Practical & Engaging Conflict Coaching
Reflect. Reset. Respond Wisely.
Support for the People Supporting Others. If you work in complaints, conflict resolution, HR, legal services, or leadership - you're holding space for people every day.
At Shiv Martin Consulting we offer tailored coaching and peer supervision for professionals who work in high-pressure, people-facing environments.
If your role regularly involves holding difficult conversations, managing complaints or guiding teams through change, the emotional labour can be heavy.
Conflict coaching with Shiv Martin Consulting gives you confidential space to reflect, rehearse and reset so you can act with clarity, confidence and care, without burning out.
Shiv is a practising solicitor, nationally accredited mediator and trainer with postgraduate qualifications in psychology. That blend of legal, clinical and practical experience makes our conflict coaching especially useful for people who must balance fairness, compliance and psychological safety in high-pressure environments.
At Shiv Martin Consulting, our panel of expert coaches includes accredited counsellors and psychologists.
What is Conflict Coaching & Why Does it Help
Conflict coaching is one-to-one or small-group personalised support designed to strengthen a person or team’s ability to manage, contain and resolve tensions. It is different from mediation, which resolves a live dispute between parties, because coaching focuses on the capabilities of the individual: how they prepare, speak, make decisions and follow through.
Common reasons organisations commission conflict coaching in the workplace include:
- A manager needs to prepare for a difficult conversation with a team member.
- An HR professional wants guidance on handling a complex complaint.
- A leader seeks support in navigating high-stakes stakeholder pressure.
- A mediator or complaints officer wants reflective supervision to improve judgment and well-being.
Many clients ask for conflict coaching and consulting when they want practical, applied learning that transfers directly back to day-to-day work. Coaching helps people avoid escalation, protect psychological safety and make defensible decisions under pressure.
Who Benefits from Business Conflict Coaching
Our coaching is shaped for professionals who regularly manage people, risk and dispute processes. Typical participants of business conflict coaching include:
- HR leads and People Partners
- Founders and Business Owners
- Complaints handlers and investigators
- Senior leaders, directors and executives
- Ombudsman and regulatory officers
- Accredited mediators seeking supervision
- In-house legal teams that handle workplace issues
If you’re searching for business conflict coaching that combines practical tools with ethical clarity, Shiv’s coaching offers tailored support that acknowledges both organisational constraints and human complexity.
What Conflict Coaching Training Can Cover
We design every engagement to match the learner’s needs. Conflict coaching training can be a short series of practical sessions or an ongoing supervision arrangement. Topics often covered include:
- Preparing for and structuring difficult conversations (scripts, boundaries, safety checks)
- De-escalation and trauma-informed approaches for emotionally charged interactions
- Decision-making frameworks for complaint resolution and referral pathways
- Reflective practice and wellbeing strategies to prevent burnout
- Practical role-plays and feedback to rehearse real scenarios
- How to use mediation and business mediation services appropriately as part of a broader pathway
Conflict coaching often dovetails with formal learning: we may recommend corporate training workshops or managing conflict in the workplace training for teams while keeping coaching focused on individual capability.
Types of Coaching Available
Choose the type of coaching that best aligns with your learning style.
1
1:1 Coaching with Shiv or Her Panel
Tailored support for HR professionals, complaints staff, mediators, and leaders working with conflict or complexity.
2
Peer Supervision
Structured reflection and development for:
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Conflict resolution professionals
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Accredited mediators (AMDRAS compliant)
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Lawyers and advocates navigating dispute work
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Workplace and complaints professionals seeking ethical, role-safe guidance
3
High Conflict Conduct Coaching
Focused support for professionals managing emotionally dysregulated, fixated, or boundary-testing behaviours.
4
Small Group Reflective Practice
Facilitated group coaching circles to build insight, share strategies, and strengthen practice across peers.
Coaching Case Studies
How Our Targeted Coaching Transformed Practice and Leadership
From Lawyer to Accredited Mediator and Business Owner
Focus: Mediation transition, accreditation, and business setup
After 20+ years in law, this client wanted to shift into mediation but felt unsure about assessment and business strategy.
Our coaching helped them:
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Translate legal skills into a facilitative mediation style
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Prepare for NMAS accreditation with roleplay practice and reflective feedback
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Define a values-aligned niche and launch their own practice
They passed their assessment confidently and went on to build a private mediation business, with ongoing coaching on pricing, branding, and marketing.
Helping a Senior Leader Manage Conflict and Lead with Clarity
Focus: Conflict communication and leadership clarity
Leading a high-performing but fractured team, this leader was stuck in escalating staff tensions.
Our work focused on:
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Increasing emotional intelligence and self-awareness in conflict
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Resetting key staff relationships through structured conversations
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Shifting from reactive to reflective leadership
The result: stronger engagement, reduced conflict, and renewed confidence navigating difficult conversations.
