Why this program exists
Organisations regularly invest in conflict support: a mediation, a group workshop, a short series of coaching sessions. Each has value, yet in isolation these interventions rarely shift the dial. Tensions subside briefly, then re-emerge in another form.
Conflict within diverse, high-pressure teams is complex and difficult to predict, and is seldom resolved by a single intervention. Durable change requires attention to three dimensions in parallel: legal compliance, the wellbeing of those involved, and organisational outcomes.
Leading Through Conflict is designed to address all three, over time. It is a structured, independent space to build the skill, confidence and clarity to lead through conflict well.
Durable resolution is built, not delivered in a single session.
Systems
Clear pathways and agreements, so issues are handled early, consistently and fairly, rather than reinvented from scratch each time.
Skills
Practical capabilities you can use straight away: listening, reframing, difficult conversations and performance management.
Mindsets
The steadiness to stay
calm, curious and fair
under pressure, and to see conflict as information rather than failure.
Sustained capability comes from developing the systems, skills and mindsets to manage tension effectively over time. The program is built around all three.
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Five one-on-one coaching sessions: Confidential sessions tailored to the real situations you are navigating, with a coach matched to you.
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Group interactive online workshops. Live, practical learning alongside other leaders from other organisations, building skills and learning from shared experience.
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Resources for managing difficult discussions. Checklists and communication aids you can use before and after the conversations that matter.
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One-on-one frameworks. Simple, repeatable frameworks for preparing, structuring and reflecting on tough conversations.
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Performance management ideas. Practical approaches for raising concerns and managing performance clearly, early and fairly.
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Continued support. Curated resources, recorded webinars and ongoing support across a full 12 months.
Register your interest
If Leading Through Conflict feels right for you, or for a leader in your organisation, we would be glad to hear from you. Complete the short form and we will be in touch to talk through whether the program is a good fit.
Who is this program is tailored for?
Leading Through Conflict is an invitation-only program designed for senior leaders and managers working in complex organisational environments.
It suits leaders who:
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carry responsibility for difficult conversations, team performance, conduct and culture
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are navigating complex, high-stakes or rapidly changing environments
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want to lead through conflict with more structure and confidence
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value confidential, independent support that respects the demands of their role
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want more than a one-off fix, and are ready to work at it over time
Your Coach: Shiv Martin
You work directly with Shiv Martin, founder of Shiv Martin Consulting. Shiv is a nationally accredited mediator, practising lawyer, conciliator and trainer with more than fifteen years of experience across workplace, commercial and government settings.
Her practice brings together the parts of conflict that senior leaders rarely get to consider together: legal and procedural obligations, the wellbeing of the people involved, and the outcomes the organisation needs.
She works across mediation, conciliation, complaints handling, training and facilitation, with a psychology-informed approach to difficult conversations.
That experience shapes how she coaches. Calm, clear and grounded in what works in difficult rooms, rather than in theory.
Trusted by Teams Across Australia
40+ 5 Star Google Reviews
Client feedback from workplaces, government agencies and communities across Brisbane, Australia and New Zealand. Whether online or in person, from facilitated conversations to workplace team training, Shiv Martin Consulting has your conflict resolution covered.