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Swapping Hats, Moving Between Mediation & Conciliation - ONLINE WORKSHOP

Fri, 03 May

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Swapping Hats, Moving Between Mediation

Wednesday, 03 May 2024 | 9am – 2pm AEST | Online AUDIENCE: Mediators and conciliators - dispute resolution and complaints handling professionals

Swapping Hats, Moving Between Mediation & Conciliation - ONLINE WORKSHOP
Swapping Hats, Moving Between Mediation & Conciliation - ONLINE WORKSHOP

Time & Location

03 May 2024, 9:00 am – 2:00 pm AEST

Swapping Hats, Moving Between Mediation

About the event

To register head to the Resolution Institue website and follow the "Register Now" button.  

Join us for a dynamic online workshop tailored for professionals eager to seamlessly integrate mediation and conciliation skills into their practice. This unique opportunity offers insights into the core skills essential for both effective mediation and conciliation, empowering you to fluidly transition between facilitative and evaluative roles in dispute management.

  • Skills update and professional development for conciliators.
  • Reflective practice and opportunity to collaborate with other hybrid practitioners.

Delivered by Shiv Martin, who is experienced and currently engaged in a combination of mediation and conciliation practice across a range of organisations and jurisdictions.

Refresher for public service officers and complaints handlers seeking explore models of resolving complaints/ review requests informally.

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Our Location

  • What factors determine the booking of mediation services and how do you ensure the best chance of resolution in diverse dispute contexts?
    My mediation services can be booked according to the size of the dispute at hand. I have successfully managed complex multi-party disputes spanning a number of days, and short mediations of 90 minutes. Each dispute and each party has unique needs and I will work independently with all parties and legal representatives to design the most appropriate process to ensure the best chance of resolution. I am experienced at mediating across cultures, generations and dispute contexts.
  • What is your background and experience in mediation and conciliation services?
    After over a decade as a full-time panel mediator, conciliator, decision maker and team manager for various government agencies, Commissions and Tribunals, I am now offering my mediation and conciliation services privately. I am highly experienced in managing a diverse range of disputes and adapt a flexible mediation approach following considered pre-mediation discussions with parties and their legal representatives.
  • What qualifications and experience do you bring to the table as a mediator and mediation accreditation training assessor?
    As an experienced Mediator and Recognized Mediation Accreditation training and assessor I bring to the table a high level of emotional intelligence, the technical skills of a lawyer (Over 10 years PAE) and a depth of cross-cultural and intergenerational conflict experience. I am also skilled in Mental Health First Aid and understand the importance of managing emotions and relationships in effectively managing disputes.
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