OPENING THURSDAY 29 OCTOBER
$180
incl. GST · once-off
Six months access from the date of purchase. Individual viewing.
What is included
60 minute recording: a welcome and four modules
The full course guide (PDF)
Six months access
Secure checkout through the Shiv Martin Consulting Learning Hub
Looking at this for your team? Get in touch for a group price.
Opening Thursday 29 October.
Explore the course now. Enrolments open on the day; download a preview of the course guide in the meantime.
LEARNING HUB · LEADERS AND HR
Performance Conversations with Confidence
Lead performance discussions and one-on-ones with more clarity and structure, and address issues while they are still small and workable.
For managers, team leaders, HR and workplace relations staff, supervisors and business owners.
Prepare properly before the conversation
Give clear and fair feedback
Respond to defensiveness without losing the thread
Set expectations both sides understand
60 minute recording
Course guide
Six months access
YOUR INSTRUCTOR
Shiv Martin
Nationally accredited mediator, practising lawyer and trainer
60 minutes
1 minute welcome and four 15 minute modules
Course guide
Download a preview now
Six months access
From the date of purchase
Watch at your pace
One sitting or one module at a time
Group viewing
Priced for your team on request
THE PROBLEM IT SOLVES
Raise performance issues early, fairly and with structure
Most managers do not avoid performance conversations because they do not care. They avoid them because they are not sure how to raise the issue fairly. This course gives them the language and structure to do it well.
Key learnings in this course
Prepare properly before the conversation
Give clear and fair feedback
Respond to defensiveness without losing the thread
Set expectations both sides understand
Follow up so accountability holds, without resentment
Raise issues while they are still small and workable
OPENING THURSDAY 29 OCTOBER
$180
incl. GST · once-off
Six months access from the date of purchase. Individual viewing.
What is included
60 minute recording: a welcome and four modules
The full course guide (PDF)
Six months access
Secure checkout through the Shiv Martin Consulting Learning Hub
Looking at this for your team? Get in touch for a group price.
WHAT YOU WILL LEARN
Practical, not theoretical
This 60 minute recorded course covers how to prepare properly, give clear and fair feedback, respond to defensiveness, set expectations, and follow up in a way that supports accountability rather than resentment. It is designed for managers, team leaders, HR professionals, workplace relations staff, business owners and supervisors who want a better way to handle underperformance, one-on-ones and difficult workplace discussions. It will help you address issues early, while they are still small and workable, rather than waiting until they become formal or costly. You will finish with practical language and structure you can use in your next conversation, along with a PDF handout of tips and prompts.
COURSE STRUCTURE
A welcome and four modules, one hour
Watch it straight through or one module at a time. Each module stands on its own, so you can come back to the one you need before a conversation.
1 minute welcome, then four 15 minute modules
1
15 min
Module 1
Preparing properly
0 min
15 min
Module 2
Clear and fair feedback
30
15 min
Module 3
When the conversation turns defensive
15 min
Module 4
Expectations and follow-up
60 min
0
Welcome from Shiv
What the course covers and how to use the guide
1 min
1
Preparing properly
Module 1 of 4
15 min
2
Clear and fair feedback
Module 2 of 4
15 min
3
When the conversation turns defensive
Module 3 of 4
15 min
4
Expectations and follow-up
Module 4 of 4
15 min
Plus the full course guide (PDF) of tips, prompts and structures, yours to keep. Download a preview before you enrol.
WHO IT IS FOR
Is this course for you?
Managers, team leaders, HR professionals, workplace relations staff, and supervisors who want to improve the way they handle performance conversations, one-on-one meetings, and difficult workplace discussions. It is especially useful for people who need to address underperformance, set clearer expectations, and lead feedback conversations with more confidence and structure.
Managers
Team leaders
HR staff
Workplace relations staff
Supervisors
Business owners
How it can help you
This course can help you build confidence in managing performance issues early, rather than avoiding them until they become bigger problems. You will learn practical communication tools to help you lead better one-on-ones, reduce conflict, improve clarity, and support stronger workplace relationships. It is designed to help leaders handle performance management conversations in a way that is fair, calm and effective.
Bringing it to a whole team?
Individual purchases are for one viewer. For group viewing, or to have Shiv run this topic live and in-house for your team, request a proposal.
YOUR INSTRUCTOR
Learn from Shiv Martin
Shiv Martin
Brisbane based nationally accredited mediator, lawyer and facilitator
For more than 15 years, I have supported individuals, leaders and organisations to navigate conflict, complaints, difficult conversations and complex decision-making. My experience spans government, regulatory and ombudsman services, workplaces, education, healthcare, construction and community organisations.
My webinars and courses are practical, engaging and grounded in real-world experience. I draw on conflict resolution, mediation, negotiation, communication, psychology, trauma-informed practice and leadership to provide useful frameworks and strategies you can apply immediately.
"Shiv Martin delivered an outstanding mediation training session that was both insightful and engaging. Her deep knowledge of the mediation process, combined with her humble, kind, and approachable manner, created a supportive and positive learning environment... It is rare to find a trainer who balances professionalism with such genuine warmth."
Training participant, FRCS
“
"I have observed and worked with Shiv facilitating training and she has excellent command of the room. She has the ability to adapt her pedagogy to work in with clients and their set agenda. I highly recommend her to any organisation who would like to improve their practice on conflict resolution."
Policy and Advocacy Officer
“
QUESTIONS
Frequently asked questions
Managers, team leaders, HR professionals, workplace relations staff, and supervisors who want to improve the way they handle performance conversations, one-on-one meetings, and difficult workplace discussions. It is especially useful for people who need to address underperformance, set clearer expectations, and lead feedback conversations with more confidence and structure.
A 60 minute recording made up of a 1 minute introduction and four 15 minute modules, plus a PDF course guide of tips and prompts.
Yes. You can download a preview of the course guide from this page. The full guide comes with the course.
Six months from the date of purchase.
Thursday 29 October. Until then you can explore the course and download a preview of the guide.
Within 48 hours of your purchase, you will receive an email with your login to the course.
The price is for individual viewing. If your organisation would like a group viewing option, we are happy to propose a separate group price.
Yes. Shiv can deliver this topic live, built around your team's context and real conversations. Request a proposal .
No. The content is informational only and does not constitute legal advice.
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Performance Conversations with Confidence
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$180
incl. GST