Expert Mediation for Sustainable Resolution
Conflict is an opportunity for growth, not a problem to be eliminated.
Our mediation and conciliation services create safe spaces for honest communication, helping parties understand each other's perspectives while building practical solutions for the future
Types of Business Mediation Services We Provide
Shiv offers a range of workplace mediation services tailored to the context and sector:
Staff & HR disputes
When colleagues or managers are in ongoing tension, workplace mediation can restore working relationships and improve everyday functioning.
Business partnership or commercial mediation
When disputes are between owners or external partners, the process shifts to preserve commercial relationships and reputations.
Change management & stakeholder mediation
During reorganisations, mediated conversations can help surface concerns and secure buy-in for new directions.
Cross-cultural and community disputes
Shiv takes a culturally responsive approach to ensure all voices are heard and respected.
Conciliation & regulatory matters
Where legal or procedural elements need addressing, Shiv can conciliate with sensitivity to legislative frameworks.
Accredited, Insured and Experienced (over 15 years’ industry experience)
Deep understanding of legal and regulatory environments.
Highly regarded online mediation, training and facilitation services.
Inclusive, trauma-informed, and culturally aware solutions that make commercial sense.
Perfect for
Our services support teams who want to address challenges constructively while building stronger, more resilient relationships.
Executive Teams
Managing high-stakes interpersonal conflicts
HR Professionals
Seeking expert support for complex workplace disputes
Legal Teams
Looking for cost-effective alternatives to litigation
Operations Managers
Addressing contractor and supplier disagreements
Community Leaders
Navigating cross-cultural tensions
Anyone seeking independent, expert mediation
Sometimes teams arrive at Shiv Martin Consulting unsure whether what they’re experiencing is “conflict”, a communication problem, or simply a stubborn pattern that keeps repeating. You don’t always have to call it conflict, and you don’t have to call it mediation. What matters is creating a neutral space where people can be heard and practical outcomes are reached.
As an experienced workplace mediator and founder-led practice, Shiv steps in as the impartial third party who facilitates the conversation, records agreed outcomes, and helps organisations move forward with dignity and clarity.
She also offers business mediations to support conflicts between Business Partners, Owners, and subcontractors. Having the right conflict resolution and negotiation support in place is critical for business success, particularly for small and medium businesses.
What is Workplace Mediation, and When Might You Need It?
Workplace mediation is a voluntary, confidential process where an impartial mediator helps two or more parties talk through their issues and reach a practical resolution. Typical triggers include persistent team tensions, complaints that won’t settle, breakdowns in working relationships, or disputes between business partners or contractors. Sometimes an organisation won’t want to label the situation “conflict”, and that’s okay. Shiv meets you where you are and can frame the process in language that feels right for your culture.
If you’re unsure whether business mediation services are appropriate, Shiv uses a short assessment to work out the best next step: informal facilitated conversation, a structured mediation session, or referral to other supports such as dispute resolution consulting or conflict coaching training.
What To Expect From Workplace Mediation or Business Mediation
As a mediation consultant and practising solicitor with postgraduate training in psychology, Shiv brings both legal clarity and trauma-informed facilitation to each session. That combination is particularly useful when parties want information about rights or regulatory processes. Shiv can explain options without providing legal advice to a party in the way a lawyer would.
A typical mediation process with Shiv includes:
- A pre-mediation suitability assessment and well-being check for participants.
- An initial joint session to set intentions and agree on the process.
- Private, confidential check-ins (caucuses) where each person can speak freely about their needs and options.
- A negotiated negotiation phase focused on forward-looking solutions.
- A written record of agreed outcomes and any follow-up steps – the practical deliverable that helps both parties move on.
Many organisations value that the workplace mediation outcome is practical and implementable: a clear agreement, a pathway for future interactions, and a plan to protect team functioning.
How Mediation Differs from Training and Other Supports
Mediation focuses on resolving live disputes or facilitating a specific conversation. Training is about skill-building: for example, a team building workshop or training on conflict resolution in the workplace teaches managers and teams how to prevent or manage future problems themselves. Workplace mediation and training work best together: training builds capability, while mediation addresses the immediate issue.
After mediation, many clients choose follow-up support to redesign complaint pathways and prevent recurrence. Shiv’s practice is intentionally integrated; you can access one-off mediation or a longer-term package that embeds new habits into your systems.
Practicalities: Confidentiality, Timing and Outcomes
Mediation sessions are confidential and voluntary. Your workplace mediator, Shiv Martin, begins with suitability checks to make sure parties can safely engage. Sessions can be arranged quickly for urgent matters – mediations are often scheduled within days when required – while complex commercial or regulatory disputes may need more preparation.
Our workplace mediation services are typically captured in a written agreement or action plan. This is the tangible deliverable clients tell us they value most: a clear set of steps, responsibilities and timelines that reduce ambiguity and help teams return to productive work.
The Mediation Process in 5 Stages
1
Pre - Mediation
Assess suitability. Wellbeing Check. Prepare parties for Mediation.
2
Introductions
Introduce role of mediator, parties provide opening statements, agenda setting.
3
Exploration
Share information. Understand different perceptions. Unpack assumptions. Explore relevant law or policy.
4
Private sessions
Private, confidential check ins with mediator to discuss options, alternatives and shift to a future focus.
5
Negotiation & Agreement
Generate options, negotiate a range of outcomes and move to agreement
Why Engage a Founder-Led Mediation Consultant?
As one of the few mediation consultants combining legal training with trauma-informed facilitation, Shiv provides a measured, person-centred approach. She is known for:
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Listening deeply and tailoring the process to your context
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Explaining legal or procedural considerations clearly when relevant
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Prioritising psychological safety while working toward practical outcomes
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Offering joined-up bespoke services across mediation, dispute resolution, and training
Many organisations seek Shiv not because they want a courtroom-style outcome, but because they want a peaceful, workable resolution that protects relationships and organisational reputation. In short, the kind of practical result that becomes a stabilising force rather than an ongoing cost.
Ready to Talk About Mediation Services for Your Team?
If you’re facing a staff dispute, a commercial disagreement, or recurrent issues that sap energy and focus, contact Shiv Martin Consulting for a confidential conversation. Shiv will help you decide whether mediation, a facilitated conversation, or another approach is the right next step, and she’ll design the process so the outcome is clear, fair and implementable.
Book a confidential consult about workplace mediation today.
Call or Text 0433904303
Email contact@shivmartin.com
Custom Conflict Resolution Services
We design tailored solutions to help your team manage conflict effectively, improving communication, trust, and team performance. From corporate workshops and leadership coaching, to team-based mediation and facilitated board meetings, we support workplaces across Australia to handle difficult conversations and build lasting solutions. Whether you're a government agency or private organisation, our custom conflict management services are designed to meet your team’s unique needs.