Customised Training, Speaking & Team Building Workshops

This reflects our core philosophy of building organisational capacity rather than creating dependency. We don't just resolve today's conflict; we strengthen your team's ability to handle future challenges with professionalism, empathy, and effectiveness.
Every program is specifically tailored to your organisational context, because real transformation happens when training connects directly to the conversations and tensions your people navigate every day.

Workplace Culture Consulting – Designing Systems To Prevent Recurring Issues

Workplace culture consulting is less about one-off conversations and more about redesigning the architecture of how your organisation handles differences. Shiv works with leadership to map decision points, complaint pathways and escalation triggers so that small problems are easier to resolve and don’t become big ones. We then deliver training to your leadership team that sticks.

The outcome is practical: policies, process documents and an operational playbook your team can follow, not a theoretical report that sits on a shelf.

This approach pairs particularly well with training: while a workshop lifts everyday skills, workplace culture consulting gives your people the procedures and templates they need to act on those skills reliably.

Strengthen Collaboration With Team Building Workshops 

Our team building workshop is focused learning that improves how colleagues listen, speak and solve problems together. Sessions are interactive and rooted in real scenarios your teams face, such as handovers, project tensions, or recurring inbox conflicts. We combine short, focused exercises with guided role-plays and reflective conversation so participants practice the exact conversations they’ll need back at work.

Workshops can be half-day refreshers, full-day intensives, or a series of shorter sessions. They’re often the first step toward broader workplace conflict training, because they surface patterns and build a shared language for moving forward.

Overall, our team-building workshops are about nurturing team connection while engaging in challenging conversations.

Conflict Resolution Skills Training: Learn the Frameworks and Facilitation Skills Used by Mediators

When escalation is likely or complaints keep returning to HR, organisations need people who can run a fair, neutral process. Our conflict resolution in the workplace training teaches HR, people leaders and managers the step-by-step frameworks for early intervention, informal resolution and escalation to formal processes where needed. We draw on skills in mediation, negotiation, counselling and investigations to support your team.

Our training covers:

• Structured approaches to opening difficult conversations and setting boundaries
• Neutral facilitation techniques for multi-party disputes
• De-escalation and psychological safety practices rooted in trauma-informed care
• How workplace mediation in Brisbane fits into the pathway, and when to bring in a neutral third party

Each course uses anonymised case studies from Shiv’s fifteen years of practice so learners can see direct parallels with their workplace. The usual deliverable is a practical workshop (in person or online) plus a concise playbook to support implementation.

We frequently also customise our conflict resolution skills and leadership workshops to your context, using common examples that your teams encounter.

Complaints Management and Ombudsman Staff Training

When complaints escalate repeatedly or service users feel their concerns remain unresolved, Ombudsman offices need staff who can guide a fair, transparent, and impartial process. Our complaints management and conciliation training equips Ombudsman teams with structured, step-by-step methods to handle disputes early, resolve issues informally where possible, and manage escalation appropriately within statutory frameworks.

In these works, Shiv draws on her conciliation expertise to teach your teams how to resolve disputes within statutory or regulatory frameworks. 

Our training covers:

• Frameworks for assessing complaints and identifying resolution pathways
• Conciliation and neutral facilitation techniques tailored for regulatory and Ombudsman contexts
• Managing challenging complainant behaviours with trauma-informed and psychologically safe approaches
• Practical strategies for balancing procedural fairness with efficiency and accessibility
• When to resolve matters through conciliation, and when escalation to investigation or formal determination is required
  
  

Each program draws on anonymised case studies from Shiv’s fifteen years of conciliation and Ombudsman practice, ensuring staff can see immediate application to their work. The usual format includes an interactive workshop (delivered online or in person) supported by a concise playbook and reference materials for ongoing use.

Why a Founder-Led Approach Matters

There are many corporate training providers who sell packaged courses. Shiv Martin Consulting offers something different: founder-led programs where Shiv herself designs and often delivers the training, supported by a small, experienced team of equally qualified dispute resolution professionals. From psychologists to lawyers to judicial decision makers, Shiv Martin Consulting's expert panel are the best in their fields. That means you get legal rigour, trauma-informed practice, and cultural competence in one room and all tailored to your regulatory environment and sector needs.

Clients who work with us appreciate that training is not an off-the-shelf product: it is a bespoke intervention that fits into a broader dispute management strategy. After workshop delivery, many organisations choose ongoing support, such as our conflict coaching or a workplace conflict resolution review, to embed the learning.