We help frontline teams handle conflict with confidence
In education, healthcare, and disability services, your people are dedicated, but the work is demanding. Conflict, confusion, and communication breakdowns don’t just affect morale, they affect care, learning, safety and service outcomes.
Whether you're managing team tension, leadership friction, or complaints from staff or service users, we provide calm, skilled support to get your team back on track.
Common Challenges We Can Help With
"We have great people, but they’re clashing and it’s affecting the whole team.”
We facilitate conversations that rebuild trust without blame. Mediation and team facilitation creates a safe space to be heard, understand each other’s styles, and work out a way forward.
“There’s been a complaint and now no one knows what to say or do.”
We support post-complaint culture recovery. We help teams debrief constructively, rebuild working relationships, and restore a sense of psychological safety.
“Our leaders avoid hard conversations until it’s too late.”
We build conflict capability in managers. Through coaching and skills training, we help leaders handle tension early, clearly, and compassionately.
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Services for Education, Healthcare and Disability Teams
Each of our services can be customised to your specific requirements
We support workplaces across Brisbane.
As part of our online training services, we recently designed and delivered a series of lunchbox workshops to school principals across NSW on better managing conflict!
Contact us to learn more about how our Brisbane based mediation service can help you today
Why Choose Shiv Martin Consulting?
With over 15 years of experience in conflict resolution, mediation, and group facilitation, Shiv Martin brings exceptional skill to complex conversations. Her approach combines legal rigour with emotional intelligence, ensuring productive outcomes while maintaining strong relationships.
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👩⚖️ Legally trained mediator with deep experience in complaint-handling environments
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🌏 Culturally responsive and trauma-informed, including First Nations and CALD experience
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💬 Trusted by organisations across education, health and community sectors
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🧠 Backed by psychology-informed approaches that help teams feel heard, not judged
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🫱🏽🫲🏿 Recognised trainer and coach to leaders, HR teams and frontline professionals
Real Case Examples
Leadership Mediation - Directors of a Care Services Organisation
Two senior leaders weren’t speaking. Tensions were affecting care delivery and culture. We facilitated private coaching and joint sessions to unpack leadership styles and rebuild mutual trust. The result? A functioning partnership and improved team stability.
Team Culture Reset - Healthcare Agency
After complaints and rising turnover, morale was low. We conducted one-on-one interviews and delivered a full-day team reset. Staff reconnected, clarified expectations, and shared responsibility for rebuilding trust. Follow-up feedback showed lasting change.
Mediation - Two Education Professionals with Clashing Styles
A classroom planning dispute led to formal complaints. Mediation helped both teachers understand each other’s approaches, reset professional expectations, and agree on a shared way forward, all without needing HR escalation.
At Shiv Martin Consulting, your facilitator isn’t just a mediator. Shiv is a nationally accredited mediator, a qualified lawyer, a certified trainer, and holds postgraduate qualifications in psychology. Her work is grounded in law, learning, and human behaviour—so you get practical, people-smart solutions that are legally sound and psychologically safe.
Take the First Step
You don’t need a perfectly mapped plan. You just need to take the first step and we’ll help with the rest.
Call or Text 0433904303
Email contact@shivmartin.com
📍 Based in Brisbane – Working with teams across Australia
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What factors determine the booking of mediation services and how do you ensure the best chance of resolution in diverse dispute contexts?My mediation services can be booked according to the size of the dispute at hand. I have successfully managed complex multi-party disputes spanning a number of days, and short mediations of 90 minutes. Each dispute and each party has unique needs and I will work independently with all parties and legal representatives to design the most appropriate process to ensure the best chance of resolution. I am experienced at mediating across cultures, generations and dispute contexts.
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What is your background and experience in mediation and conciliation services?After over a decade as a full-time panel mediator, conciliator, decision maker and team manager for various government agencies, Commissions and Tribunals, I am now offering my mediation and conciliation services privately. I am highly experienced in managing a diverse range of disputes and adapt a flexible mediation approach following considered pre-mediation discussions with parties and their legal representatives.
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What qualifications and experience do you bring to the table as a mediator and mediation accreditation training assessor?As an experienced Mediator and Recognized Mediation Accreditation training and assessor I bring to the table a high level of emotional intelligence, the technical skills of a lawyer (Over 10 years PAE) and a depth of cross-cultural and intergenerational conflict experience. I am also skilled in Mental Health First Aid and understand the importance of managing emotions and relationships in effectively managing disputes.
Explore More: Blog Articles for Sector Leaders
We share free resources, tools and insights to support your work in education, healthcare, and community services:
Your Guide to Managing Conflict in Schools for Principals, Staff leaders and HR teams
If you’re working in a school or university, you already know that conflict is part of the job. Whether it’s between colleagues, leadership, or with parents, the fast paced and emotional environment of education services can lead to interpersonal conflict. If your work wasn’t already hard enough working with children, sometimes dealing with the grown-ups can be just as challenging.
Why Mediation Matters in Healthcare, Aged Care & Disability Care
Frontline healthcare, aged care and disability support staff pour their hearts into patient care, often working long shifts, juggling unpredictable rosters and carrying enormous emotional weight. In such high pressure environments where life and death decisions are made daily, small tensions fuelled by fatigue and stress can spiral into damaging conflicts.
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Custom Conflict Resolution Services
We design tailored solutions to help your team manage conflict effectively, improving communication, trust, and team performance. From corporate workshops and leadership coaching, to team-based mediation and facilitated board meetings, we support workplaces across Australia to handle difficult conversations and build lasting solutions. Whether you're a government agency or private organisation, our custom conflict management services are designed to meet your team’s unique needs.