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Training, Speaking & Workshops Customised for Your Workplace

Build Conflict-Ready Teams Through Practical Training

Shiv Martin Consulting provides customised face to face and online training, speaking & workshops in conflict resolution, conciliation and relationship management.

Transform Your Team's Approach to Conflict.
Our customised training programs are designed to build practical skills, boost confidence, and create lasting workplace culture delivered by nationally accredited experts.

Types of Training & Workshops

Some of our custom workshops offered include:

Conciliation Training 

Master the art of impartial dispute resolution
 

Learn structured processes for managing complaints
 

Build skills in active listening and neutral facilitation

Conflict Resolution Skills 

Develop confidence in difficult conversations
 

Learn de-escalation techniques and communication strategies
 

Practice real-world scenarios in a safe environment

Challenging & Unreasonable Conduct

Identify and respond to behaviour patterns
 

Set boundaries while maintaining professional relationships
 

Protect team wellbeing and organisational reputation

Conflict Management in Aged and Disability Care

Navigate conflicts involving vulnerable clients and families

Apply trauma-informed approaches in sensitive environment

 

Balance care quality with regulatory compliance

Workplace Disputes Management for HR

Systematic approaches to early intervention and resolution

 

Design effective internal dispute resolution processes

 

Manage complex multi-party workplace conflicts

Regulatory Agency and Ombudsman Training

Specialised training for public sector complaint handlers

 

Navigate legislative requirements and procedural fairness

 

Balance empathy with regulatory rigour

Who this is for

Designed for Leaders Who Face
Complex People Challenges

Government & Regulatory Bodies

Managing public complaints and stakeholder disputes

Education & Universities

Handling student, staff, and community conflicts

Health Services

Resolving patient complaints and team tensions

Not-for-Profits

Addressing volunteer and beneficiary concerns

Corporate Teams

Building conflict-resilient workplace cultures

Aged Care & Disability Services

Managing conflicts involving vulnerable clients and families

If you require training in any aspect of conciliation, negotiation, mediation and communication with clients or staff, we can design it to meet your needs.

Expert Training Grounded in Real-World Experience
 

With over 15 years of experience spanning law, mediation, and workplace training, Shiv Martin brings unmatched expertise to every program. Her approach combines legal insight with emotional intelligence, ensuring your team gains both practical skills and deeper understanding.

What Sets Us Apart:

🏆 Nationally Accredited Mediator 

👩‍🏫 Certified Trainer & Assessor 

⚖️ Legal & Compliance Expertise 

🌏 Cross-Cultural Specialist 

🧠 Mental Health Literacy 

📈 Proven Results 

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We are proud to support teams from the following organisations
Participants in Shiv Martin conflict resolution training workshop, learning mediation strategies in Australia

Results That Speak for Themselves

I recently attended a two-day training course led by Shiv Martin, and it was an exceptional experience. She was incredibly warm and approachable, making the learning environment comfortable and engaging. Her depth of knowledge, experience and practical insights into mediation were truly impressive. I left the course feeling confident and equipped with valuable skills. Highly recommend Shiv for anyone looking to enhance their mediation abilities!

HR Business Partner

Sydney City Council

Not sure where to start? No Problem

We’ve created free, practical tools for different sectors to help you get started.  

Access your free resources below

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Contact

Ready to Build a Conflict-Resilient Team?

Transform your workplace culture and equip your team with the skills they need to handle conflict with confidence.

Call or Text  0433904303

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Custom Conflict Resolution Services

We design tailored solutions to help your team manage conflict effectively, improving communication, trust, and team performance. From corporate workshops and leadership coaching, to team-based mediation and facilitated board meetings, we support workplaces across Australia to handle difficult conversations and build lasting solutions. Whether you're a government agency or private organisation, our custom conflict management services are designed to meet your team’s unique needs.

Let’s create the right conflict resolution strategy for your team.

Contact us today to get started.
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