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Public Service Masterclass (August 29&30)

Fri, 30 Aug

|

Online

Join us for a comprehensive two-day virtual masterclass as we delve into the intricacies of conflict resolution models, communication strategies, and advanced procedural fairness considerations within the public service domain.

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Public Service Masterclass (August 29&30)
Public Service Masterclass (August 29&30)

Time & Location

30 Aug 2024, 9:00 am – 2:00 pm

Online

About the event

Day 1 Highlights: Thursday, 29 August 2024 | 9am — 2pm AEST | Online

  • Exploring the conflict resolution models utilised by different Courts, Tribunal, Commissions, Authorities and Ombudsman organisations.

  • Identifying the advantages and disadvantages of different conflict resolution models (assisted negotiation, mediation, conciliation, arbitration and decision making).

  • Dealing with challenging conversations while ensuring fair processes.

  • Managing expectation and setting limits to conversations in dispute resolution processes. Developing an understanding of why certain communications can be more difficult due to vulnerability, an underlying psychosocial disability or cultural misunderstandings.

  • Discuss the importance of policies and frameworks in providing your team with the right tools to manage difficult interactions.

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Call Shiv on 0433 904 303 or
Email contact@shivmartin.com

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© 2025 Shiv Martin Consulting.

I acknowledge the Yugara/Yuggera and Turrbal Peoples as the Traditional Custodians of the lands on which I am based (Meanjin / Brisbane).  I pay my respect to their Elders - past, present and future - and I recognise that these lands have never been ceded.

Our Location

  • What factors determine the booking of mediation services and how do you ensure the best chance of resolution in diverse dispute contexts?
    My mediation services can be booked according to the size of the dispute at hand. I have successfully managed complex multi-party disputes spanning a number of days, and short mediations of 90 minutes. Each dispute and each party has unique needs and I will work independently with all parties and legal representatives to design the most appropriate process to ensure the best chance of resolution. I am experienced at mediating across cultures, generations and dispute contexts.
  • What is your background and experience in mediation and conciliation services?
    After over a decade as a full-time panel mediator, conciliator, decision maker and team manager for various government agencies, Commissions and Tribunals, I am now offering my mediation and conciliation services privately. I am highly experienced in managing a diverse range of disputes and adapt a flexible mediation approach following considered pre-mediation discussions with parties and their legal representatives.
  • What qualifications and experience do you bring to the table as a mediator and mediation accreditation training assessor?
    As an experienced Mediator and Recognized Mediation Accreditation training and assessor I bring to the table a high level of emotional intelligence, the technical skills of a lawyer (Over 10 years PAE) and a depth of cross-cultural and intergenerational conflict experience. I am also skilled in Mental Health First Aid and understand the importance of managing emotions and relationships in effectively managing disputes.
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