Mastering Conflict Management on Site & in the Office
Transform Workplace Conflict Into Collaborative Success
In the high-pressure world of construction and building, conflict isn't just inevitable - it's expensive. Every unresolved dispute ripples through your business, affecting relationships with valued team members, trusted subcontractors, and important clients.
The Hidden Cost of Unresolved Conflict
Workplace tensions don't resolve themselves. Left unaddressed, they escalate into:
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Lost contracts and damaged client relationships
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Mental health challenges affecting your team's wellbeing
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High employee turnover disrupting project continuity
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Costly legal battles draining resources and focus
✔ Deep Understanding: Recognise the underlying needs and values driving workplace conflicts, addressing root causes rather than symptoms.
✔ Practical Techniques: Learn proven methods to defuse tension while maintaining respect for all parties.
✔Confident Leadership: Build self-assurance to handle criticism and confrontations as opportunities for growth.
✔ Strategic Intervention: Know when to mediate or implement crucial interventions to protect safety and productivity.
Who is this for?
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Construction Leaders and Site Managers
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Project Managers
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Business Owners and Directors
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HR Professionals and Team Leaders
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Anyone in the Building Industry who has experienced the frustration of watching productive relationships deteriorate due to unaddressed misunderstandings or communication breakdowns.
Meet Shiv Martin
Mediator | Trainer | Speaker | Facilitator
With over a decade of experience working with government agencies, corporates, ombudsman schemes, and frontline teams, I’ve helped thousands of leaders and HR professionals turn conflict into an opportunity for growth.
My approach blends law, psychology, and mediation expertise - so you’ll leave with strategies that are practical, legally sound, and people-focused.
Explore More Blog Articles: Insights and Strategies for Building Stronger Workplace Relationships
We share free resources, tools and insights to support your work in conflict management, team building, leadership training and more!
How to De-escalate Challenging Calls?
Many of the professionals I meet express that responding to an unexpected, and emotionally heightened phone call can be the hardest task of their week. My view is that managing challenging phone calls is part of conflict work and sometimes these calls are unexpected.
Mediate, Investigate, Litigate, or Leave It Alone?
Workplace complaints and disputes are part of the fabric of any dynamic organisation. From interpersonal tensions to more serious allegations, HR teams and managers often face tough decisions about how to address these issues.
Should you mediate informally, launch a formal investigation, litigate, or step back?
Turning Difficult Conversations into Business Strengths
Conflict is inevitable in business, but it doesn’t have to damage relationships. In this blog, I share insights from my Brisbane Business Hub session on “conflict proofing” organisations. Drawing on Getting to Yes, I cover why conflict is rising, its hidden costs, and the systems every business needs for resilience. With the right skills, frameworks, and timely support from facilitators or mediators, leaders can turn difficult conversations into stronger teams, healthier culture, and lasting performance.
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What factors determine the booking of mediation services and how do you ensure the best chance of resolution in diverse dispute contexts?My mediation services can be booked according to the size of the dispute at hand. I have successfully managed complex multi-party disputes spanning a number of days, and short mediations of 90 minutes. Each dispute and each party has unique needs and I will work independently with all parties and legal representatives to design the most appropriate process to ensure the best chance of resolution. I am experienced at mediating across cultures, generations and dispute contexts.
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What is your background and experience in mediation and conciliation services?After over a decade as a full-time panel mediator, conciliator, decision maker and team manager for various government agencies, Commissions and Tribunals, I am now offering my mediation and conciliation services privately. I am highly experienced in managing a diverse range of disputes and adapt a flexible mediation approach following considered pre-mediation discussions with parties and their legal representatives.
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What qualifications and experience do you bring to the table as a mediator and mediation accreditation training assessor?As an experienced Mediator and Recognized Mediation Accreditation training and assessor I bring to the table a high level of emotional intelligence, the technical skills of a lawyer (Over 10 years PAE) and a depth of cross-cultural and intergenerational conflict experience. I am also skilled in Mental Health First Aid and understand the importance of managing emotions and relationships in effectively managing disputes.