OPENING THURSDAY 29 OCTOBER
$180
incl. GST · once-off
Six months access from the date of purchase. Individual viewing.
What is included
60 minute recording: a welcome and four modules
The full course guide (PDF)
Six months access
Secure checkout through the Shiv Martin Consulting Learning Hub
Looking at this for your team? Get in touch for a group price.
Opening Thursday 29 October.
Explore the course now. Enrolments open on the day; download a preview of the course guide in the meantime.
LEARNING HUB · LEADERS AND HR
Managing Workplace Conflict Early and Well
Recognise workplace conflict early, understand what is driving it, and choose the right response before it escalates.
For leaders, managers, HR and workplace relations staff, supervisors and business owners.
Spot the early warning signs
Understand what is driving the tension
Tell conflict apart from misconduct
Choose between a direct conversation, coaching, facilitation, mediation and investigation
60 minute recording
Course guide
Six months access
YOUR INSTRUCTOR
Shiv Martin
Nationally accredited mediator, practising lawyer and trainer
60 minutes
1 minute welcome and four 15 minute modules
Course guide
Download a preview now
Six months access
From the date of purchase
Watch at your pace
One sitting or one module at a time
Group viewing
Priced for your team on request
THE PROBLEM IT SOLVES
Step in earlier, and match the response to the problem
By the time conflict reaches HR it usually has history, and people are responding to the delay as much as the original issue. This course helps you step in earlier and match the response to the problem.
Key learnings in this course
Spot the early warning signs
Understand what is driving the tension
Tell conflict apart from misconduct
Choose between a direct conversation, coaching, facilitation, mediation and investigation
Intervene proportionately, not by habit
Support healthier working relationships after the issue
OPENING THURSDAY 29 OCTOBER
$180
incl. GST · once-off
Six months access from the date of purchase. Individual viewing.
What is included
60 minute recording: a welcome and four modules
The full course guide (PDF)
Six months access
Secure checkout through the Shiv Martin Consulting Learning Hub
Looking at this for your team? Get in touch for a group price.
WHAT YOU WILL LEARN
Practical, not theoretical
This 60 minute recorded course covers how to spot early warning signs, understand what is driving the tension, and choose the right response pathway. It works through the practical differences between a direct conversation, coaching, a facilitated discussion, mediation and investigation, and how to tell conflict apart from misconduct. It is designed for leaders, managers, HR professionals, workplace relations staff, supervisors and business owners. Not every issue needs the same process, and this course will help you intervene proportionately. Includes a PDF handout.
COURSE STRUCTURE
A welcome and four modules, one hour
Watch it straight through or one module at a time. Each module stands on its own, so you can come back to the one you need before a conversation.
1 minute welcome, then four 15 minute modules
1
15 min
The early warning signs
Module 1
0 min
15 min
What is driving the tension
Module 2
30
15 min
Conflict or misconduct?
Module 3
15 min
Choosing the right response
Module 4
60 min
0
Welcome from Shiv
What the course covers and how to use the guide
1 min
1
The early warning signs
Module 1 of 4
15 min
2
What is driving the tension
Module 2 of 4
15 min
3
Conflict or misconduct?
Module 3 of 4
15 min
4
Choosing the right response
Module 4 of 4
15 min
Plus the full course guide (PDF) of tips, prompts and structures, yours to keep. Download a preview before you enrol.
WHO IT IS FOR
Is this course for you?
Leaders, managers, HR professionals, workplace relations staff, supervisors, investigators, and organisational decision-makers who want to respond to workplace conflict earlier and more effectively.
Leaders
Managers
HR staff
Workplace relations staff
Supervisors
Business owners
How it can help you
This course can help you build confidence in responding to workplace conflict in a practical and timely way. Rather than avoiding issues or moving too quickly into formal processes, you will learn how to assess the situation, intervene appropriately, and support healthier working relationships. It is especially valuable for those wanting better skills in workplace conflict management, early intervention and leadership communication.
Bringing it to a whole team?
Individual purchases are for one viewer. For group viewing, or to have Shiv run this topic live and in-house for your team, request a proposal.
YOUR INSTRUCTOR
Learn from Shiv Martin
Shiv Martin
Brisbane based nationally accredited mediator, lawyer and facilitator
For more than 15 years, I have supported individuals, leaders and organisations to navigate conflict, complaints, difficult conversations and complex decision-making. My experience spans government, regulatory and ombudsman services, workplaces, education, healthcare, construction and community organisations.
My webinars and courses are practical, engaging and grounded in real-world experience. I draw on conflict resolution, mediation, negotiation, communication, psychology, trauma-informed practice and leadership to provide useful frameworks and strategies you can apply immediately.
"Shiv Martin delivered an outstanding mediation training session that was both insightful and engaging. Her deep knowledge of the mediation process, combined with her humble, kind, and approachable manner, created a supportive and positive learning environment... It is rare to find a trainer who balances professionalism with such genuine warmth."
Training participant, FRCS
“
"I have observed and worked with Shiv facilitating training and she has excellent command of the room. She has the ability to adapt her pedagogy to work in with clients and their set agenda. I highly recommend her to any organisation who would like to improve their practice on conflict resolution."
Policy and Advocacy Officer
“
QUESTIONS
Frequently asked questions
Leaders, managers, HR professionals, workplace relations staff, supervisors, investigators, and organisational decision-makers who want to respond to workplace conflict earlier and more effectively.
A 60 minute recording made up of a 1 minute introduction and four 15 minute modules, plus a PDF course guide of tips and prompts.
Yes. You can download a preview of the course guide from this page. The full guide comes with the course.
Six months from the date of purchase.
Thursday 29 October. Until then you can explore the course and download a preview of the guide.
Within 48 hours of your purchase, you will receive an email with your login to the course.
The price is for individual viewing. If your organisation would like a group viewing option, we are happy to propose a separate group price.
Yes. Shiv can deliver this topic live, built around your team's context and real conversations. Request a proposal .
No. The content is informational only and does not constitute legal advice.
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