Opening Thursday 29 October.
Six on-demand courses, open to explore now. Enrolments open on the day; preview a course guide in the meantime.
LEARNING HUB · ON-DEMAND COURSES
Practical conflict and complaints training, on demand
Six self-paced courses for leaders, HR teams and dispute resolution professionals. Watch in your own time.
60 minute recordings
A course guide with every course
$180 each, incl. GST
WELCOME FROM SHIV · 1 MINUTE
Start with the course that fits the problem in front of you
Nationally accredited mediator, lawyer and trainer
Six courses
Two for leaders, two for practitioners, two for both
60 minutes each
One welcome video and four 15 minute modules
A course guide
Preview it before you enrol
Six months access
Watch, pause and come back to it
Group viewing
Priced for your team on request
ABOUT THE COURSES
Built from real work, not theory
Practical, self-paced training for the people who handle conflict, complaints and difficult conversations at work. Each course is a 60 minute recording you can watch in your own time, drawn from Shiv Martin's work across government, regulatory, workplace and community settings. The courses fall into two groups, one for leaders and HR teams and one for dispute resolution and complaints practitioners, with a couple that serve both. Every course is practical rather than theoretical, and comes with a PDF handout of tips and prompts you can use in your next conversation.
★★★★★ 50+ five-star Google reviews from workplaces, government agencies and communities
Start with the conversation in front of you
Pick the line that sounds most like your week.
THE COLLECTION
Six courses, two audiences
Two are built for leaders and HR teams, two for complaints and dispute resolution practitioners, and two serve both. Every course is a 60 minute recording with a course guide.
TWO COURSES
For leaders and HR teams
Raising issues early and choosing the right response.
LEADERS AND HR
Performance Conversations with Confidence
Lead performance discussions and one-on-ones with more clarity and structure, and address issues while they are still small and workable.
THE PROBLEM IT SOLVES
Most managers do not avoid performance conversations because they do not care. They avoid them because they are not sure how to raise the issue fairly. This course gives them the language and structure to do it well.
Who it is for: Managers, team leaders, HR and workplace relations staff, supervisors and business owners.
60 minutes · course guide · $180 incl. GST
LEADERS AND HR
Managing Workplace Conflict Early and Well
Recognise workplace conflict early, understand what is driving it, and choose the right response before it escalates.
THE PROBLEM IT SOLVES
By the time conflict reaches HR it usually has history, and people are responding to the delay as much as the original issue. This course helps you step in earlier and match the response to the problem.
Who it is for: Leaders, managers, HR and workplace relations staff, supervisors and business owners.
60 minutes · course guide · $180 incl. GST
TWO COURSES FOR EVERY ROLE
For both
Skills every role needs when emotion runs high.
BOTH AUDIENCES
De-escalation Skills for Difficult Conversations
Stay calm under pressure, respond to strong emotion without absorbing it, and set clear boundaries when a conversation heats up.
THE PROBLEM IT SOLVES
Staying steady when someone is angry with you is a skill, not a personality trait. This course gives you practical ways to de-escalate without either over-explaining or shutting down.
Who it is for: Complaints and customer-facing staff, managers, HR, health and frontline teams, and dispute resolution practitioners.
60 minutes · course guide · $180 incl. GST
BOTH AUDIENCES
Trauma-Informed Dispute Resolution
Understand how trauma affects communication, behaviour and trust, and respond with both care and containment while holding a clear process.
THE PROBLEM IT SOLVES
When someone becomes distressed or reacts strongly to a small step, it is easy to read that as difficult behaviour when something else is happening. This course helps you respond safely without losing the process.
Who it is for: Mediators, conciliators, complaints handlers, HR, investigators, leaders and customer-facing staff.
60 minutes · course guide · $180 incl. GST
TWO COURSES
For complaints and dispute resolution practitioners
Running fair processes with confidence.
PRACTITIONERS
Introduction to Conciliation
Understand what conciliation is, how it differs from mediation, and how to run it with confidence in complaints and regulatory settings.
