Core Dispute Resolution Skills | 11 & 12 Feb 2026
Wed, 11 Feb
|Zoom Event
Essential dispute resolution skills for staff working in complaints, early resolution, review or conciliation. We focus on the fundamental communication skills and process knowledge needed to build confidence and negotiate lasting outcomes while offering fair and reasonable processes.
Time & Location
11 Feb 2026, 9:30 am AEST – 12 Feb 2026, 1:30 pm AEST
Zoom Event
About the event
Core Dispute Resolution Skills | Feb 2026 Event Details:
Dates: 11 & 12 Feb 2026
Time: 9:30am–1:00pm AEST Brisbane Time
Essential dispute resolution skills for staff working in complaints, early resolution, review or conciliation. We focus on the fundamental communication skills and process knowledge needed to build confidence and negotiate lasting outcomes while offering fair and reasonable processes.
This two-part online course builds foundational skills for effectively managing conflict. The program covers key principles, practical communication techniques, and an overview of resolution pathways. Participants will gain confidence and tools to support fair, clear, and constructive outcomes in their day-to-day roles.
The skills that are taught in this course underpin practice in early resolution, mediation, conciliation and investigations. Whether you've found your role in complaints and dispute resolution after education in law, business, HR or industry experience in this workshop, we cover the must know skills and theories to succeed in dispute…