About Shiv Martin ConsultingShiv's background, the team behind the practice and how we work.
Results and Client StoriesOutcomes, case studies and 50+ five-star Google reviews.
PoliciesService policies and the documents procurement teams ask for.
A founder-led practice supporting public service and workplace leaders across Australia, led by accredited mediator and lawyer Shiv Martin.
Meet Shiv and the team →
Mediation and ConciliationIndependent, structured support when a working relationship has broken down.
Facilitation and Team BuildingImpartial facilitation of important, sensitive or high-stakes team conversations.
Executive CoachingConfidential one-on-one support for the difficult conversation ahead.
Policy and Process Development and SupportSystems-level help for complaints functions and dispute processes under pressure.
Training and WorkshopsPractical, evidence-based training for challenging interactions.
All servicesSee every service on one page and choose the right process.
AI in ComplaintsTraining, policy advice and case management support for AI-assisted complaints.
Not sure which fits? Not every matter needs the same process. Tell us what is happening and we will come back with the right one, and the costs.
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Upcoming Events and CoursesPublic courses, monthly webinars and ongoing learning.
Monthly Live WebinarsLive online sessions for HR managers and workplace leaders, once a month.
Community of PracticeFor mediators, conciliators and complaint handlers building their craft.
Learning Hub (coming soon)Self-paced online courses and resources from the Shiv Martin Consulting Learning Hub.
Navigating AI in Complaints and Dispute ResolutionPractical workshops for teams responding to AI-assisted complaints.
An exclusive number of public sessions run through the year. Most teams work with us in-house, with programs built for their context.
See what is coming up →
