Managing Challenging and Unreasonable Interactions
Wed, 09 Sept
|Zoom
When faced with challenging and unreasonable behaviour traditional approaches to conflict and complaints resolution often fall short. Discover how cutting-edge insights from psychology and neuroscience can transform your most difficult interactions.
Time & Location
09 Sept 2026, 9:30 am – 1:00 pm AEST
Zoom
About the event
Managing Challenging and Unreasonable Interactions
Half Day Interactive Online Training Program
Navigate difficult interactions with confidence using evidence-based strategies informed by current psychology and neuroscience research. This interactive session equips participants with practical tools to manage challenging behaviour while maintaining safety, inclusion, and fairness.
Learning Objectives: By the end of this program, participants will be able to:
Identify triggers and warning signs of escalating challenging behaviour in themselves and others
Apply safety-first de-escalation techniques that reduce conflict and create space for resolution