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Navigating AI in Complaints and Dispute Resolution
Mon, 31 Aug
|Zoom
A Practical 3 Hour Live Workshop for Teams Receiving AI-Generated Correspondence
Time & Location
31 Aug 2026, 9:00 am – 12:00 pm AEST
Zoom
About the event
Navigating AI in Complaints and Dispute Resolution
A Practical 3 Hour Live Workshop for Teams Receiving AI-Generated Correspondence
This live, interactive workshop gives complaints and dispute resolution teams a strategic framework for navigating AI-influenced correspondence and stakeholder engagement.
You'll leave with the Recognise, Assess, Connect, Support, Limit framework. A five-part approach that helps your team:
✔ Recognise AI use and the reasons behind it, without judgement or shaming
✔ Assess the substance of what's in front of you using a neutral, defensible lens
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