Conflict Resolution &
Negotiation Skills Training
Whether you're handling customer complaints, managing disputes between residents, negotiating with contractors, or leading a community organisation, conflict is inevitable. How you respond makes all the difference.
Our conflict resolution training equips advocates, managers, leaders, and frontline professionals with practical skills to de-escalate tensions early, navigate difficult conversations with confidence, and reach constructive outcomes.
Whether you need conflict management training for leadership teams, negotiation skills for customer-facing staff, or team-wide training in constructive communication, we deliver trauma-informed, culturally sensitive programs tailored to your context.
Tailored Learning
Programs are customised to your legislative, policy, and organisational contexts, whether you're in strata management, advocacy, customer service, or community leadership.
Policy & Process Integration
We design frameworks and resources to embed learning into everyday practice.
Trauma-Informed & Culturally Sensitive
Training trusted by agencies and organisations to meet high standards of inclusivity and psychological safety.
What We Offer
Flexible Delivery
Training available onsite, online, or blended to meet organisational needs.
Personal Leadership
All training is designed, quality assured, and led by Shiv Martin, ensuring a consistent, high-quality learning experience.
Proven Track Record
Trusted by Ombudsman offices, regulatory bodies, and organisations across Australia to deliver high-value, tailored training that directly strengthens capability.
Who this is for
This training is designed for professionals and leaders who regularly navigate conflict and challenging interactions.
Advocates & Support Workers
Build skills to negotiate on behalf of clients and resolve disputes with service providers, government agencies, or other parties.
Strata & Property Managers
Learn to de-escalate disputes between residents, handle complaints, and facilitate constructive conversations at AGMs and committee meetings.
Customer Service & Complaints Teams
Develop confidence to manage escalated complaints, respond to angry or distressed customers, and find solutions that preserve relationships.
Sporting & Community Organisation Leaders
Gain tools to address conflicts between members, parents, volunteers, or sponsors, and create a more positive culture within your organisation.
Business Owners & Managers
Strengthen your ability to negotiate with contractors, suppliers, and clients, and maintain productive professional relationships.
Board Members & Committee Leaders
Navigate disagreements within governance structures and facilitate difficult conversations that balance competing interests.
Why Choose Shiv Martin Consulting?
Proven Expertise in Conflict Resolution
With over 15 years of experience in dispute resolution, law, and workplace training, Shiv brings warmth, credibility, and strategic insight to every engagement. Her work is grounded in legal compliance, emotional intelligence, and cross-cultural awareness, making her a trusted partner for complex environments.
What Sets Us Apart:
✓ Nationally Accredited Mediator & Certified Trainer
✓ Trauma-Informed & Culturally Sensitive
✓ Tailored to Your Context
✓ Practical & Engaging
✓ Trusted by 40+ Organisations
✓ Expert Panel Support
We are proud to support teams from the following organisations.
Trusted by Teams Across Australia
Client feedback from workplaces, government agencies and communities across Brisbane, Australia and New Zealand. Whether online or in person, from facilitated conversations to workplace team training, Shiv Martin Consulting has your conflict resolution covered.
Let's build conflict capability together.
If you require training in negotiation, mediation, complaint handling, or managing difficult conversations with clients, contractors, or stakeholders, we can design it to meet your needs and ensure that delivery is unforgettable and worthwhile.
Call or Text 0433904303
Email contact@shivmartin.com
Free Monthly Webinar Series - You're Invited!
Managing workplace conflict isn’t one-size-fits-all. Whether you're supporting staff through negotiation, mediation, investigation or navigating the more difficult end of the spectrum like litigation or termination - your approach needs to fit the people, the context, and the culture of your organisation.
Shiv hosts a free live webinar each month to unpack these challenges with you. It’s a practical, down-to-earth session designed especially for HR professionals, people managers, and workplace leaders who want to grow their confidence and capability in handling conflict.
Shiv Martin's Blog
Our Director and lead Mediator, Shiv Martin, shares her insights and learnings in her weekly blog.
Read on to learn more about conflict resolution and build your emotional intelligence skills.
