IN-HOUSE Regulatory Agency - Managing Challenging and Unreasonable Conversations
Tue, 10 Feb
|Sydney
A practical, in-person course for regulatory and statutory roles
Time & Location
10 Feb 2026, 8:00 am – 3:30 pm AEDT
Sydney, Sydney NSW, Australia
About the event
IN-HOUSE Managing Challenging and Unreasonable Conversations
One-Day Full Course
In-person | Interstate delivery | 10 participants
About this course
Regulatory officers and frontline staff are often required to manage conversations that are emotionally charged, persistent, repetitive or perceived as unreasonable. These interactions frequently involve power imbalances, strong entitlement beliefs, misunderstanding of regulatory limits and high levels of stress or distrust in systems.
This one-day, in-person course is designed for staff working in regulatory, statutory and compliance-driven environments who must uphold legislation, policy and procedural fairness while managing difficult behaviour professionally and safely.