Explore our training levels and upcoming events below, or book a discovery call to design a tailored program for your organisation.
Welcome to the Shiv Martin Consulting events page, here you’ll find upcoming training, webinars and speaking engagements designed to help you handle conflict with clarity, confidence and care. Whether you’re building foundational dispute resolution capability or strengthening how your team responds under pressure, you’ll find options here that are practical, engaging and grounded in real work.
We offer three levels of training and support to match your team’s needs
Our public courses and training are designed as a capability pathway. You can engage at the level that suits your current challenges, timeframes and operating environment. If you don’t see a date that suits your team, reach out. We regularly add additional sessions and can also deliver programs privately for your organisation.
Level 1
Core Dispute Resolution Skills
Build a confident foundation in everyday conflict and complaint conversations
This program is ideal for teams needing consistent, practical skills to manage conflict early and reduce escalation. It’s a strong fit for HR, people leaders, complaints teams, regulatory staff, community services, education, health, and customer-facing roles.
Best for: teams wanting consistent language, shared structure, and a reliable baseline skill set.
Explore Level 1 training options or request an in-house quote.
Level 2
Managing Challenging Interactions
De-escalation, boundaries, and staying steady when emotions run high
This program supports staff who regularly manage distressed, angry, persistent or high-conflict behaviour. It’s designed for environments where safety, discretion and professionalism matter, and where teams need both skill and confidence to hold boundaries.
Best for: complaints teams, frontline service staff, regulatory officers, HR, leaders, and anyone working in high-contact environments.
Enquire about Level 2 delivery dates and in-house options.
Level 3
Community of Practice
Ongoing learning for dispute resolution practitioners and leaders who want to keep sharpening their edge
The Community of Practice (CoP) is designed for people doing complex conflict work who want ongoing skill-building, reflective practice, and peer learning. It’s especially valuable for practitioners facing increasing workloads, challenging conduct, and evolving expectations around risk, wellbeing and trust.
Best for: busy practitioners and leaders involved in complex situations.
Join the Community of Practice or view upcoming session topics.
FREE mediation and conflict resolution monthly webinar series
A practical, live session each month for HR and workplace leaders
Join our free monthly webinar to build confidence in handling workplace conflict and difficult conversations. Each session is focused on tools you can apply straight away, with time for Q&A so you can sense-check what you’re dealing with in your own context.
Register for the next FREE webinar now!
- FREE Webinar Series | Mediation & Conflict Resolution Insights with Shiv: For HR Managers and Workplace LeadersMultiple DatesTue, 31 MarZoom
- FREE Webinar Series | Mediation & Conflict Resolution Insights with Shiv: For HR Managers and Workplace LeadersMultiple DatesTue, 28 AprZoom
Upcoming events calendar
Training dates, webinars, conferences and guest speaking
Below you’ll find a live calendar of upcoming events, including:
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Public training programs
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Free community sessions and webinars
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In-house workshops (by organisation)
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Conference presentations hosted by external organisations
Browse the calendar and secure your place now!
- Conciliation CPD Series for Resolution InstituteFri, 06 MarGoogle Teams
- Advanced Conciliation Training | Online | 9 - 11 March 2026Mon, 09 MarOnline Via Zoom
- Managing Challenging and Unreasonable Interactions | March 2026Mon, 23 MarZoom event
- FREE Webinar Series | Mediation & Conflict Resolution Insights with Shiv: For HR Managers and Workplace LeadersMultiple DatesTue, 31 MarZoom
- Difficult Conversations and Performance Management: Pride Business NetworkWed, 01 AprBowen Hills
- Conflict Resolution and Facilitation Skills Training with Resolution InstituteThu, 23 AprOnline Via Zoom
- Managing Challenging and Unreasonable Interactions | May 2026Fri, 08 MayZoom event
- Advanced Conciliation Training | Online | 15 - 17 June 2026Mon, 15 JuneOnline Via Zoom
- Core Dispute Resolution Skills | 23 & 24 June 2026Tue, 23 JuneZoom Event
- Core Dispute Resolution Skills | 10 & 11 August 2026Mon, 10 AugZoom Event
Need customised in-house training?
Training designed for your context, your risk profile and your people
If you’re looking for training that actually fits your environment (rather than generic content), we design programs around your real stakeholders, constraints and scenarios. That includes tailoring content for public sector and regulatory contexts, HR and leadership groups, community services, education, health, and corporate teams.
Why organisations choose customised delivery:
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Your team learns skills using your real scenarios and language
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Training aligns with your policies, roles, and operating pressures
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It supports consistency across teams, not just individual confidence
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It’s practical, grounded, and designed for application after the session
Watch the “Why choose our training” video and request a customised proposal.
Not sure which training option is right for you?
If you feel like your team might need training but you're not sure if you require training in negotiation, mediation, complaint handling, or managing difficult conversations book a free discovery call to assess which option will suit your team.
Call or Text: 0433904303
Don't have time for training?
Here's a free resource to get you started.
Our DIY Mediation quick guide for workplace conflict provides HR Managers and workplace leaders with effective strategies, practical tools, and real-world case studies to build strong relationships and resolve disputes in the workplace.