Coaching that sharpens your skills and grows your practice
If you’re an aspiring or early-career mediator, you don’t just need theory - you need feedback, structure, and real-world practice.
I provide targeted coaching to help you demonstrate the competencies assessors want to see, run confident mediations and conciliations, and build the business foundations to attract the right clients.
Demonstrate AMDRAS-aligned competencies with clarity and confidence
Learn conciliation micro-skills that translate to busy regulatory contexts
Get structured feedback on openings, agenda setting, exploration, and private sessions
Develop practical tools: scripts, transitions, time management, OARS framework
Build business capability: positioning, offers, pricing, proposals, and ethics
Is this for you?
This coaching is designed for aspiring and junior mediators, conciliators, and complaints professionals who want practical support to pass assessments, improve consistency, and grow a credible practice.
It’s a good fit if you are:
Preparing for AMDRA assessment or panel accreditation
Moving from HR, law, or complaints management into mediation
Seeking structured feedback and coaching on recorded role-plays
Wanting a roadmap for marketing, referrals, and compliant practice management
Outcomes
Outcomes you can expect
1
Process Mastery
Open confidently, set the agenda, guide exploration, option-building, and agreements
2
Micro-Skills
OARS (Open questions, Acknowledgement, Reflection/Reframe, Summaries), neutrality, reframing, reality-testing
3
Time & Flow
Pacing, transitions, managing strong emotions, private sessions
4
Professionalism
Ethics, confidentiality, cultural responsiveness, trauma-informed practice
5
Practice Building
Niche, pricing, proposals, testimonials, procurement standards, insurance
Building a Successful Mediation Practice
Being a skilled mediator is only half the story. To sustain your career, you also need to know how to set up, grow, and manage a professional practice.
Alongside core skills development, I coach aspiring and junior mediators on the business side of the profession - so you can feel confident not just in the mediation room, but in the way you present yourself to clients and organisations.
What we cover:
✔ Positioning & Niche
✔ Marketing & Referrals
✔ Pricing & Proposals
✔ Compliance & Insurance
✔ Systems & Workflows
✔ Reputation Building
Learn About Our Mediation Skills Coaching
Case Studies
Real Stories – How Coaching Helps |
From HR Practice to Mediation Confidence
An experienced HR practitioner and coach.
Challenge: Skilled in workplace conversations but unsure how to adapt those into a structured mediation process to meet AMDRAS standards.
Approach: Three targeted coaching sessions focusing on opening statements, OARS exploration, and transitions into private sessions. Role-plays recorded with detailed feedback.
Outcome: Successfully demonstrated AMDRAS competencies, added mediation services to her HR consulting practice, and now confidently facilitates workplace disputes.
From Legal Practice to Accredited Mediator
A law firm principal and senior solicitor.
Challenge: Wanted to transition out of litigation into mediation. Strong advocacy skills but needed to shift from rights-based to interest-based facilitation.
Approach: Six sessions focusing on reframing from legal advice to facilitation, neutrality, and authentic opening/closing styles. Included business coaching on positioning for commercial mediation.
Outcome: Accredited under AMDRAS, repositioned practice to highlight mediation, and now receives regular commercial mediation referrals.
Your Coaching Options
How we can work together
All sessions delivered online. Insurance certificates available. Package discounts offered.
Not sure if you're ready? No Problem
I’ve created free, practical tools to build your mediation & conflict resolution skills:
Monthly Blog
Practical tips, insights, and case studies from the frontline of mediation, conflict coaching, and complaint handling.
Read the latest articles.
Free Monthly Webinar Series
Join my live, interactive sessions where I share tools for managing workplace and stakeholder conflict.
Why mediators choose to work with me
I’m a nationally accredited mediator, lawyer, conciliator, trainer, and assessor with over a decade of experience across Ombudsman offices, tribunals, and public sector agencies. I’ve trained and assessed hundreds of practitioners and helped them build confidence in
real-world settings.
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10+ years coaching mediators and conciliators
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Expertise in regulatory and ombudsman contexts
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Trauma-informed and culturally responsive practice
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Fully insured and compliant with procurement standards
