Conflict and change are part of every workplace, but how your organisation responds makes all the difference.
At Shiv Martin Consulting our trauma-informed and culturally sensitive approach helps teams manage disputes early, build leadership capability, and create workplaces where people thrive. Whether you need workplace mediation, HR support services, team building workshops, or conflict resolution training, we’ll tailor a solution that fits your team and your goals.
Workplace Mediation
Our independent workplace mediation service provides a confidential, structured process for resolving interpersonal and team disputes. Using a trauma-informed approach, we help participants rebuild trust, clarify expectations, and move forward constructively - while managing psychosocial risks and protecting wellbeing.
We assist with:
• Manager–staff or peer disputes
• Team conflict impacting morale or performance
• Complex or sensitive workplace relationship issues
Team Building Workshops & Facilitation
We deliver tailored team building workshops and facilitated sessions to strengthen communication, collaboration, and respect. Grounded in psychology and dispute resolution, these sessions help teams repair relationships and reset culture after conflict or change.
Workshop options include:
• Team reset and conflict recovery sessions
• Values and communication workshops
• Leadership team facilitation for strategic alignment
Culture Reviews & Psychosocial Safety Assessments
Healthy teams start with safe systems and culture. We conduct workplace culture reviews and psychosocial safety assessments aligned with WHS and ISO 45003 standards. Our reviews identify stressors, risk factors, and opportunities for improvement, ensuring your organisation meets legal obligations while enhancing wellbeing and engagement.
We provide:
• Confidential staff interviews and focus groups
• Psychosocial risk mapping
• Recommendations for leadership and HR systems
Workplace Investigations & HR Support
Our HR support services include impartial, trauma-informed workplace investigations and strategic advice for complex or sensitive matters. We assist organisations with misconduct investigations, procedural fairness, and post-investigation coaching for HR teams. All investigations are conducted with cultural awareness, confidentiality, and empathy.
Leadership Coaching for Managers
We provide one-on-one leadership coaching for managers navigating difficult team dynamics, change, or performance issues. Our coaching draws on emotional intelligence, psychology, and communication science to build confidence and maintain trust.
Benefits include:
• Greater confidence in managing conflict
• Improved resilience and empathy
• Stronger, psychologically safe team cultures
Conflict Resolution Training
Our interactive conflict resolution training builds the capability of HR teams and leaders to manage disputes early and effectively. Training is trauma-informed, evidence-based, and tailored to your organisational context.
Programs include:
• Mediation skills for HR and leaders
• Managing challenging work relationships
• Negotiation and problem solving
• Custom team building and leadership workshops
Accredited, Insured and Experienced (over 15 years’ industry experience)
Deep understanding of legal and regulatory environments.
Highly regarded online mediation, training and facilitation services.
Inclusive, trauma-informed, and culturally aware solutions that make commercial sense.
Free Resources
Free Download – 'Is a Facilitated Conversation the Next Step?'
Not sure whether to mediate, facilitate, or escalate a workplace issue? Download our free decision guide to help you assess when to manage conflict internally and when to seek external support.
Free Monthly Webinar Series
Join Shiv Martin for an online session each month covering de-escalation, communication, and psychological safety.
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Kieran Plasto
Workplace Investigator & HR Specialist
Experienced investigator and HR practitioner specialising in procedurally fair, trauma-informed investigations and psychosocial risk management.
Shiv Martin Principal Mediator & Consultant
Nationally accredited mediator, conciliator, and lawyer with over 15 years’ experience across government and corporate sectors. Shiv specialises in trauma-informed workplace mediation, psychological safety, and culturally responsive practice.
Serge Loode
Facilitator & Intercultural Dialogue Specialist
Renowned facilitator and mediator with expertise in intercultural dialogue, peacebuilding, and inclusive communication.