IN-HOUSE Managing Challenging Interactions Training (Full-Day Workshop - Online)
Thu, 04 Dec
|Online Training via Zoom/Microsoft Teams
Discover how a Perth complaints management team is up-skilling in conflict resolution, emotional intelligence, and communication techniques. This two-part online training delivers practical frameworks you can use immediately.
Time & Location
04 Dec 2025, 9:00 am AWST – 05 Dec 2025, 1:00 pm AWST
Online Training via Zoom/Microsoft Teams
About the event
About This Training
This comprehensive workshop equips complaint management professionals with practical, evidence-based strategies for navigating difficult conversations with confidence, empathy, and professionalism. The course content draws from current resources in dispute resolution, neuroscience, psychology, and law. EVENT DETAILS: Client Industry: Complaints Office
Location: Perth-based organisation
Format: Full-day training delivered online via Zoom, split across two half-day sessions
Duration: 7 hours total (two half-day sessions)
Group Size: Up to 14 participants