Managing Challenging Interactions Workshop with Shiv Martin - October 21 & 22

Register here.

Working with challenging and unreasonable conduct is an inevitable part of dispute resolution work in a broad range of contexts.

This includes work in regulatory organisations, public service, human resources, and complaints handling agencies.

Shiv’s training in this space provides practical and clear strategies for managing and responding to challenging interactions through:

• References to up-to-date research and publications • Inclusive, culturally aware approaches • Understanding of systemic causes of challenging conduct • Input from guest speakers who have lived and working experience • Focus on mental health and trauma informed practices • Ensuring effective limit setting for government and legal organisations • Awareness of relevant legal principles such as good faith, discrimination, natural justice.

Shiv’s training is guided by these key stepping stones: