Free Conflict Mediation Webinar
For Healthcare, Aged Care & Disability Services Teams
Build confidence, strengthen culture, and resolve conflict with practical strategies that work.
Why join this Free Webinar?
Conflict in healthcare, aged care and disability services can escalate quickly because teams are often working under pressure, managing risk, supporting vulnerable people, and navigating complex interpersonal, cultural and professional dynamics.
This free practical webinar is designed for clinical, operational and HR leaders who want to respond to conflict earlier, protect staff wellbeing, and strengthen collaboration before issues become formal complaints or entrenched workplace disputes.
In this one-hour session, Shiv Martin will share real-world examples, cross-cultural insights, mental health considerations, and practical mediation strategies you can start using immediately.
Session Details
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Date: Monday, June 15
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Time: 3:00pm - 4:00pm (Brisbane Time)
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Format: Online via Zoom
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Length: 1 hour
You’ll walk away with:
✔ A clearer understanding of why conflict escalates so quickly in healthcare, aged care and disability care settings
✔ Practical strategies for spotting conflict early
✔ A simple mediation process that supports psychological safety and strengthens teamwork
✔ Real-life examples of how early mediation can prevent formal complaints
✔ Greater confidence in responding to emotionally charged or high-pressure workplace dynamics
What will we cover?
Each session explores fresh insights into conflict resolution models and strategies and practical tips for choosing the right approach in your workplace.
Understanding why conflict escalates in care settings
Explore why conflict can build quickly in healthcare, aged care and disability services environments, particularly when teams are working under pressure, managing risk, or supporting people with complex needs.
Spotting conflict early
Learn how to recognise early warning signs before conflict becomes entrenched, formalised or damaging to team trust.
Applying a simple mediation process
Understand how a structured mediation approach can help restore psychological safety, improve communication and support teams to work together more effectively.
Protecting staff wellbeing
Consider how early conflict resolution can reduce stress, prevent unnecessary escalation, and support a healthier team culture.
Using real-world examples
Explore practical examples and case studies showing how early mediation can prevent formal complaints and support more constructive workplace relationships.
Why Mediation Matters in Healthcare & Disability Care.
Who this series tailored for?
✔ Clinical leaders
✔ Operational leaders
✔ HR managers and HR business partners
✔ People and Culture professionals
✔ Team leaders and line managers
✔ Aged care managers
✔ Disability services leaders
✔ Healthcare executives and service managers
✔ Internal trainers, coaches and workplace support staff
✔ Anyone responsible for supporting team communication, workplace culture or staff wellbeing in care-based environments
Who will be presenting?
Meet Shiv Martin
Mediator | Trainer | Speaker | Facilitator
With over a decade of experience working with government agencies, corporates, ombudsman schemes, and frontline teams, I’ve helped thousands of leaders and HR professionals turn conflict into an opportunity for growth.
As a mediator, lawyer and trainer my approach blends law, psychology, and mediation expertise - so you’ll leave with strategies that are practical, legally sound, and people-focused.
For this I bring a practical focus to the unique pressures experienced by healthcare, aged care and disability services teams, including cross-cultural communication, mental health considerations, psychological safety and early mediation strategies.
Want to Take Your Skills Further?
For teams ready to develop practical, hands-on skills, our Managing Challenging Interactions training provides evidence-based techniques, customised case studies, trauma-informed approaches, and flexible delivery options (online or in-person).
Need support right now?
If you’re dealing with a live workplace issue and need confidential support, we also offer:
Workplace Mediation and Conciliation
Conflict Coaching for leaders and HR professionals
Training and Workshops tailored to your organisation
Call or Text: 0433904303
Explore More: Blog Articles for HR Managers & Workplace Leaders
We share free resources, tools and insights to support your work in conflict management, team building, leadership training and more!
Leading Through Conflict? When to Call in a Mediator
If you're in HR, team leadership, or any kind of people management role, you've likely already had to handle your fair share of workplace conflict. It might start quietly - a misunderstanding, a misstep, a breakdown in trust. But left unaddressed, it can escalate and create real harm: to individuals, to team culture, to service users and to the organisation as a whole.
Want Better Teams? Teach Leaders How to Handle Hard Conversations
In every workplace I visit, whether it is a government agency, a school, or a fast-growing business, I see the same pattern. Teams do not fall apart because of one big blow-up. They start unravelling when hard conversations are avoided by leadership for too long. The crucial question here is - does leadership understand psychological safety and know how to create it?
