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Dealing with Conflict Management - Essential skills

Wed, 26 Mar

|

South Brisbane

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Dealing with Conflict Management - Essential skills
Dealing with Conflict Management - Essential skills

Time & Location

26 Mar 2025, 2:00 pm – 4:00 pm

South Brisbane, Merivale St, South Brisbane QLD 4101, Australia

About the event

This session offers practical skills for managing conflicts in commercial, community, and public sector environments. Participants will explore various approaches and styles of conflict resolution, with insights drawn from Shiv Martin’s extensive experience across legal, statutory, and business contexts. The session emphasizes the importance of selecting the right resolution style—whether collaborative, facilitative, or directive—based on the nature of the dispute. Participants will leave equipped with tools to de-escalate challenging situations, foster trust, and address disruptive behaviour, ensuring effective outcomes within any legal or regulatory framework.


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  • What factors determine the booking of mediation services and how do you ensure the best chance of resolution in diverse dispute contexts?
    My mediation services can be booked according to the size of the dispute at hand. I have successfully managed complex multi-party disputes spanning a number of days, and short mediations of 90 minutes. Each dispute and each party has unique needs and I will work independently with all parties and legal representatives to design the most appropriate process to ensure the best chance of resolution. I am experienced at mediating across cultures, generations and dispute contexts.
  • What is your background and experience in mediation and conciliation services?
    After over a decade as a full-time panel mediator, conciliator, decision maker and team manager for various government agencies, Commissions and Tribunals, I am now offering my mediation and conciliation services privately. I am highly experienced in managing a diverse range of disputes and adapt a flexible mediation approach following considered pre-mediation discussions with parties and their legal representatives.
  • What qualifications and experience do you bring to the table as a mediator and mediation accreditation training assessor?
    As an experienced Mediator and Recognized Mediation Accreditation training and assessor I bring to the table a high level of emotional intelligence, the technical skills of a lawyer (Over 10 years PAE) and a depth of cross-cultural and intergenerational conflict experience. I am also skilled in Mental Health First Aid and understand the importance of managing emotions and relationships in effectively managing disputes.
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