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Shiv Martin facilitating team workshop to transform conflict into connection, supporting workplace mediation and collaboration.

Shiv Martin Consulting

Supporting Public Service and Workplace Leaders to Resolve Conflict and Strengthen their Teams

We help organisations manage conflict, enhance leadership and communication skills, and improve team culture.

 

We are trusted by businesses, community organisations and government agencies across Australia and New Zealand to provide mediation, training, coaching and facilitation services. Our priority is building your team's capacity to build stronger relationships.

Led by Shiv Martin, an acclaimed mediator, conciliator, facilitator, and trainer, we customise our service delivery to your needs and design the most effective, human centered dispute resolution and training solutions.

Mediation & Conciliation

Resolve workplace, team and stakeholder disputes early and constructively.

 

Ideal for organisations managing interpersonal conflict, Fair Work issues, or grievances.

Training, Speaking & Workshops

Tailored training for frontline teams, HR, and complaints staff. Delivered online or in person.

 

Includes real-world practice scenarios and neuroscience-informed techniques.

Dispute Resolution Consulting

Strengthen your internal processes for resolving disputes and handling complaints.
 

A strategic service for organisations reviewing policy, intake pathways, or internal reporting systems.

Facilitation & Team Building

Guided conversations for boards, executive teams, or stakeholder groups in conflict.


Ideal for cross-functional teams or crisis-related discussions.

We are proud to support teams from the following organisations

How We Help Business
Leaders

If you're leading a team through change or challenge, you're not alone. We support business leaders to resolve interpersonal tension, retain talent, and restore productivity. Whether it's coaching before a difficult conversation, facilitating a conflict between colleagues, or running tailored team sessions — we focus on creating forward-looking, values-aligned outcomes that work for everyone involved.

How We Help Government & Regulators

Public-facing organisations need to get it right — for their people and the communities they serve. We bring deep experience in the public sector, offering early resolution strategies, stakeholder engagement, and tailored training that aligns with legislative obligations and public value. Whether you're running an Ombudsman office, handling sensitive complaints, or improving systemic processes, we’ll work with you to build capability and trust — one conversation at a time.

Participants in Shiv Martin conflict resolution training workshop, learning mediation strategies in Australia

Results That Speak for Themselves

Shiv's depth of knowledge across a range of areas, her collaborative style as a trainer and engaging manner was well received and ensured that our needs were met in the training and facilitation sessions, in terms of both content and process. In particular, Shiv's discussions around power and vulnerability in conflict resolution encouraged greater discussion and reflection amongst our Conciliation team. I look forward to further PD opportunities with Shiv as they present themselves.

 PD Manager, Conciliator - Accident Compensation and Conciliation Service (Victoria)

Hi, Have we met?

I’m Shiv Martin, an accredited mediator, lawyer, trainer, and dispute resolution consultant. I bring over 15 years of experience supporting leaders, HR teams, and public-facing organisations to resolve conflict, manage complaints, and strengthen relationships.

 

With expertise in mediation, conciliation, training design, cross-cultural communication, and psychology-informed practice, I help organisations navigate high-stakes issues with clarity and care.

Whether you need skilled workplace mediation, practical conflict resolution training, or guidance on complex systems and cultural dynamics, we’ll work with you to create solutions that build trust and get results. I accept projects of all sizes, from one on one coaching relationships to large scale systems design projects. If I can add value to your work, I will find a way to do it!

Shiv Martin meeting clients for a workplace mediation session, creating a psychologically safe space to resolve disputes.

Accredited, Insured and Experienced (over 15 years’ industry experience)

Deep understanding of legal and regulatory environments.

Highly regarded online mediation, training and facilitation services.

Inclusive, trauma-informed, and culturally aware solutions that make commercial sense.

Shiv Martin Consulting facilitating a professional mediation session with NSW Ombudsman client, promoting trust and conflict

“Shiv’s calm, strategic approach helped resolve an entrenched issue and up-skill our team at the same time.”

Issue: Stakeholder conflict and complaints backlog.

– Executive Director, Government Client

Outcome: Delivered customised conciliation training; enhanced early resolution capability. Supported in the implementation of a succesful conciliation approach.

  • 15 July 2025, 10:00 am – 12:00 pm
    Online
    This practical online workshop is designed for strata managers who lead diverse groups and manage conflict within a regulated environment. You will learn how emotional intelligence, communication, and conflict management styles can build trust, prevent disputes and support stronger outcomes.
  • 11 days to the event
    Mon, 21 July
    21 July 2025, 12:00 pm – 1:00 pm
    Zoom
    This CoP provides a structured space for conciliation and early resolution professionals to connect, reflect, and strengthen their practice. Each session will include a short presentation, shared best-practice resources, and space for group discussion.
Contact

How can we help?

Whether you're ready to act or just exploring options, we’d love to hear from you.

Call or Text  0433904303

Insights from the Pointy End of Conflict

Our CEO and lead Mediator, Shiv Martin, shares her insights and learnings in her weekly blog. Read on to learn more about conflict resolution and build your emotional intelligence skills.

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