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Negotiation skills for complaints handling
Thu, 17 Aug
|Negotiation skills for complaints handling
Day 1: Thursday, 17 August 2023 | 1pm to 5pm AEDT | Online Day 2: Friday, 18 August 2023 | 1pm to 5pm AEDT | Online
Time & Location
17 Aug 2023, 1:00 pm AEST – 18 Aug 2023, 5:00 pm AEST
Negotiation skills for complaints handling
About the event
Join me for 2 days of online training in negotiation skills for complaints handling:
To register head to the Resolution Institue website and follow the "Register Now" button.
Day 1: Thursday, 17 August 2023 | 1pm to 5pm AEDT | Online
Understanding the underlying causes of a complaint
Identifying the key issues using Interest-based Negotiation strategies
Building rapport to uncovering underlying interests and effective information gathering
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