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Fundamental conflict resolution skills - ONLINE WORKSHOP

Wed, 28 Feb

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Fundamental conflict resolution skills

Day 1: Wednesday - 28th Feb 2024 TBC | 9am to 2pm AEDT | Online Day 2: Thursday - 29th Feb 2024 TBC | 9am to 2pm AEDT | Online AUDIENCE: Mediators and conciliators - dispute resolution and complaints handling professionals

Fundamental conflict resolution skills - ONLINE WORKSHOP
Fundamental conflict resolution skills - ONLINE WORKSHOP

Time & Location

28 Feb 2024, 9:00 am AEST – 29 Feb 2024, 2:00 pm AEST

Fundamental conflict resolution skills

About the event

Join me for 2 days of online training exploring the fundamental conflict resolution skills:

To register head to the Resolution Institue website and follow the "Register Now" button.  

Embark on an enriching experience that goes beyond the ordinary — a two-day virtual workshop designed to hone your negotiation prowess and elevate your conflict resolution skills. Join us on Wednesday, 28 February 2024, and Thursday, 29 February 2024, from 9 am to 2 pm AEDT, as we delve into the art and science of effective complaints handling with the esteemed Shiv Martin.

Day 1: Wednesday, 28 February 2024 | 9am to 2pm AEDT | Online

  • Understanding the underlying causes of a complaint

  • Identifying the key issues using Interest-based Negotiation strategies

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Call Shiv on 0433 904 303 or
Email contact@shivmartin.com

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© 2025 Shiv Martin Consulting.

I acknowledge the Yugara/Yuggera and Turrbal Peoples as the Traditional Custodians of the lands on which I am based (Meanjin / Brisbane).  I pay my respect to their Elders - past, present and future - and I recognise that these lands have never been ceded.

Our Location

  • What factors determine the booking of mediation services and how do you ensure the best chance of resolution in diverse dispute contexts?
    My mediation services can be booked according to the size of the dispute at hand. I have successfully managed complex multi-party disputes spanning a number of days, and short mediations of 90 minutes. Each dispute and each party has unique needs and I will work independently with all parties and legal representatives to design the most appropriate process to ensure the best chance of resolution. I am experienced at mediating across cultures, generations and dispute contexts.
  • What is your background and experience in mediation and conciliation services?
    After over a decade as a full-time panel mediator, conciliator, decision maker and team manager for various government agencies, Commissions and Tribunals, I am now offering my mediation and conciliation services privately. I am highly experienced in managing a diverse range of disputes and adapt a flexible mediation approach following considered pre-mediation discussions with parties and their legal representatives.
  • What qualifications and experience do you bring to the table as a mediator and mediation accreditation training assessor?
    As an experienced Mediator and Recognized Mediation Accreditation training and assessor I bring to the table a high level of emotional intelligence, the technical skills of a lawyer (Over 10 years PAE) and a depth of cross-cultural and intergenerational conflict experience. I am also skilled in Mental Health First Aid and understand the importance of managing emotions and relationships in effectively managing disputes.
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