What this course is about?
Core Dispute Resolution Skills is a practical, two-part online program designed to build confidence and capability in managing conflict fairly, clearly and constructively.
The course focuses on the foundational communication skills and process knowledge that underpin effective practice in early resolution, mediation, conciliation and investigations. Participants develop practical tools they can apply immediately in their day-to-day roles.
This is best-practice dispute resolution training, drawn from the skills I’ve shared in in-house programs with Ombudsman offices, tribunals, regulators and large organisations across Australia.
What to expect
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Format: Two-part interactive online workshop
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Duration: 2 x half days (3.5 hours per session)
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Investment: $480 + GST per person. Register three or more participants from the same organisation to receive a 10% group discount.
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Why join: To build practical, confidence-building dispute resolution skills you can apply immediately in complaints, early resolution and conciliation work.
Who this course is for?
This course is designed for professionals who are new to dispute resolution or complaints work, including staff working in:
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Complaints and early resolution
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Review and regulatory roles
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Conciliation and mediation support roles
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Investigation and assessment functions
It is particularly well suited to government, regulatory and commercial sector teams.
If you have a new investigator, conciliator or mediator joining your team and you want them to build strong foundations (or catch up on the highlights of a course you’ve already completed with me), this program is an ideal starting point.
What you’ll learn
Across two interactive online sessions, participants will:
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Build core communication skills for managing conflict confidently
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Understand key dispute resolution principles and frameworks
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Learn how different resolution pathways fit together in practice
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Develop skills that support fair, reasonable and defensible outcomes
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Gain practical strategies that translate across early resolution, conciliation and investigation work
The course is suitable for participants from legal, HR, business or operational backgrounds, as well as those who have come into dispute resolution through industry experience.
Meet your trainer
This course is led by Shiv Martin, an accredited mediator, lawyer, trainer and dispute resolution consultant with over 15 years’ experience working across government, regulatory and workplace contexts.
Shiv supports leaders, HR teams and public-facing organisations to resolve conflict, manage complaints and navigate complex interpersonal and systemic issues. Her work spans mediation and conciliation, training and reflective practice, cross-cultural communication and psychology-informed dispute resolution.
Having worked closely with Ombudsman offices, Commissions and Tribunals, Shiv understands the pressures of high caseloads, discretion under pressure and the emotional demands of conflict work. Her training style is calm, practical, trauma informed and focused on fairness, and professionalism.
Not sure if this course is right for you?
If you’re unsure whether this program is the best fit for you or your team, I’m happy to talk it through. Book a free, confidential call to discuss your needs and options.
If you’re looking for a customised version of this course for your organisation, please fill in an enquiry form or email contact@shivmartin.com
Free Introduction to Conciliation Guide.
Understand how conciliation builds trust
and resolves disputes faster.
Discover this essential dispute resolution process with Shiv Martin’s free guide. Perfect for beginners or practitioners refining their skills, it offers practical insights to navigate conciliation with clarity and confidence. Learn when and how to use conciliation effectively in workplace and regulatory settings.