THE PROBLEM IT SOLVES
Much of the difficulty in conciliation comes from role uncertainty. This course makes clear where your role begins and ends, so you can work with more confidence.
Who it is for: Conciliators, complaints and case staff, ombudsman, tribunal and regulatory officers, and public sector teams.
60 minutes · course guide · $180 incl. GST
PRACTITIONERS
Early Resolution Skills for Complaints and Case Management
Strengthen the listening, clarifying and process skills that resolve concerns early, fairly and efficiently.
THE PROBLEM IT SOLVES
Many complaints escalate not because of the original issue, but because of how the first few contacts were handled. Strong early resolution skills prevent that and ease pressure on review pathways.
Who it is for: Complaints officers, case managers, intake and review staff, ombudsman and regulatory teams, and public sector professionals.
60 minutes · course guide · $180 incl. GST
WHAT IS INCLUDED
Every course includes
A 60 minute recording
A 1 minute welcome and four 15 minute modules. Watch in one sitting or one module at a time.
A course guide
A PDF of tips, prompts and structures for your next conversation. Preview it on any course page.
Six months access
Come back to a module before the conversation you have been putting off.
Drawn from real work
Built from Shiv's work with government, regulatory, workplace and community teams.
YOUR INSTRUCTOR
Shiv Martin
Brisbane based nationally accredited mediator, lawyer and facilitator
Hello, I'm Shiv Martin, a nationally accredited mediator, practising lawyer, facilitator and trainer based in Brisbane, Australia.
For more than 15 years, I have supported individuals, leaders and organisations to navigate conflict, complaints, difficult conversations and complex decision-making. My experience spans government, regulatory and ombudsman services, workplaces, education, healthcare, construction and community organisations.
My webinars and courses are practical, engaging and grounded in real-world experience. I draw on conflict resolution, mediation, negotiation, communication, psychology, trauma-informed practice and leadership to provide useful frameworks and strategies you can apply immediately.
I believe conflict skills are life skills, and I hope this training helps you strengthen both your professional practice and everyday conversations.
Nationally accredited mediator
Practising lawyer
15+ years in dispute resolution
50+ government and business clients
NOT READY TO CHOOSE YET?
Preview a course guide
Every course comes with a practical guide from Shiv. Open the course that fits and download a preview before you enrol. The full guide comes with the course.
A preview of each course guide
On every course page, sent to your inbox
FROM PARTICIPANTS
What people say about Shiv's training
"Shiv Martin delivered an outstanding mediation training session that was both insightful and engaging. Her deep knowledge of the mediation process, combined with her humble, kind, and approachable manner, created a supportive and positive learning environment... It is rare to find a trainer who balances professionalism with such genuine warmth."
Training participant, FRCS
“
"I have observed and worked with Shiv facilitating training and she has excellent command of the room. She has the ability to adapt her pedagogy to work in with clients and their set agenda. I highly recommend her to any organisation who would like to improve their practice on conflict resolution."
Policy and Advocacy Officer
“
"Shiv's calm, strategic approach helped resolve an entrenched issue and up-skill our team at the same time."
Executive Director, Government Client
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★★★★★ 50+ five-star Google reviews · Read client stories
QUESTIONS
Frequently asked questions
Something else on your mind? Email contact@shivmartin.com about course content, or office@shivmartin.com for help with access.
Each course is a 60 minute recording: a 1 minute introduction and four 15 minute modules, so you can watch it in one sitting or one module at a time. Every course comes with a PDF course guide of tips and prompts, and you can preview its first page before you enrol.
$180 per course, including GST, as a once-off payment.
Six months from the date of purchase.
Thursday 29 October. Once you enrol, you will receive an email with your login within 48 hours.
The one that matches the conversation in front of you. Use the list above, or send us a line about the situation and we will point you to the right course.
Purchases are for individual viewing. For group viewing, get in touch and we will propose a price that suits the size of your organisation.
Yes. Most of Shiv's work is delivered in-house, built around a team's own context and real conversations. Request a proposal .
No. The content is informational only and does not constitute legal advice.