflict Management
1
Conflict Coaching
Working one on one with key officers to improve their response to conflict and disagreement at work.
2
Training
Shiv has delivered workshops, short webinars and ongoing courses to many professionals in effective negotiation, conflict management and assertive communication skills.
3
Mediation
If the dispute is between specific individuals and the assistance of a third party will allow for a facilitated conversation that can rebuild trust and seek future agreements, then Shiv will design and deliver an appropriate mediation process for your team.
4
Leadership and Management Consulting
Shiv Martin can assess the nature of the dispute and conflict in your organisation, conduct a culture review or investigation and provide management with recommendations on next steps.
5
Policy and Procedure Design
Most workplace disagreements can be planned for. Having the right policies, procedures, reporting mechanisms and resources in place can support staff manage their own disagreements at work.
What is involved in a workplace dispute Conciliation Process?
The conciliation process is designed to achieve effective dispute resolution while still ensuring compliance with legal frameworks. This means that a conciliator will, during a conciliation process, inform and manage expectations of parties around their legal obligations and entitlements.
As an experienced lawyer, mediator and conciliator, Shiv Martin provides the complete package of skills in facilitating, negotiating, legal problem solving and relationship management. In order to provide effective conciliation services, expertise in statutory interpretation and legal analysis is essential. As a practising lawyer for over a decade, Shiv brings this expertise to ensure her conciliation processes and future focussed and results driven.
How Does Mediation Resolve Workplace Conflict?
In a workplace mediation, using an external, neutral third party to simply listen and acknowledge the concerns of parties to a dispute can have a transformative effective on workplace conflict. The art and skill of listening, without judgement, to acknowledge and validate the concerns of individuals so that they can move forward in resolving conflict is an essential mediator skill set.
It is difficult for internal stakeholders in a workplace (whether it be a manager or HR officer) to occupy the role of a neutral third party and provide the level of active listening that is required in some disputes. In some cases, the interactions that have already occurred in the workplace make it difficult for an internal officer to occupy the role of a mediator. This is why engaging an external, independent mediator early, before matters escalate to fair work or other legal processes can be helpful.
Investing in a mediator early can save you tens of thousands in legal fees and ensure that your team retains talented staff and a positive workplace culture. In fact, even if a dispute does make it to Fair Work, Court or QCAT, after legal expenses have been paid, most disputes end up being resolved informally via mediation or conciliation anyway!
Why trust us with your workplace conflict management?
Client feedback from workplaces, government agencies and communities across Brisbane, Australia and New Zealand. Whether online or in person, from facilitated conversations to workplace team training, Shiv Martin Consulting has your conflict resolution covered.
Shiv has a proven history of delivering results in terms of the number of disputes resolved, and the quality and effectiveness of the outcomes. Her success is driven by a strong belief in the transformative impact conciliation can have not just for the disputing parties, but for the culture of an organisation as a whole.
Furthermore, Shiv firmly believes in the power of storytelling as a potent tool for transforming conflict conversations.
By facilitating the sharing of stories among parties in dispute, it’s possible to achieve several goals:
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Make messages memorable and captivating
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Forging emotional connections
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Simplify complex ideas
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Foster relatability and trust
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Illustrate values, and inspire action
Stories ultimately facilitate understanding and persuasion, paving the way for meaningful resolution.
Shiv Martin is based in Brisbane but regularly travels Australia-wide to facilitate workplace dispute resolution processes and deliver training upon request.
In offering dispute resolution services, Shiv partners with government agencies and workplaces as well as her Panel of Experts. As a lawyer, risk management is a key focus for Shiv when she provides workplace conflict management services.
To book a free consultation with Shiv to discuss how her conciliation facilitation service can assist your organisation, send an enquiry.
