Shiv Martin's Blog

Whether you're a practising mediator looking to upskill, preparing for your NMAS accreditation, or simply curious about how mediation works behind the scenes, this article offers practical insight you can apply right away.

If you’re working in a school, you already know that conflict is part of the job. Whether it’s between colleagues, leadership teams, or with parents, tensions can bubble up quickly. If your work wasn’t already hard enough education children and managing their behaviour, dealing with grown ups can be just as challenging, if not hard at times. In my work supporting schools as a mediator and trainer, I’ve seen how powerful it can be when staff have the right tools to respond ear

Preventing workplace conflict starts well before tensions surface. Clear expectations, open dialogue, and a culture of accountability form the backbone of a harmonious work environment. Shiv Martin Consulting supports HR professionals and team leaders in tackling issues like bullying and employee grievances through early intervention and strategic planning. The goal isn’t just to manage disputes, but to reduce the need for mediation by addressing problems before they take roo

Unresolved workplace conflict doesn’t just hurt morale. It slows down projects, erodes trust, and costs organisations time and money. HR teams and managers are often stuck in the middle, trying to navigate complex disputes without the right tools. That’s where workplace mediation training comes in. It’s a practical, evidence-based way to equip your people with the skills to handle conflict early, before it escalates.

Frontline healthcare and disability support staff pour their hearts into patient care, often working long shifts, juggling unpredictable rosters and carrying enormous emotional weight.

Mediation is more than a process, it’s a critical leadership skill and resource. Effective use of mediation restores trust, improves communication, and enhances team cohesion.

If you're a strata manager, you already know that conflict is part of the job. Whether it's a dispute over levies, building repairs, or long-standing tensions between owners, conflict can derail progress, strain relationships, and increase stress levels—for everyone involved. But it doesn’t have to.

Explore the structured techniques behind Shiv Martin Consulting’s workplace mediation services. Discover how mediation can resolve disputes, improve team dynamics, and strengthen workplace culture.

Explore how to confidently choose between mediation, investigation, litigation, or informal action when managing workplace complaints. Learn what works, when, and why.

Managing challenging complainants requires a balanced, inclusive, and informed approach. Discover practical strategies for early identification, setting boundaries, and safeguarding staff wellbeing in mediation, conciliation, and complaints handling.