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Not every matter needs the same process

Conflict, complaints and dispute resolution are not one size fits all. The right process depends on the situation, and this page helps you find yours.

★★★★★ 50+ five-star Google reviews from workplaces, government agencies and communities · Read client stories

Mediation and conciliation

Two colleagues who can no longer work together. A grievance internal steps have not resolved.

Mediation and Conciliation

Independent, structured support that helps people in conflict clarify the issues, understand each other's perspectives and agree a practical way forward.

Policy and Process Development and Support

A complaints function under pressure: backlogs, difficult conduct, AI-generated complaints.

Policy and Process Development and Support

Expert guidance on complaints handling, conciliation and dispute resolution systems for government agencies, ombudsman schemes and complex organisations.

Facilitation and team building

A conversation your team needs to have, but cannot hold on its own.

Facilitation and Team Building

Impartial facilitation of important, sensitive or complex team conversations, from team repair to leadership planning and culture discussions.

Training and workshops

A team that needs the language and structure before the next challenging interaction.

Training and Workshops

Practical, evidence-based training that gives teams the language, structure and confidence to manage challenging interactions well.

Executive Coaching

One person preparing for a difficult conversation, or recovering from one.

Executive Coaching

Confidential one-on-one support that builds a person's skill and confidence to prepare for, navigate and recover from difficult workplace conversations.

Events and courses

Practitioners and teams investing ahead of the next matter.

Events and Courses

Dated public workshops, webinar briefings and the Community of Practice for dispute resolution practitioners, alongside the in-house programs most teams choose.

Not sure which service fits?

Many clients arrive knowing the symptom, not the solution. Choosing the right process matters, and part of what you are engaging is the judgement to work out which one fits, before anyone is committed to the wrong path.

★★★★★ 50+ five-star Google reviews from workplaces, government agencies and communities

We are proud to support teams from the following organisations

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