Fundamental conflict resolution skills - ONLINE WORKSHOP
Wed, 28 Feb
|Fundamental conflict resolution skills
Day 1: Wednesday - 28th Feb 2024 TBC | 9am to 2pm AEDT | Online Day 2: Thursday - 29th Feb 2024 TBC | 9am to 2pm AEDT | Online AUDIENCE: Mediators and conciliators - dispute resolution and complaints handling professionals
Time & Location
28 Feb 2024, 9:00 am AEST – 29 Feb 2024, 2:00 pm AEST
Fundamental conflict resolution skills
About the event
Join me for 2 days of online training exploring the fundamental conflict resolution skills:
To register head to the Resolution Institue website and follow the "Register Now" button.
Embark on an enriching experience that goes beyond the ordinary — a two-day virtual workshop designed to hone your negotiation prowess and elevate your conflict resolution skills. Join us on Wednesday, 28 February 2024, and Thursday, 29 February 2024, from 9 am to 2 pm AEDT, as we delve into the art and science of effective complaints handling with the esteemed Shiv Martin.
Day 1: Wednesday, 28 February 2024 | 9am to 2pm AEDT | Online
Understanding the underlying causes of a complaint
Identifying the key issues using Interest-based Negotiation strategies