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Resolve Conflict. Build Trust. Strengthen Teams.

We help organisations manage conflict, enhance leadership skills, and improve communication and team culture.

 

We provide mediation, training, coaching and facilitation services that are customised to your needs and delivered by trusted, experienced and accredited dispute resolution professionals. Our priority is building your internal capacity to build relationships and manage conflict.

We support a range of businesses, community organisations and government agencies across Australia and New Zealand to deliver high-quality training and dispute resolution services. Led by Shiv Martin, a nationally recognised mediator, conciliator, facilitator, and trainer, our team will work alongside yours to design the most effective, human centered dispute resolution and human resource management solutions.

Learn more about Shiv and her team

Mediation & Conciliation

Resolve workplace, team and stakeholder disputes early and constructively. Ideal for organisations managing interpersonal conflict, Fair Work issues, or grievances.

Training & Workshops

Tailored training for frontline teams, HR, and complaints staff. Delivered online or in person. Includes real-world practice scenarios and neuroscience-informed techniques.

Leadership Coaching

Support for leaders and HR navigating difficult conversations and high-stakes decisions. Ideal for executives handling complex staff issues or managing burnout in teams.

Dispute Resolution Consulting

Strengthen your internal processes for resolving disputes and handling complaints. A strategic service for organisations reviewing policy, intake pathways, or internal reporting systems.

Facilitation

Guided conversations for boards, executive teams, or stakeholder groups in conflict. Ideal for cross-functional teams or crisis-related discussions.

We are proud to support teams from the following organisations

How We Help Business
Leaders

If you're leading a team through change or challenge, you're not alone. We support business leaders to resolve interpersonal tension, retain talent, and restore productivity. Whether it's coaching before a difficult conversation, facilitating a conflict between colleagues, or running tailored team sessions — we focus on creating forward-looking, values-aligned outcomes that work for everyone involved.

How We Help Government & Regulators

Public-facing organisations need to get it right — for their people and the communities they serve. We bring deep experience in the public sector, offering early resolution strategies, stakeholder engagement, and tailored training that aligns with legislative obligations and public value. Whether you're running an Ombudsman office, handling sensitive complaints, or improving systemic processes, we’ll work with you to build capability and trust — one conversation at a time.

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Results That Speak for Themselves

Shiv's depth of knowledge across a range of areas, her collaborative style as a trainer and engaging manner was well received and ensured that our needs were met in the training and facilitation sessions, in terms of both content and process. In particular, Shiv's discussions around power and vulnerability in conflict resolution encouraged greater discussion and reflection amongst our Conciliation team. I look forward to further PD opportunities with Shiv as they present themselves.

 PD Manager, Conciliator - Accident Compensation and Conciliation Service (Victoria)

Hi, Have we met?

I’m Shiv Martin — a nationally accredited mediator, lawyer and dispute resolution consultant. I run this practice with the support of a small, dedicated team and a panel of expert mediators, trainers, coaches and counsellors.
 

At Shiv Martin, we help organisations navigate conflict with clarity. We understand the risks and responsibilities that come with working in highly regulated and public-facing environments. We’re here to help you make informed, people-smart decisions that keep you moving forward.
 

We work with government agencies, regulators, tribunals, and businesses to address workplace and stakeholder conflict, manage complaints, and build stronger relationships and systems. Whether you're facing high-conflict employee grievances, cultural clashes, or systemic complaints issues — we can help.
 

Whether you're looking for a skilled mediator to help with a workplace dispute, a trusted trainer to lift your team’s capability, or someone to help you untangle complex complaints systems — we’ll work with you to create a tailored, practical response grounded in trust and professionalism.

Meeting clients for a mediation

Why leaders choose us

Accredited, Insured and Experienced. Over 15 years’ experience across public and private sectors.

Deep understanding of legal and regulatory environments (without offering legal services).

Highly regarded online trainers and facilitators.

Trusted by Ombudsman offices, Commissions, Universities, and regulators.

Inclusive, trauma-informed, and culturally aware. Strategic solutions that are practical, professional, and people-focused

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“Shiv’s calm, strategic approach helped resolve an entrenched issue and up-skill our team at the same time.”

Issue: Stakeholder conflict and complaints backlog.

– Executive Director, Government Client

Outcome: Delivered customised conciliation training; enhanced early resolution
capability; backlog reduced within 6 months.

Upcoming Conflict Resolution Workshops & Events
  • 8 days to the event
    Mon, 30 June
    Online, Brisbane, Sydney and Melbourne
    30 June 2025, 11:00 am – 01 July 2025, 3:00 pm
    Online, Brisbane, Sydney and Melbourne
    Working with challenging and unreasonable conduct is an inevitable part of dispute resolution work in a broad range of contexts. Join Shiv Martin for a full day Resolution Institute workshop explaining an inclusive and informed approach to making the most out of these interactions.
  • 15 July 2025, 10:00 am – 12:00 pm
    Online
    This practical online workshop is designed for strata managers who lead diverse groups and manage conflict within a regulated environment. You will learn how emotional intelligence, communication, and conflict management styles can build trust, prevent disputes and support stronger outcomes.
  • 33 days to the event
    Fri, 25 July
    25 July 2025, 4:00 pm – 5:00 pm
    Google Teams
Contact

How can we help?

Whether you're ready to act or just exploring options, we’d love to hear from you.

Insights from the Pointy End of Conflict

Our CEO and lead Mediator, Shiv Martin, shares her insights and learnings in her weekly blog. Read on to learn more about conflict resolution and build your emotional intelligence skills.

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