Tailored Support for Conflict Resolution
Our full range of services, shown below, can be tailored to your organisation’s needs and goals. Shiv Martin Consulting offers reduced rates for community and government organisations. We are happy to design a package that fits within your team’s budget.
Mediation & Conciliation
Resolve conflict early, fairly, and with care.
Shiv Martin Consulting provides independent mediation and conciliation services for workplace disputes, interpersonal conflict, and unresolved complaints. Our structured and confidential processes support respectful conversations and practical, timely outcomes.
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Workplace & Community Mediation
For two or more participants. Includes individual intake, preparation, and facilitated resolution sessions.
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Multi-Party & Team Mediation
Supports teams or groups where communication has broken down or working relationships are strained.
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Workplace Grievance Investigations
Independent investigations into workplace complaints, focused on procedural fairness and clear, defensible reporting.
Training, Speaking & Workshops
Build practical communication, team and conflict resolution skills that last.
Shiv Martin Consulting delivers engaging, interactive training to help staff and leaders manage complaints, feedback and conflict with confidence and clarity.
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Dispute Resolution Training at 3 levels:
- Core Dispute Resolution Skills
- Managing Challenging Interactions
- Community of Practice -
Conflict Resolution Skills Training
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Leadership Conflict Intelligence
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Mediation Skills for HR Managers
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Customised Training Programs
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Webinars & Online Learning
Delivery options include in-person workshops and live online sessions.
Dispute Resolution Consulting
Design better systems for managing conflict and complaints.
Shiv Martin Consulting supports organisations to build fair, effective and user-focused dispute resolution processes that promote early resolution, trust and accountability.
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Dispute Resolution System Design
Design or review intake, triage and resolution pathways.
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Stakeholder Engagement & Resources
Co-design engagement strategies and practical tools for inclusive, values-based conversations.
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Policy & Process Advisory
Align procedures with regulatory requirements and best practice.
Consulting services are delivered on a project basis and scoped to suit your budget and timeframes.
Facilitation & Team Building
Impartial facilitation for complex and sensitive conversations.
Shiv Martin Consulting provides supportive facilitation to help teams navigate disagreement, change and challenging discussions, ensuring all voices are heard and issues are addressed constructively.
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Team & Workplace Facilitation
Support to address tension, rebuild trust and restore productive dialogue.
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Leadership Roundtables & Culture Conversations
Values-based conversations on culture, strategy and workplace wellbeing.
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Speaking & Special Events
Facilitation and speaking for conferences, team-building sessions and strategic planning days.
Coaching & Peer Supervision
Confidential coaching and peer supervision for professionals in high-pressure, people-facing roles.
Shiv Martin Consulting provides tailored coaching and reflective practice support for HR professionals, complaints staff, mediators and leaders working with conflict and complexity.
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1:1 Coaching
Individual coaching with Shiv or her expert panel. -
Peer Supervision
Structured reflection to support learning, wellbeing and professional development. -
High-Conflict Conduct Coaching
Targeted support for managing emotionally dysregulated, fixated or boundary-testing behaviour. -
Group Reflective Practice
Facilitated small-group coaching to build insight, share strategies and strengthen practice.
Custom Conflict Resolution Services
We design tailored solutions to help teams manage conflict, strengthen communication, and build trust.
From workshops and leadership coaching to mediation and facilitated meetings, we support organisations across Australia to handle difficult conversations and create lasting outcomes.
Our custom conflict management services are tailored to the needs of both government and private organisations.
Let's create the right conflict resolution strategy for your team.
Accredited, Insured and Experienced (over 15 years’ industry experience)
Deep understanding of legal and regulatory environments.
Highly regarded online mediation, training and facilitation services.
Trusted by Ombudsman offices, Commissions, Universities, and government regulators.
Inclusive, trauma-informed, and culturally aware solutions that make commercial sense.
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Start Here – Free Resources and Tools
We provide free resources to help you build your team's capacity to communicate with empathy, build trust, and resolve conflict.
Monthly Blog
Practical tips, insights, and case studies from the frontline of mediation, conflict coaching, and complaint handling. Read the latest articles.
Free Monthly Webinar Series
Join our live, interactive sessions where we share tools for managing workplace and stakeholder conflict. Register today.
Free Download: DIY Mediation Guide for Workplace Conflict
A step-by-step guide to help leaders and HR professionals facilitate difficult conversations with confidence.
✅ Learn how to prepare
✅ Create safety and structure
✅ Avoid common pitfalls
