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In-house Training - IN PERSON WORKSHOP

Mon, 01 July

|

Brisbane

AUDIENCE: Team and Account managers Conflict resolution and mediation skills training for resolving industry and consumer disputes.

In-house Training -  IN PERSON WORKSHOP
In-house Training -  IN PERSON WORKSHOP

Time & Location

01 July 2024, 8:00 am AEST – 04 July 2024, 3:00 pm AEST

Brisbane, Brisbane QLD, Australia

About the event

This is a 4 day In-House Trainging run by Shiv Martin. 

There is a growing need for training in conflict resolution and mediation skills specifically aimed at resolving disputes between industries and consumers. 

Disputes or conflicts may arise in various situations within the industry-consumer relationship. These conflicts could be related to product quality, pricing, customer service, warranties, contracts, or any other aspect of the business-customer interaction. Such conflicts can lead to negative consequences for both parties, including financial losses, damage to reputation, or strained relationships.

To address and resolve these disputes effectively, it is important to have individuals within the industry who possess conflict resolution and mediation skills. This training will aim to provide them with the necessary knowledge, techniques, and strategies to navigate and mediate conflicts between industry representatives and consumers.

By improving conflict resolution and mediation skills, the industry participants would be better equipped to handle disputes in a professional, fair, and non-confrontational manner. This training would help them understand the underlying issues, identify common interests, facilitate communication, negotiate mutually satisfactory outcomes, and ultimately work towards resolving disputes to the satisfaction of both parties involved.

This training would contribute to a more harmonious and productive relationship between businesses and their customers, benefiting both sides and promoting successful resolution of conflicts.

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Our Location

  • What factors determine the booking of mediation services and how do you ensure the best chance of resolution in diverse dispute contexts?
    My mediation services can be booked according to the size of the dispute at hand. I have successfully managed complex multi-party disputes spanning a number of days, and short mediations of 90 minutes. Each dispute and each party has unique needs and I will work independently with all parties and legal representatives to design the most appropriate process to ensure the best chance of resolution. I am experienced at mediating across cultures, generations and dispute contexts.
  • What is your background and experience in mediation and conciliation services?
    After over a decade as a full-time panel mediator, conciliator, decision maker and team manager for various government agencies, Commissions and Tribunals, I am now offering my mediation and conciliation services privately. I am highly experienced in managing a diverse range of disputes and adapt a flexible mediation approach following considered pre-mediation discussions with parties and their legal representatives.
  • What qualifications and experience do you bring to the table as a mediator and mediation accreditation training assessor?
    As an experienced Mediator and Recognized Mediation Accreditation training and assessor I bring to the table a high level of emotional intelligence, the technical skills of a lawyer (Over 10 years PAE) and a depth of cross-cultural and intergenerational conflict experience. I am also skilled in Mental Health First Aid and understand the importance of managing emotions and relationships in effectively managing disputes.
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