The types of training & workshops we offer include
Mediation and Conciliation Skills Training
Complaints Handling Workshops
Leadership Training for Conflict Management
Team Building & Communication Skills
Corporate Workshops & Speaking Engagements
Biannual Core Skills Online Top-Up Training
Has your organisation previously completed Shiv's in-house training?
Shiv runs a twice-yearly Core Dispute Resolution Skills online program designed specifically for Ombudsman, tribunal and regulatory teams. It’s a practical “top-up” workshop for new starters, recent team additions, or anyone who needs a refresher on the fundamentals.
This short program brings participants up to speed on the core skills your team uses every day. If your organisation has trained with Shiv before and you’d like your new starters included, feel free to register them directly or contact us with any questions.
Don't have time for training? Here's a free resource to get you started.
My DIY Mediation quick guide for workplace conflict provides HR Managers and workplace leaders with effective strategies, practical tools, and real-world case studies to build strong relationships and resolve disputes in the workplace.
Real world stories and experiences
Explore recent case studies below to see the impact of Shiv’s work |
Conflict Leadership Skills Workshop
Challenge: Senior leaders were seeking practical tools to manage conflict within their teams. They needed skills to stay calm under pressure, listen effectively, and guide staff through difficult conversations.
Solution: Shiv designed and delivered a two-day leadership workshop focused on conflict management and communication skills. Leaders explored the difference between mediation and conciliation, practised reflective listening, questioning, and de-escalation techniques, and built confidence in handling sensitive workplace issues.
Outcome: By the end of the program, leaders reported feeling more prepared to support their teams, manage challenging interactions, and promote early, respectful resolution of workplace disputes. They walked away with proven strategies to foster trust, empathy, and a stronger, more collaborative workplace culture.
Online Workshop for Advocates
Challenge: Advocates from across Australia required accessible, practical training in conflict resolution skills and reflective practice to strengthen their ability to handle complex conversations.
Solution: Shiv delivered a series of short, high-impact webinars with over 50 participants. Sessions covered negotiation techniques, managing difficult conversations, and understanding different approaches to conflict. To keep the training interactive, Shiv used real case scenarios, polls, breakout rooms, and live discussion, ensuring participants could practise strategies in real time.
Outcome: Participants valued the engaging and supportive online format, leaving each webinar with practical tools they could immediately apply in their advocacy work. Many reported improved confidence in handling conflict, de-escalating tense situations, and supporting clients with empathy.
Interested in Booking Shiv for your next event?
Not sure which training option is right for you?
If you feel like your team might need training but you're not sure if you require training in negotiation, mediation, complaint handling, or managing difficult conversations book a free discovery call with Shiv to assess which option will suit your team.
Call or Text 0433904303
Email contact@shivmartin.com
Custom Conflict Resolution Services
We design tailored solutions to help your team manage conflict effectively, improving communication, trust, and team performance. From corporate workshops and leadership coaching, to team-based mediation and facilitated board meetings, we support workplaces across Australia to handle difficult conversations and build lasting solutions. Whether you're a government agency or private organisation, our custom conflict management services are designed to meet your team’s unique needs.