We help organisations manage conflict, enhance leadership skills, and improve communication and team culture.
We provide mediation, training, coaching and facilitation services that are customised to your needs and delivered by trusted, experienced and accredited dispute resolution professionals. Our priority is building your internal capacity to build relationships and manage conflict.
We support a range of businesses, community organisations and government agencies across Australia and New Zealand to deliver high-quality training and dispute resolution services. Led by Shiv Martin, a nationally recognised mediator, conciliator, facilitator, and trainer, our team will work alongside yours to design the most effective, human centered dispute resolution and human resource management solutions.
We are proud to support teams from the following organisations
How We Help Business
Leaders
If you're leading a team through change or challenge, you're not alone. We support business leaders to resolve interpersonal tension, retain talent, and restore productivity. Whether it's coaching before a difficult conversation, facilitating a conflict between colleagues, or running tailored team sessions — we focus on creating forward-looking, values-aligned outcomes that work for everyone involved.
How We Help Government & Regulators
Public-facing organisations need to get it right — for their people and the communities they serve. We bring deep experience in the public sector, offering early resolution strategies, stakeholder engagement, and tailored training that aligns with legislative obligations and public value. Whether you're running an Ombudsman office, handling sensitive complaints, or improving systemic processes, we’ll work with you to build capability and trust — one conversation at a time.
Results That Speak for Themselves
Shiv's depth of knowledge across a range of areas, her collaborative style as a trainer and engaging manner was well received and ensured that our needs were met in the training and facilitation sessions, in terms of both content and process. In particular, Shiv's discussions around power and vulnerability in conflict resolution encouraged greater discussion and reflection amongst our Conciliation team. I look forward to further PD opportunities with Shiv as they present themselves.
PD Manager, Conciliator - Accident Compensation and Conciliation Service (Victoria)
Hi, Have we met?
I’m Shiv Martin — a nationally accredited mediator, lawyer and dispute resolution consultant. I run this practice with the support of a small, dedicated team and a panel of expert mediators, trainers, coaches and counsellors.
At Shiv Martin, we help organisations navigate conflict with clarity. We understand the risks and responsibilities that come with working in highly regulated and public-facing environments. We’re here to help you make informed, people-smart decisions that keep you moving forward.
We work with government agencies, regulators, tribunals, and businesses to address workplace and stakeholder conflict, manage complaints, and build stronger relationships and systems. Whether you're facing high-conflict employee grievances, cultural clashes, or systemic complaints issues — we can help.
Whether you're looking for a skilled mediator to help with a workplace dispute, a trusted trainer to lift your team’s capability, or someone to help you untangle complex complaints systems — we’ll work with you to create a tailored, practical response grounded in trust and professionalism.
Why leaders choose us
Accredited, Insured and Experienced. Over 15 years’ experience across public and private sectors.
Deep understanding of legal and regulatory environments (without offering legal services).
Highly regarded online trainers and facilitators.
Trusted by Ombudsman offices, Commissions, Universities, and regulators.
Inclusive, trauma-informed, and culturally aware. Strategic solutions that are practical, professional, and people-focused
“Shiv’s calm, strategic approach helped resolve an entrenched issue and up-skill our team at the same time.”
Issue: Stakeholder conflict and complaints backlog.
– Executive Director, Government Client
Outcome: Delivered customised conciliation training; enhanced early resolution
capability; backlog reduced within 6 months.
Upcoming Conflict Resolution Workshops & Events
How can we help?
Whether you're ready to act or just exploring options, we’d love to hear from you.
Insights from the Pointy End of Conflict
Our CEO and lead Mediator, Shiv Martin, shares her insights and learnings in her weekly blog. Read on to learn more about conflict resolution and build your emotional intelligence skills.
