Creating Value through Connection

Mediation Services

Resolve conflict early, fairly, and with care.
 

Shiv Martin Consulting offers independent mediation services to help organisations navigate interpersonal conflict, workplace disputes, and unresolved complaints. These are structured, confidential processes that support respectful dialogue and practical outcomes.
 

• Workplace or Community Organisation Mediation
  For two or more participants, includes individual intake conversations, preparation, and facilitated resolution sessions.
  
  Indicative pricing ranges from $3,000 to $5,000 + GST.
   

• Multi-Party and Team Mediation
  Ideal for groups or teams where relationships have broken down or communication has stalled.
   

• Workplace Grievance Investigation Services
  Independent investigations into workplace complaints or allegations, with a focus on procedural fairness and clear reporting.

Facilitation & Team Conversations

Supportive, impartial facilitation for complex or sensitive conversations.
 

Shiv Martin Consulting provides trusted facilitation services for teams navigating disagreement, change, or difficult discussions — ensuring all voices are heard and issues are addressed constructively.
 

• Team or Workplace Facilitation
  Resolve tension, rebuild trust, and create space for open dialogue.
   

• Leadership Roundtables and Culture Conversations
  Guide values-based conversations on organisational culture, strategic direction, and workplace wellbeing.
  
  Indicative pricing of half day facilitation $2,500  + GST.

Training & Workshops

Build practical conflict resolution skills that stick.
 

Shiv Martin Consulting designs and delivers engaging, interactive training to help your staff and leaders handle complaints, feedback and conflict more confidently and effectively.
 

• Conflict Resolution Skills for Staff and Leaders
  Includes mediation, negotiation and conciliation training including tools for de-escalation, empathy, and early intervention.
   

• Leadership Conflict Intelligence Training
  Deepens capability to lead through conflict and foster psychologically safe, high-trust teams.
   

• Customised Training Programs
  Tailored to your sector, staff needs, and internal frameworks.
   

• Webinars and Online Learning
  Live virtual training with interactive tools, case studies and breakout group discussions.
  
  Indicative pricing:
  Two-day in-person workshop for 20 staff – $8,800 + GST
  One-hour live webinar for 20 staff – $900 + GST

Coaching & Peer Support

Confidential support for leaders, HR professionals, and dispute resolution practitioners.
 

• One-on-One Coaching
  For managers and professionals seeking guidance with challenging conversations, conflict, and team dynamics. Tailored sessions for practitioners handling high-stakes or emotionally charged work.
  
  Coaching sessions are available at $270 + GST per hour.
  Delivered online or in person (Brisbane-based).

Consulting Services

Strengthen your organisation’s systems and strategies for managing conflict and complaints. Shiv Martin Consulting works with organisations across the public and private sectors to design fair, user-focused, and effective processes that support early resolution, trust and accountability.
 

• Dispute Resolution System Design
  From intake and triage to resolution pathways — We help design or review systems that support efficient, fair and trauma-informed resolution.
   

• Stakeholder Engagement Strategy & Resource Development
  We assist in co-designing inclusive engagement strategies and developing tools to support culturally responsive and values-based stakeholder conversations.
   

• Policy and Process Advisory
  Advice on aligning your internal procedures with regulatory requirements, best practice standards, and emerging dispute resolution trends.
  
  Consulting services are project-based. We tailor the scope to suit your budget and timeframes.

Custom Projects & Programs

Looking for something bespoke?
 

Shiv Martin Consulting frequently collaborates on multi-stage programs, cross-agency initiatives, and long-term capability-building efforts. 
 

Whether you need a facilitator for a one-off event or a strategic partner to build internal capability over time, we'll co-design something that works for you.