Conflict Management Fundamentals for Strata Managers | Hosted by Strata Community Association

This practical online workshop is designed for strata managers who lead diverse groups and manage conflict within a regulated environment. Shiv Martin, a nationally accredited mediator and experienced consultant to public service, regulatory and commercial organisations, shares real-world insights and practical skills. Participants will learn how emotional intelligence, communication, and conflict management styles can build trust, prevent disputes and support stronger outcomes across strata communities. Focus Areas:

• Building Emotional Intelligence in Leadership

• Strengthen self-awareness, empathy and resilience to lead committees and teams more effectively.

• Effective Communication for Leadership and Conflict Management

• Apply clear and empathetic communication techniques to build trust, manage difficult conversations and prevent misunderstandings.

• Understanding Conflict Styles and Resolution Approaches