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Dispute resolution processes for regulatory agencies

Wed, 30 Oct

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https://calendar.app.google/GgSchCSJ1hkyu7m

Are you a dispute resolution officer or manager of an oversight, regulatory, complaints handling or review body? In this session, I discuss how I design bespoke and relevant training and coaching to improve the dispute resolution capacity in teams like yours.

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Dispute resolution processes for regulatory agencies
Dispute resolution processes for regulatory agencies

Time & Location

30 Oct 2024, 12:00 pm – 1:00 pm

https://calendar.app.google/GgSchCSJ1hkyu7m

Guests

About the event



Are you curious about how conciliation training can be customized to fit the unique challenges of different dispute resolution bodies? Having worked with over 20 government agencies, Ombudsman organizations, and commissions, I've learned that no two workshops can be the same. Join me next week for a free, online lunchtime event where I’ll pull back the curtain on how I design and deliver training that’s both engaging and tailored to the needs of your team. Whether you’re dealing with regulatory compliance, vulnerable complainants, or commercial disputes, this session will help you rethink your approach to conciliation training—and empower your team with new insights! Don’t miss out—grab your spot today!



How do I design conciliation training for different organisations?

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© 2025 Shiv Martin.

I acknowledge the Yugara/Yuggera and Turrbal Peoples as the Traditional Custodians of the lands on which I am based (Meanjin / Brisbane).  I pay my respect to their Elders - past, present and future - and I recognise that these lands have never been ceded.

Our Location

  • What factors determine the booking of mediation services and how do you ensure the best chance of resolution in diverse dispute contexts?
    My mediation services can be booked according to the size of the dispute at hand. I have successfully managed complex multi-party disputes spanning a number of days, and short mediations of 90 minutes. Each dispute and each party has unique needs and I will work independently with all parties and legal representatives to design the most appropriate process to ensure the best chance of resolution. I am experienced at mediating across cultures, generations and dispute contexts.
  • What is your background and experience in mediation and conciliation services?
    After over a decade as a full-time panel mediator, conciliator, decision maker and team manager for various government agencies, Commissions and Tribunals, I am now offering my mediation and conciliation services privately. I am highly experienced in managing a diverse range of disputes and adapt a flexible mediation approach following considered pre-mediation discussions with parties and their legal representatives.
  • What qualifications and experience do you bring to the table as a mediator and mediation accreditation training assessor?
    As an experienced Mediator and Recognized Mediation Accreditation training and assessor I bring to the table a high level of emotional intelligence, the technical skills of a lawyer (Over 10 years PAE) and a depth of cross-cultural and intergenerational conflict experience. I am also skilled in Mental Health First Aid and understand the importance of managing emotions and relationships in effectively managing disputes.
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