Public service masterclass - ONLINE MASTERCLASS
Wed, 27 Mar
|Public service masterclass
Day 1: Wednesday, 27 March 2024 | 9am — 2pm AEDT | Online Day 2: Thursday, 28 March 2024 | 9am — 2pm AEDT | Online AUDIENCE: Mediators and conciliators - dispute resolution and complaints handling professionals
Time & Location
27 Mar 2024, 9:00 am AEST – 28 Mar 2024, 2:00 pm AEST
Public service masterclass
About the event
Join me for 2 days of online training exploring Public services.
To register head to the Resolution Institue website and follow the "Register Now" button.
Join us for a comprehensive two-day virtual masterclass on Thursday, 28 March 2024, and Friday, 29 March 2024, from 9 am to 2 pm AEDT, as we delve into the intricacies of conflict resolution models, communication strategies, and advanced procedural fairness considerations within the public service domain.
Day 1 Highlights: Wednesday, 27 March 2024 | 9am — 2pm AEDT | Online
Exploring the conflict resolution models utilised by different Courts, Tribunal, Commissions, Authorities and Ombudsman organisations.
Identifying the advantages and disadvantages of different conflict resolution models (assisted negotiation, mediation, conciliation, arbitration and decision making).