How Conflict Coaching and Consulting
Works in Practice
Our model is deliberately flexible so it can fit into busy calendars and urgent organisational rhythms:
Introductory conversation
A confidential call to clarify goals, pressure points and confidentiality needs.
Tailored plan
We agree on a short plan: single sessions, a package of four, or ongoing monthly supervision.
Practical sessions
One-on-one coaching uses role-play, real-case consults and reflective questioning. Small-group coaching combines case clinics and peer feedback.
If a matter needs mediation or formal facilitation, we can introduce workplace mediation services across Brisbane or other workplace conflict resolution services as next steps.
Everything is confidential and delivered in a non-judgemental, improvement-focused way. Many clients find that even a few conflict coaching sessions produce measurable improvements in decision-making, team tone and workplace safety.
Why Choose Shiv Martin for Conflict Coaching and Consulting
There are many coaches and consultants, but Shiv’s founder-led approach matters in practice:
- Practical, integrated advice: Shiv combines legal clarity, trauma-informed technique and practical facilitation skills so coaching is immediately useful and lawful.
- Sector-aware: Experienced with government, regulated bodies, universities and health sectors, Shiv understands compliance and public-facing reputation issues.
- Hands-on deliverables: Sessions generate scripts, checklists and short playbooks tailored to your role.
- Pathways to other services: If a matter needs a different response, Shiv can connect coaching to other services tailored to your business’s specific needs.
- Sustained capability: Coaching is designed to build long-term resilience, not temporary fixes.
In short, this is conflict coaching and consulting that works inside your systems and respects the real pressures of your role.
Typical Session Formats & Investment
We design packages to match need:
- Single-focused coaching session – practical preparation, debrief or rehearsal.
- Four-session package – skill build, practice, integration and review.
- Ongoing monthly supervision – reflective practice and ethical case support (often used by complaints teams and mediators).
Pricing is bespoke and reflects the seniority of participants, preparation required and any specialist inputs (e.g. legal or mental-health expertise). As a guide, many organisations combine conflict coaching and consulting with training or targeted workshops to embed individual learning across teams.
Outcomes You Can Expect
After working with Shiv, you (and your people) should experience:
- Clearer preparation and confidence before difficult conversations
- Reduced escalation and fewer repeated complaints
- More consistent, defensible decision-making across cases
- Improved manager wellbeing and reduced role-stress
- Practical tools (scripts, checklists, playbooks) you can reuse
Confidentiality
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All coaching and supervision is confidential
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Supervision is non-clinical and supports ethical, professional growth and debriefing.
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Suitable for CPD or practice support (especially for AMDRAS-accredited mediators, advocates and legal practitioners)
Results That Speak for Themselves
I recently had the privilege of working with Shiv, who provided exceptional guidance and support during my legal journey. From our first meeting, it was clear that Shiv was not only knowledgeable but also genuinely interested in helping me succeed. She took the time to prepare me for the reconciliation process, ensuring that I was well-prepared and confident in presenting my case.
Her explanations were clear and thorough, making complex legal concepts easy to understand. I appreciate Shiv's patience and willingness to answer all my questions, no matter how small.During the actual conciliation, Shiv’s training helped me remain calm and confident.
She guided me through each step, providing strategic advice that proved invaluable in achieving a positive outcome in my case.Thanks to Shiv's expertise and support, I felt empowered and ready to advocate for myself. I highly recommend Shiv to anyone in need of conciliation coaching. Her professionalism, dedication, and compassion truly set her apart. I am grateful for her help, which ultimately led to a successful resolution of my case.
Vikram - Workplace conciliation client
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Start Here – Free Tools and Support
We’ve created free, practical tools to build your conflict resolution skills and stay connected:
Monthly Blog
Practical tips, insights, and case studies from the frontline of mediation, conflict coaching, and complaint handling. Read the latest articles.
Free Monthly Webinar Series
Join our live, interactive sessions where we share tools for managing workplace and stakeholder conflict. Register today.
Free Download: DIY Mediation Guide for Workplace Conflict
A step-by-step guide to help leaders and HR professionals facilitate difficult conversations with confidence.
✅ Learn how to prepare
✅ Create safety and structure
✅ Avoid common pitfalls
Ready to Talk About Conflict Coaching?
If you or your team are carrying the load of complaints, investigations or stakeholder pressure, book a confidential conversation with Shiv Martin Consulting. We’ll help you decide the kind of conflict training you need in the workplace.
Contact Shiv to arrange a private coaching consultation or to discuss a tailored coaching package for your leadership team.
Call or Text 0433904303
Email contact@shivmartin.com
Custom Conflict Resolution Services
We design tailored solutions to help your team manage conflict effectively, improving communication, trust, and team performance. From corporate workshops and leadership coaching, to team-based mediation and facilitated board meetings, we support workplaces across Australia to handle difficult conversations and build lasting solutions. Whether you're a government agency or private organisation, our custom conflict management services are designed to meet your team’s unique needs.