We help organisations manage conflict, enhance leadership and communication skills, and improve team culture.
We are trusted by businesses, community organisations and government agencies across Australia and New Zealand to provide mediation, training, coaching and facilitation services. Our priority is building your team's capacity to build stronger relationships.
Led by Shiv Martin, an acclaimed mediator, conciliator, facilitator, and trainer, we customise our service delivery to your needs and design the most effective, human centered dispute resolution and training solutions.
Dispute Resolution Consulting
Strengthen your internal processes for resolving disputes and handling complaints.
A strategic service for organisations reviewing policy, intake pathways, or internal reporting systems.
Facilitation & Team Building
Guided conversations for boards, executive teams, or stakeholder groups in conflict.
Ideal for cross-functional teams or crisis-related discussions.
We are proud to support teams from the following organisations
How We Help Business
Leaders
If you're leading a team through change or challenge, you're not alone. We support business leaders to resolve interpersonal tension, retain talent, and restore productivity. Whether it's coaching before a difficult conversation, facilitating a conflict between colleagues, or running tailored team sessions — we focus on creating forward-looking, values-aligned outcomes that work for everyone involved.
How We Help Government & Regulators
Public-facing organisations need to get it right — for their people and the communities they serve. We bring deep experience in the public sector, offering early resolution strategies, stakeholder engagement, and tailored training that aligns with legislative obligations and public value. Whether you're running an Ombudsman office, handling sensitive complaints, or improving systemic processes, we’ll work with you to build capability and trust — one conversation at a time.
Results That Speak for Themselves
Shiv's depth of knowledge across a range of areas, her collaborative style as a trainer and engaging manner was well received and ensured that our needs were met in the training and facilitation sessions, in terms of both content and process. In particular, Shiv's discussions around power and vulnerability in conflict resolution encouraged greater discussion and reflection amongst our Conciliation team. I look forward to further PD opportunities with Shiv as they present themselves.
PD Manager, Conciliator - Accident Compensation and Conciliation Service (Victoria)
Hi, Have we met?
I’m Shiv Martin, an accredited mediator, lawyer, trainer, and dispute resolution consultant. I bring over 15 years of experience supporting leaders, HR teams, and public-facing organisations to resolve conflict, manage complaints, and strengthen relationships.
With expertise in mediation, conciliation, training design, cross-cultural communication, and psychology-informed practice, I help organisations navigate high-stakes issues with clarity and care.
Whether you need skilled workplace mediation, practical conflict resolution training, or guidance on complex systems and cultural dynamics, we’ll work with you to create solutions that build trust and get results. I accept projects of all sizes, from one on one coaching relationships to large scale systems design projects. If I can add value to your work, I will find a way to do it!
Accredited, Insured and Experienced (over 15 years’ industry experience)
Deep understanding of legal and regulatory environments.
Highly regarded online mediation, training and facilitation services.
Inclusive, trauma-informed, and culturally aware solutions that make commercial sense.
“Shiv’s calm, strategic approach helped resolve an entrenched issue and up-skill our team at the same time.”
Issue: Stakeholder conflict and complaints backlog.
– Executive Director, Government Client
Outcome: Delivered customised conciliation training; enhanced early resolution capability. Supported in the implementation of a succesful conciliation approach.
How can we help?
Whether you're ready to act or just exploring options, we’d love to hear from you.
Call or Text 0433904303
Email contact@shivmartin.com
Insights from the Pointy End of Conflict
Our CEO and lead Mediator, Shiv Martin, shares her insights and learnings in her weekly blog. Read on to learn more about conflict resolution and build your emotional intelligence skills.
