Question 1

Do you deliver training on the Sunshine Coast?

Accepted Answer

Yes. Training runs in person at your workplace or a venue anywhere from Caloundra to Noosa, or live online. We are based in Brisbane, so in-person days on the Coast are simple to arrange.

Question 2

What does de-escalation training cover?

Accepted Answer

Safe, practical ways to manage challenging and escalated conversations: communication techniques that protect wellbeing, recognising what is driving the behaviour, and setting boundaries fairly while meeting your legal and organisational obligations. It is delivered as our Managing Challenging Interactions course, tailored to your team.

Question 3

Who delivers the training?

Accepted Answer

All training content is designed by Shiv Martin, who often delivers it herself. She is supported by an expert panel of experienced trainers, so we can match the right trainer to your team and what it needs.

Question 4

How long are the sessions, and how many people can attend?

Accepted Answer

Anything from a 90-minute online session to a half day (4 hours), a full day (8 hours in person, or two 4-hour sessions online) or a multi-day program. Sessions take up to 14 participants, and larger cohorts or whole-of-office sessions can be arranged.

Question 5

How quickly can you start?

Accepted Answer

For urgent needs a workshop can often be scheduled within a few weeks, and mediations can sometimes be arranged in under a week. Large or sector-wide programs need longer planning. Tell us when you need it by and we will say what is realistic.

Question 6

What does it cost?

Accepted Answer

It depends on the format, the number of participants and sessions, and the preparation and tailoring involved. Send a few lines about your team through the enquiry form and we will come back with the options and the costs, usually within a business day. Every proposal is priced for your objectives and scope.

Question 7

Will we get materials to keep?

Accepted Answer

Yes. Every program comes with slides and take-home resources, and finishes with a practical playbook: conversation scripts, checklists and process documents your team can adapt.

Question 8

Does the training count towards CPD?

Accepted Answer

Yes. Training with Shiv Martin Consulting counts towards continuing professional development (CPD). If your professional body has specific requirements, mention them in your enquiry.

Question 9

Can you train a team spread across sites or working from home?

Accepted Answer

Yes. Online and hybrid sessions use interactive polling, live role-plays and breakout rooms, so remote participants take part fully.

Question 10

Is there an option for one person or a small business?

Accepted Answer

Yes. The Learning Hub has six short online courses you can start any time, each a 60 minute recording with a course guide and six months of access, at $180 per course including GST.

Question 11

Can you mediate a workplace dispute on the Sunshine Coast?

Accepted Answer

Yes. Mediation runs in person at your workplace or a neutral venue, or online when parties are in different places. Every mediation starts with a confidential assessment, so the process fits the matter before anyone is in the room.

Question 12

Should we mediate or investigate first?

Accepted Answer

It depends on what needs to be established. If allegations must be tested, an investigation comes first and mediation may follow. If the issue is a breakdown between people rather than a contested allegation, mediation or a facilitated conversation is often the faster, less damaging route. The initial assessment works this out with you. We take on workplace investigations directly as well as mediation, so either way you stay with one practice.

Question 13

Is mediation confidential, and does everyone have to agree to take part?

Accepted Answer

All sessions are confidential and voluntary. Each participant has a preparation conversation with the mediator first, and every mediation ends with a written record of outcomes.

Question 14

Do you provide family mediation on the Sunshine Coast?

Accepted Answer

No. Our practice is workplace, commercial and organisational. For family or parenting matters we are glad to refer you to experienced family mediators on the Sunshine Coast.

Shiv Martin Consulting

Contact

Menu