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Start Here – Free Resources and Tools
We provide free resources to help you build your team's capacity to communicate with empathy, build trust, and resolve conflict.
Monthly Blog
Practical tips, insights, and case studies from the frontline of mediation, conflict coaching, and complaint handling. Read the latest articles.
Free Monthly Webinar Series
Join our live, interactive sessions where we share tools for managing workplace and stakeholder conflict. Register today.
Free Download: DIY Mediation Guide for Workplace Conflict
A step-by-step guide to help leaders and HR professionals facilitate difficult conversations with confidence.
✅ Learn how to prepare
✅ Create safety and structure
✅ Avoid common pitfalls
Mediation & Conciliation
Resolve conflict early, fairly, and with care.
Shiv Martin Consulting offers independent mediation services to help organisations navigate interpersonal conflict, workplace disputes, and unresolved complaints.
These are structured, confidential processes that support respectful dialogue and practical outcomes.
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Workplace or Community Organisation Mediation
For two or more participants, includes individual intake conversations, preparation, and facilitated resolution sessions.
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Multi-Party and Team Mediation
Ideal for groups or teams where relationships have broken down or communication has stalled.
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Workplace Grievance Investigation Services
Independent investigations into workplace complaints or allegations, with a focus on procedural fairness and clear reporting.
Training, Speaking & Workshops
Build practical communication, team building and conflict resolution skills that stick.
Shiv Martin Consulting designs and delivers engaging, interactive training to help your staff and leaders handle complaints, feedback and conflict more confidently and effectively.
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Conflict Resolution Skills for Staff and Leaders
Includes mediation, negotiation and conciliation training including tools for de-escalation, empathy, and early intervention. Includes courses fo HR practitioners.
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Leadership Conflict Intelligence Training
Deepens capability to lead through conflict and foster psychologically safe, high-trust teams.
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Mediation skills training for HR Managers.
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Customised Training Programs
Tailored to your sector, staff needs, and internal frameworks.
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Webinars and Online Learning
Live virtual training with interactive tools, case studies and breakout group discussions.
Examples:
Two-day in-person workshop for 20 staff
One-hour live webinar for 20 staff
Dispute Resolution Consulting
Strengthen your organisation’s systems and strategies for managing conflict and complaints.
Shiv Martin Consulting works with organisations across the public and private sectors to design fair, user-focused, and effective processes that support early resolution, trust and accountability.
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Dispute Resolution System Design
From intake and triage to resolution pathways. We help design or review systems that support efficient, fair and trauma-informed resolution.
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Stakeholder Engagement Strategy & Resource Development
We assist in co-designing inclusive engagement strategies and developing tools to support culturally responsive and values-based stakeholder conversations.
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Policy and Process Advisory
Advice on aligning your internal procedures with regulatory requirements, best practice standards, and emerging dispute resolution trends.
Consulting services are project-based. We tailor the scope to suit your budget and timeframes.
Facilitation & Team Building
Supportive, impartial facilitation for important, complex or sensitive conversations.
Shiv Martin Consulting provides trusted facilitation services for teams navigating disagreement, change, or difficult discussions - ensuring all voices are heard and issues are addressed constructively.
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Team or Workplace Facilitation
Resolve tension, rebuild trust, and create space for open dialogue.
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Leadership Roundtables and Culture Conversations
Guide values-based conversations on organisational culture, strategic direction, and workplace wellbeing.
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Speaking at special events including conferences, team building and strategic planning days.
Coaching & Peer Supervision
Tailored confidential support for coaching and peer supervision for professionals who work in high-pressure, people-facing environments.
Types of Coaching Available
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1:1 Coaching with Shiv or Her Panel
Tailored support for HR professionals, complaints staff, mediators, and leaders working with conflict or complexity.
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Peer Supervision - Structured reflection and development
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High Conflict Conduct Coaching
Focused support for professionals managing emotionally dysregulated, fixated, or boundary-testing behaviours.
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Small Group Reflective Practice
Facilitated group coaching circles to build insight, share strategies, and strengthen practice across peers.
Custom Conflict Resolution Services
We design tailored solutions to help your team manage conflict effectively, improving communication, trust, and team performance.
From corporate workshops and leadership coaching, to team-based mediation and facilitated board meetings, we support workplaces across Australia to handle difficult conversations and build lasting solutions.
Whether you're a government agency or private organisation, our custom conflict management services are designed to meet your team’s unique needs.
