Managing Challenging Interactions Ombudsman In-house Online Training

Topic: Managing emotions and challenging interactions - online Duration: 2.5 hours

Delivery methods:

The training will include a blend of updated research and theories, interactive discussions, case study analysis, and guided reflections, ensuring an engaging and hands-on learning experience.

Overview:

This program equips participants with practical tools and techniques for managing high-stakes, emotionally charged interactions, focusing on de-escalation and effective communication strategies. Participants will learn how to maintain professionalism, build rapport, and achieve positive outcomes even in difficult situations. Shiv Martin’s custom designed training for Commission and Ombudsman staff focuses on the principles of safety, inclusion and fairness in the delivery of this training.

Target audience: