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Ombudsman Training

What does an Ombudsman Office do?

An Ombudsman acts as an impartial third party, investigating complaints and mediating conflicts between individuals and organizations. They work to ensure fairness, identify solutions, and hold institutions accountable when necessary.

 

Ombudsmen (and women) are important because they provide a crucial check on power. They offer individuals a fair and accessible way to address grievances against institutions, promoting accountability and preventing abuses of power. Additionally, by resolving conflicts and identifying areas for improvement, they contribute to smoother interactions between citizens and institutions, fostering trust and public confidence.

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What is the goal of Shiv's training for Ombudsman staff?

  • Equip staff with the knowledge and skills to effectively mediate and resolve conflicts.
     

  • Enhance understanding of different conflict styles and approaches to address them.
     

  • Develop active listening and communication techniques to facilitate productive dialogue.
     

  • Foster a collaborative environment for conflict resolution
     

  • build a strong collaborative internal team culture to support staff wellbeing and resilience in conflict.

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  • What factors determine the booking of mediation services and how do you ensure the best chance of resolution in diverse dispute contexts?
    My mediation services can be booked according to the size of the dispute at hand. I have successfully managed complex multi-party disputes spanning a number of days, and short mediations of 90 minutes. Each dispute and each party has unique needs and I will work independently with all parties and legal representatives to design the most appropriate process to ensure the best chance of resolution. I am experienced at mediating across cultures, generations and dispute contexts.
  • What is your background and experience in mediation and conciliation services?
    After over a decade as a full-time panel mediator, conciliator, decision maker and team manager for various government agencies, Commissions and Tribunals, I am now offering my mediation and conciliation services privately. I am highly experienced in managing a diverse range of disputes and adapt a flexible mediation approach following considered pre-mediation discussions with parties and their legal representatives.
  • What qualifications and experience do you bring to the table as a mediator and mediation accreditation training assessor?
    As an experienced Mediator and Recognized Mediation Accreditation training and assessor I bring to the table a high level of emotional intelligence, the technical skills of a lawyer (Over 10 years PAE) and a depth of cross-cultural and intergenerational conflict experience. I am also skilled in Mental Health First Aid and understand the importance of managing emotions and relationships in effectively managing disputes.
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