Unresolved workplace conflict doesn’t just hurt morale. It slows down projects, erodes trust, and costs organisations time and money. HR teams and managers are often stuck in the middle, trying to navigate complex disputes without the right tools. That’s where workplace mediation training comes in. It’s a practical, evidence-based way to equip your people with the skills to handle conflict early, before it escalates.

Frontline healthcare and disability support staff pour their hearts into patient care, often working long shifts, juggling unpredictable rosters and carrying enormous emotional weight.

Mediation is more than a process, it’s a critical leadership skill and resource. Effective use of mediation restores trust, improves communication, and enhances team cohesion.

If you're a strata manager, you already know that conflict is part of the job. Whether it's a dispute over levies, building repairs, or long-standing tensions between owners, conflict can derail progress, strain relationships, and increase stress levels—for everyone involved. But it doesn’t have to.

Explore the structured techniques behind Shiv Martin Consulting’s workplace mediation services. Discover how mediation can resolve disputes, improve team dynamics, and strengthen workplace culture.

Explore how to confidently choose between mediation, investigation, litigation, or informal action when managing workplace complaints. Learn what works, when, and why.

Managing challenging complainants requires a balanced, inclusive, and informed approach. Discover practical strategies for early identification, setting boundaries, and safeguarding staff wellbeing in mediation, conciliation, and complaints handling.

Workplace conflict often stems from clashing personal values. Learn how targeted coaching questions can uncover these values, improve communication, and resolve deep-rooted disputes.

Trauma-informed service delivery is reshaping dispute resolution and legal practice in Australia. By recognising the effects of trauma and adapting mediation and conciliation processes, leaders and legal professionals can create safer, more supportive, and effective systems. This guide explores principles, practices, and resources for trauma-informed conflict resolution.

Handling challenging phone calls is one of the toughest parts of conflict work. This guide outlines evidence-based de-escalation strategies, from active listening and empathy to setting boundaries and documenting conversations. Ideal for complaints teams, HR managers, and leaders committed to safer, more professional interactions.