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Training and Speaking

I provide customised face to face and online workshops and speaking services in relation to conflict resolution, conciliation and relationship management.

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I provide public training workshops in conciliation and mediation through the Resolution Institute - the largest dispute resolution membership and training body in Australia and New Zealand: resolution.institute 

Corporate, Government and Community Sector Training

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I specialise in partnering with government agencies to provide training and consulting services in all aspects of conflict resolution and complaints handling. This has included:​

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  1. Training public sector staff in conflict resolution, mediation, conciliation and complaints handling

  2. Leadership conflict coaching in Brisbane and Australia

  3. Providing expertise for government dispute resolution panels

  4. Providing mediation and dispute resolution services for internal public sector conflict

  5. Conflict coaching and training for public service managers

  6. Professional development webinars in core skills such as negotiation, high conflict management, respectful communication, reflective practice, team leadership and public sector ethics.

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Every training program, webinar or workshop I have delivered has been specifically tailored to the needs of the particular government agency. 

Request a sample training agenda

Online Training Expertise

 


Transform your conflict management skills with our expertly crafted online dispute resolution training.

 

Designed by industry leaders, our courses offer practical techniques and strategies tailored for professionals across various sectors. Join our community of experts and elevate your ability to resolve conflicts with confidence and ease

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Request a Quote

If you require training in any aspect of conciliation, negotiation, mediation and communication with clients or staff, we can design it to meet your needs.

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Contact

0433 904 303

contact@shivmartin.com

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Upcoming Training and Speaking Events

Customised Workshops

Are you concerned about providing you teams with quality online training in negotiation and conflict resolution skills? Here are participant testimonials from a two day (12 hour) online workshop I customised and delivered for a government client.
 

I have been developing and delivering engaging online workshops for some time now and have learnt a thing or two about how to keep it interesting!

My focus is to keep the content relevant to the audience, and to provide interactive activities throughout the course.

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I specialise in providing customised workshops in conciliation and mediation to government agencies, aged care service providers and large businesses.

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Training Testimonial

I recently attended a two-day training course led by Shiv Martin, and it was an exceptional experience. She was incredibly warm and approachable, making the learning environment comfortable and engaging. Her depth of knowledge, experience and practical insights into mediation were truly impressive. I left the course feeling confident and equipped with valuable skills. Highly recommend Shiv for anyone looking to enhance their mediation abilities!

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Human Resource Business Partner

Sydney City Council

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Call Shiv on 0433 904 303 or
Email contact@shivmartin.com

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© 2025 Shiv Martin.

I acknowledge the Yugara/Yuggera and Turrbal Peoples as the Traditional Custodians of the lands on which I am based (Meanjin / Brisbane).  I pay my respect to their Elders - past, present and future - and I recognise that these lands have never been ceded.

Our Location

  • What factors determine the booking of mediation services and how do you ensure the best chance of resolution in diverse dispute contexts?
    My mediation services can be booked according to the size of the dispute at hand. I have successfully managed complex multi-party disputes spanning a number of days, and short mediations of 90 minutes. Each dispute and each party has unique needs and I will work independently with all parties and legal representatives to design the most appropriate process to ensure the best chance of resolution. I am experienced at mediating across cultures, generations and dispute contexts.
  • What is your background and experience in mediation and conciliation services?
    After over a decade as a full-time panel mediator, conciliator, decision maker and team manager for various government agencies, Commissions and Tribunals, I am now offering my mediation and conciliation services privately. I am highly experienced in managing a diverse range of disputes and adapt a flexible mediation approach following considered pre-mediation discussions with parties and their legal representatives.
  • What qualifications and experience do you bring to the table as a mediator and mediation accreditation training assessor?
    As an experienced Mediator and Recognized Mediation Accreditation training and assessor I bring to the table a high level of emotional intelligence, the technical skills of a lawyer (Over 10 years PAE) and a depth of cross-cultural and intergenerational conflict experience. I am also skilled in Mental Health First Aid and understand the importance of managing emotions and relationships in effectively managing disputes.
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