OPENING THURSDAY 29 OCTOBER
$180
incl. GST · once-off
Six months access from the date of purchase. Individual viewing.
What is included
60 minute recording: a welcome and four modules
The full course guide (PDF)
Six months access
Secure checkout through the Shiv Martin Consulting Learning Hub
Looking at this for your team? Get in touch for a group price.
Opening Thursday 29 October.
Explore the course now. Enrolments open on the day; download a preview of the course guide in the meantime.
LEARNING HUB · BOTH AUDIENCES
Trauma-Informed Dispute Resolution
Understand how trauma affects communication, behaviour and trust, and respond with both care and containment while holding a clear process.
For mediators, conciliators, complaints handlers, HR, investigators, leaders and customer-facing staff.
How trauma affects communication, memory, trust and participation
Create emotional safety within a process
Reduce the risk of re-traumatisation
Respond with both care and containment
60 minute recording
Course guide
Six months access
YOUR INSTRUCTOR
Shiv Martin
Nationally accredited mediator, practising lawyer and trainer
60 minutes
1 minute welcome and four 15 minute modules
Course guide
Download a preview now
Six months access
From the date of purchase
Watch at your pace
One sitting or one module at a time
Group viewing
Priced for your team on request
THE PROBLEM IT SOLVES
Respond with care, without losing the process
When someone becomes distressed or reacts strongly to a small step, it is easy to read that as difficult behaviour when something else is happening. This course helps you respond safely without losing the process.
Key learnings in this course
How trauma affects communication, memory, trust and participation
Create emotional safety within a process
Reduce the risk of re-traumatisation
Respond with both care and containment
Tell trauma-informed practice apart from therapeutic work
Hold a clear process and clear boundaries
WHAT YOU WILL LEARN
Practical, not theoretical
OPENING THURSDAY 29 OCTOBER
$180
incl. GST · once-off
Six months access from the date of purchase. Individual viewing.
What is included
60 minute recording: a welcome and four modules
The full course guide (PDF)
Six months access
Secure checkout through the Shiv Martin Consulting Learning Hub
Looking at this for your team? Get in touch for a group price.
This 60 minute recorded course explores how trauma affects communication, behaviour, memory, trust and participation in conflict and complaints processes. It covers practical ways to create emotional safety, reduce the risk of re-traumatisation, and respond with both care and containment, including the difference between trauma-informed practice and therapeutic work. It is designed for mediators, conciliators, complaints handlers, HR professionals, investigators, leaders and customer-facing staff. It will help you support safety, trust and participation while still holding a clear process and clear professional boundaries. Includes a PDF handout.
COURSE STRUCTURE
A welcome and four modules, one hour
Watch it straight through or one module at a time. Each module stands on its own, so you can come back to the one you need before a conversation.
1 minute welcome, then four 15 minute modules
1
15 min
Module 1
How trauma shows up in a process
0 min
15 min
Module 2
Creating emotional safety
30
15 min
Module 3
Care and containment
15 min
Module 4
Practice, not therapy: holding the boundaries
60 min
0
Welcome from Shiv
What the course covers and how to use the guide
1 min
1
How trauma shows up in a process
Module 1 of 4
15 min
2
Creating emotional safety
Module 2 of 4
15 min
3
Care and containment
Module 3 of 4
15 min
4
Practice, not therapy: holding the boundaries
Module 4 of 4
15 min
Plus the full course guide (PDF) of tips, prompts and structures, yours to keep. Download a preview before you enrol.
WHO IT IS FOR
Is this course for you?
Mediators, conciliators, complaints handlers, HR professionals, investigators, leaders, customer-facing staff, and dispute resolution practitioners who work with people experiencing distress, conflict, or heightened emotion. It is particularly relevant for professionals wanting to strengthen their trauma-informed communication and conflict resolution skills.
Mediators
Conciliators
Complaints handlers
HR
Investigators
Leaders
Customer-facing staff
How it can help you
This training can help you respond more effectively when conflict or complaints are shaped by stress, fear, distress, or past trauma. It can improve your ability to communicate in a way that supports safety, trust and participation while still maintaining strong professional boundaries. It is especially useful for people wanting to develop more trauma-informed approaches to mediation, conciliation, complaint handling and workplace conversations.
Bringing it to a whole team?
Individual purchases are for one viewer. For group viewing, or to have Shiv run this topic live and in-house for your team, request a proposal.
YOUR INSTRUCTOR
Learn from Shiv Martin
Shiv Martin
Brisbane based nationally accredited mediator, lawyer and facilitator
For more than 15 years, I have supported individuals, leaders and organisations to navigate conflict, complaints, difficult conversations and complex decision-making. My experience spans government, regulatory and ombudsman services, workplaces, education, healthcare, construction and community organisations.
My webinars and courses are practical, engaging and grounded in real-world experience. I draw on conflict resolution, mediation, negotiation, communication, psychology, trauma-informed practice and leadership to provide useful frameworks and strategies you can apply immediately.
"Shiv Martin delivered an outstanding mediation training session that was both insightful and engaging. Her deep knowledge of the mediation process, combined with her humble, kind, and approachable manner, created a supportive and positive learning environment... It is rare to find a trainer who balances professionalism with such genuine warmth."
Training participant, FRCS
“
"I have observed and worked with Shiv facilitating training and she has excellent command of the room. She has the ability to adapt her pedagogy to work in with clients and their set agenda. I highly recommend her to any organisation who would like to improve their practice on conflict resolution."
Policy and Advocacy Officer
“
QUESTIONS
Frequently asked questions
Mediators, conciliators, complaints handlers, HR professionals, investigators, leaders, customer-facing staff, and dispute resolution practitioners who work with people experiencing distress, conflict, or heightened emotion. It is particularly relevant for professionals wanting to strengthen their trauma-informed communication and conflict resolution skills.
A 60 minute recording made up of a 1 minute introduction and four 15 minute modules, plus a PDF course guide of tips and prompts.
Yes. You can download a preview of the course guide from this page. The full guide comes with the course.
Six months from the date of purchase.
Thursday 29 October. Until then you can explore the course and download a preview of the guide.
Within 48 hours of your purchase, you will receive an email with your login to the course.
The price is for individual viewing. If your organisation would like a group viewing option, we are happy to propose a separate group price.
Yes. Shiv can deliver this topic live, built around your team's context and real conversations. Request a proposal .
No. The content is informational only and does not constitute legal advice.
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